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Customer Service Associate Resume

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New York, NY

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SUMMARY

  • Results - oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration.
  • Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Areas of expertise

  • Help Desk Ticketing Systems
  • Problem Diagnosis
  • Technical Troubleshooting
  • Phone & Online Support
  • Office 365 Support
  • Customer Service
  • Complaint Handling

TECHNICAL SKILLS

Ticketing: Freshdesk, Jira Service Desk

Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom

Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox

Networking: LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS

Platforms: Windows 10 Enterprise, macOS, Android, iOS, Chrome OS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Customer Service Associate

Responsibilities:

  • Maintained outstanding attendance and customer service ratings.
  • Video provides a powerful way to help you prove your point.

Confidential, Brooklyn, NY

Customer Service Associate

Responsibilities:

  • Video provides a powerful way to help you prove your point.
  • When you click Online Video, you can paste in the embed code for the video you want to add.
  • You can also type a keyword to search online for the video that best fits your document.

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