System Support Analyst II Resume Lawrenceville, GA - Hire IT People

SUMMARY

Information Technology (IT) System Support Analyst offering over 23 years of exceptional support in IT infrastructure Support in technical troubleshooting, installing, monitoring, and configuring IT infrastructure for various enterprise environment.
Expert in resolving a wide range of variety issues related to security, networking, Windows Servers, Microsoft 365.
Strong leadership, communication, and collaboration skills
Flexible and able to adapt to a changing environment.
Excellent listening skills and willing to take time out to listen to a clients' problems.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

System Support Analyst II

Confidential, Lawrenceville, GA

Responsibilities:

Lead a team of 5 personnel to upgrade company’s aging system to modern infrastructure.
Secure Windows 10 devices that run Microsoft 365 apps and managed them with Microsoft Enterprise Mobility and Security.
Configured one Drive for Business as a cloud-based service to enable users to storage and protect files
Share files with other users and access their files from anywhere using app or web-browser and restore all files to a previous date and time.
Use ServiceNow as a ticketing tool to deal with incidents, changes, problem, and workflow that users.
Developed organizational units (OUs) in Active Directory (AD) and managed user security with group policies.
MDM (Mobile Device Management) is used to manage mobile devices, so some level of exposure to MDM

System Support analyst II

Confidential, Marietta, GA

Responsibilities:

Enhanced employee productivity by managing mobile device using Intune using app and security management.
Deploy software packages and programs. Manage application dependencies, software updates, manage assets with SCCM.
Administrator Microsoft Azure, involved in configuring Virtual machines, storage accounts, and resource groups.

Desktop Technician

Confidential, Atlanta, Georgia

Responsibilities:

Provided support to 5000+ users internal employees and high-level executives resolving technical issues by providing phone, email, and face to face support in resolving hard, software, systems, and application.
Created a positive customer experience by the taking extra steps towards ensuring the end users are 100% satisfied by managing their issues regardless of how small or complex the problem that users are facing.
Maintain and administer the following server services; DNS, DHCP, File Services
Direct Access and VPN connectivity, Folder Replication, VOIP Phone, Anti-Virus Endpoint Protection using Crowd strike and Cisco Umbrella.
Configured, installed, and maintained Windows servers, network systems, hardware, and software infrastructure.
Provided operational support for organization information system and peripherals equipment such as database servers, application servers, web servers, desktops, printers, storage devices and network switch and routers.

Technical Analyst

Confidential, Duluth, Georgia

Responsibilities:

Supported user in virtualized environment with Hyper v and VMware, trouble connectivity and application performance.
Administer office 365 infrastructure as Global administrator, monitor, and authenticate users in Active Directory.
Configured backup systems with Backup Exec, and Veeam in a large enterprise environment to recover files after unexpected data loss.
Assisted with over 1000+ PC and Mac office migration in corporate environment, from performing desktop/laptop disconnects to supporting end users after moved.

Desktop Support

Confidential, Atlanta, Georgia

Responsibilities:

Used Active Directory to create, edit and modify accounts, passwords and resets and account activation; configured Group Policies to configured and control working environment of users and computer accounts.
Deployed, managed, automate patches and service systems with System Center Configuration Manager (SCCM) in enterprise environment which kept devices updated and within compliance.
Secured corporate data by administering Mobile Device Management (MDM) software which managed, monitored which provided end-to-end security.
Protected network from external users by implementing Firewall, intrusion detection systems (IDS) and virtual private network (VPN).
Created various step-by-step training materials with screenshots for clients and users to simplify work environment; documented internal procedure