Help Desk Support Specialist Resume

SUMMARY

My passion to build a career in cyber security has led me to pursue employment WITH.
While working with the Confidential College IT Department, I learned how to efficiently diagnose and solve technical problems while maintaining positive customer relationships.
My interest in this field has led me to further my education in my free time by attending cyber security conferences, and participating in CTFs, tryhackme challenges, as well as teaching myself concepts such as burp suite, nmap, wireshark etc.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Help Desk Support Specialist

Confidential

Responsibilities:

Assisted in $100,000 project of installation of machines, completing entire project 2 days ahead of schedule.
Raised ticket resolution efficiency by 30%.
Responded to 50 individual tickets every week to provide end - user support on systems and software.
Premier customer service provided to staff
Developed independence and pristine time management
Collected, analyzed, and reported on data for use in operational planning.