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Service Desk Technician Tier 1 Resume

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SUMMARY

  • I recently received the Security Plus and A Plus CompTIA Certifications and the Google IT Support Professional Certificate, Air Force Veteran.

Areas of Expertise

  • Active Secret Clearance
  • Software & Hardware Troubleshooting
  • Ticketing System Knowledge
  • Account Administration
  • Customer Service Expert
  • Mobile Device Management & Configuration

PROFESSIONAL EXPERIENCE

Service Desk Technician Tier 1

Confidential

Responsibilities:

  • Provide end to end IT support for users within the department of the Navy, Tier 1 job duties including: Customer Service, troubleshooting hardware and software
  • Account administration, encryption management, powershell, mobility device management, active directory, as well as other administrative tools.

Apprehension Specialist

Confidential

Responsibilities:

  • Daily monitoring of alarms and CCTV footage
  • Constant control of entry and exit of the building
  • Adapted to daily COVID 19 related changes in policy and procedures
  • Ensured the safety of all fellow coworkers inside the building

Security Forces

Confidential

Responsibilities:

  • Routinely monitored alarms and CCTVs
  • Dispatched required personnel to all alarm activations across the base
  • Performed daily armed security detail of restricted areas

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