Desktop Engineer Resume
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Middlebury, IndianA
TECHNICAL SKILLS
- Windows 7, 8, 8.1, & 10
- Windows Server 2008, 2012, 2016, & 2019 (Limited)
- Apple iOS, Android
- Microsoft Office 2010, 2013, 2016, & Office 365
- Microsoft Exchange
- Zoom, Webex Management
- JAMF
- SolarWinds Patch Management
- Screen Connect - Remote Assist
- Bomgar - Remote Assist
- Active Directory/Azure
- Philips Hue Automation
- MECM/SCCM
- Service Now
- Dell
- Android
- Lenovo
- Apple (Limited)
PROFESSIONAL EXPERIENCE
Confidential
Desktop Engineer
Responsibilities:
- Provide User-End Support - Over the phone and Deskside.
- Help Desk Backup.
- AV Technician (Limited)
- Ticket Management.
- Project Management
- GPO (currently limited knowledge)
- MECM/SCCM - Workstation and Server patches, updates, deployments.
- MaaS360 Mobile Device Manager (MDM)
- Instructed users how to use company software.
- Vendor support.
- On Call Support.
- Manage Recycling/Disposal of all equipment to HIPPA/Federal Standards. Purchasing AgentHardware/Software Support
Confidential
Desktop Support technician
Responsibilities:
- Temporary Contractor.
- County-Wide System Rollout 2019.
- Inventory control.
- Wipe/image systems.
- I processed software and hardware upgrades and repairs to Desktops and Laptops as required.
- Serviced Android tablets and phones.
- Instructed users how to use them with company software.
Confidential - Middlebury, Indiana
Account manager/technical consultant
Responsibilities:
- I oversaw the operations and daily activity for 5 clients directly and assisted 50+ additional clientsvia our Helpdesk queue using the AutoTask Ticketing System.
- Windows 10 upgrades and migrations.
- Windows 7 - 10 support.
- Google G-Suite - Setup new users, groups, rules, and password resets.
- Home & Business Automation - Google Home and Phillips Hue setup.
- Microsoft Exchange - New user setup and license management, Office 365.
- Windows Server - Upgrades, Security, and maintenance.
- Active Directory - Setting up new users, security groups, resetting user passwords, disabling user, and deleting user accounts.
- Group Policy - Setting up new rules and modifying current rules.
- Application Support - Supported 3rd party software and worked with vendor support.
- I personally serviced Tier 1 and Tier 2 tickets making sure to meet required deadlines.
- Remote Access & Assistance - I used MSP Anywhere, Screen Connect, and TeamViewer depending n the situation.
- I documented my process and resolution in detail in our AutoTask ticketing system.
- 3CX Telecom maintenance.
- I answered phones and created tickets for new issues ranging from password resets to PC & Server failures.
- Our clients ranged from 5 workstations to 120+ workstations.
Confidential - Elkhart, Indiana
Desktop Support technician
Responsibilities:
- Only IT on staff for two store locations.
- Managed Database Server.
- I processed software and hardware upgrades to Desktops and Laptops as required.
- Serviced Android tablets and phones.
- Instructed users how to use them with company software.
- Maintained telecom system.
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