SUMMARY

• Having total experience of 12 years in IT and experience in Control - m.and Active Batch job scheduling admin and installation and upgradation of the environment.
• Raise new request for new jobs in Service Now tool for DEV/QA/PROD environments.
• Experience using Service Now tool for DEV/QA/PROD environments.
• Experience on Container based deployments by using Docker. Expert in using Docker Engine, Docker Hub, Docker Registries.
• Perform pre and post EOD communication to customers.
• Promoting Control-M/Active Batch jobs to QA/Test and PROD environments.
• Fixing job abends and bugs in the jobs.
• Perform L1/l2 - L3 support activities.
• Migration of ETL job to DEV/QA & PROD
• Incident Management
• Log and track all the incidents.

TECHNICAL SKILLS

Cloud Platforms: AWS and Azure

Platform: UNIX, Linux, Windows.

Scripting: Shell and Bash

Database: Pl/SQL

Monitoring Tools: Control-M, Zena, Active Batch, Dollar U, Grafana and Nagios

Version Control Tools: GIT, GIT Hub

DWH tools: Abinitio and Informatica

Other tools: Service Now, WIN SCP, Core FTP, V Sphere Client

PROFESSIONAL EXPERIENCE

Confidential, Bridgeton, MO

Production Support Analyst / Cloud Engineer

Responsibilities:

• Working as release engineer for all the release activities.
• Deploying jobs to different environments and setup the environment.
• Monitor the jobs, agents and nodes on splunk
• Combination of process automation, deployment, patching and troubleshooting
• Automating release and deployment process from development environment right up to production.
• Deployed and managed docker in AWS Cloud and on-premises environments
• Implemented continuous deployment system with Jenkins & AGROCD.
• Coordination with application development teams for issue troubleshooting.
• Responsible for the Continuous Delivery pipeline given to all application teams as they on-board to Jenkins as a part of migration team.
• Worked exclusively on making applications more scalable and highly available system in AWS (Load balancing) with full automation.
• Working with Jenkins to build and deploy java code from GitHub to the production servers using Continuous Integration
• Continuous Delivery (CI/CD) pipeline. Sync the applications in AGROCD for each data center.

Tech Lead- Production Support Analyst

Responsibilities:

• Working as a senior ETL developer which involves creating Informatica ETLs using Informatica IICS (CAI & CDI) and Power Center Tools.
• Responsible for creating the business requirement documents, high level & low-level design documents, creating ETL specifications, test cases documents for all the new mappings developed for production applications in compliance with SDLC processes
• As an Analyst responsible for creating the job schedules and job templates for new requirements.
• Used Informatica PowerCenter for ETL extraction, transformation and loading data from heterogeneous source system into target database.
• Worked along with the QA Team and provided production support by monitoring the processes running daily.
• Migrated ETL code across different ETL environments like Dev, QA, UAT, PROD.
• Providing L1/L2 operational support and maintenance of the platforms
• Analyzing and creating job dependencies.
• Migration of jobs to test and production environments.
• Make sure that the jobs run correctly, and possibly monitor the system via control-m configuration manager (CCM).
• Good knowledge in Scheduling concepts including Time Zones, New Day, Resource management, User Daily etc.
• Good knowledge in basic Control-M Administration tasks like Agent management, application restart
• Ownership of creation and maintenance of jobs using BMC Control-M product.
• To assist in the delivery of mission critical projects and initiatives whilst maintaining and improving delivery of service proactively and practically for commercial IT services.
• Log trouble calls and perform analysis to define the business problem and scope.
• User Support - receiving and resolving user calls, service and problem requests.
• Maintaining schedules, updating documentation and error handling; source code and documentation change control
• Ensure that changes meet quality standards before they are promoted to Production by completing functional testing.
• Proactively manage the batch schedules as per agreed procedures/SLA’s
• Review changes for operational and service impact
• Implement authorized changes as appropriate. Escalate exceptions appropriately.
• Handling the outages and patch up gradation which happens for every quarter.
• Standardize Control-M process across all applications.
• Provides day-to-day support of applications that are related to Control-M.
• Adherence to and extension of development best practices

Production Support Analyst

Responsibilities:

• Scheduling production batch jobs, ad-hoc requests and performing change request as per the requirement on both Windows and UNIX servers.
• Performing analysis on scheduling issues and resolving the same within SLA.
• Defining new jobs and scheduling tables using Control-M desktop.
• Defining new calendars and modifying existing calendars as per client’s requirement.
• Attending customer calls & conference calls to ensure smooth functioning of on-call support.
• Providing support during holiday processing, Inventory process and DR activity.
• Responsible to make sure that all the Gateways and Communications of UNIX servers, Global Alert Server, Global Condition Server are up and active.
• Recycling of the Gateways and Communication, recycling of Global Condition server as required.
• Perform Control-M GUI client installation and providing support during Control-M up gradation and servers up gradation.
• Maintaining shout destination tables.
• Monitoring the Incident Management queue and take appropriate action