SUMMARY

• Applications and Systems Administrator, hardware/technical support skills and supervisory experience (trained 30+ support analysts, technicians, and production control operators) in a corporate facility command/datacenter.
• Deployment and support of Windows Server 2008 and Windows Server 2012, Microsoft IIS Webserver, Oracle Weblogic, Red Hat Linux, Solaris, VMware Virtualization, Lotus Domino & Lotus Notes and IBM WebSphere MQ Messaging Service).
• Applications support monitoring, troubleshooting application and production control outages.
• Utilization of various IT Infrastructure monitoring tools HP Openview, BMC ProactiveNet, HP Sitescope, Topaz, Nagios, Microsoft System Center, Service Now, BMC/Remedy Incident Tracking and Management System, Solar Winds Application Lifecycle Management, Certified ITIL Service Management Professional, enterprise production control and IT business support.
• Web Applications Administrator utilizing IIS Webserver, Oracle Weblogic, troubleshooting application/webserver database server connectivity issues, server/platform startup and application remediation, post mortem application analysis and reporting of incidents to business management.
• Experienced in the use of proactive application monitoring tools utilizing a variety of monitoring tools, HP Sitescope, HP BPM, HP Topaz, Nagios, Microsoft System Center, Tibco - Hawk and HP Openview monitoring tools.
• Experienced system and applications administrator utilizing operating and middleware systems Windows Server 2008 and Windows 2012, Red hat Linux, Solaris, HP Blade Server setup management and server maintenance. Lotus Domino Server administration, IBM MQ Series messaging services, Lotus Notes, IIS Microsoft Internet Information Services.
• Provided support for complex L3 monitoring at the infrastructure, application & middleware layers. Assist on special projects, utilization of monitoring tools to proactively monitor application and server outages, produce diagnostic information, analyze production metrics, drive data analysis, perform application root cause analysis and post mortem, document defects and articulate the client impact/client experience.

PROFESSIONAL EXPERIENCE

Application Support Analyst

Confidential, CA

Responsibilities:

• Applications support administrator responsible for 24hr availability of datacenter infrastructure and various applications running on the web, application servers, proprietary platforms and third party systems.
• Manage technology infrastructure containing tens of thousands servers located in Internap facilities.
• Deployment of various servers Windows Server 2012, IIS webservers, VMWare VSphere servers and Desktops.
• Provide command center support and troubleshooting of issues from helpdesk service agents and L1&L2 technicians.
• Application support includes troubleshooting and problem resolutions of incidents and alerts from help desk calls and various monitoring tools, perform root cause analysis (RCA) of failures by checking of application logs, checking server availability/performance, network connectivity and determining best possible resolution to solve the issue (restarting Weblogic, IIS webservers, Apache, Oracle iPlanet, restarting Windows or Linux servers, Lotus Domino and Notes).
• System administrator experienced setting up HP Blade Servers, Dell as well installing applications on servers.
• Setup monitoring solutions utilizing tools HP Sitescope, HP BPM, HP Openview, Nagios and Microsoft System Center.

Senior Application Support Analyst/IT Business Systems Support Analyst III

Confidential, New York, New York

Responsibilities:

• Applications support administrator responsible for 24hr availability of various financial services applications running on the web, application servers, proprietary platforms and third party systems.
• Application support includes troubleshooting and problem resolutions of incidents and alerts from help desk calls and various monitoring tools, perform root cause analysis (RCA) of failures by checking of application logs, checking server availability/performance, network connectivity and determining best possible resolution to solve the issue (restarting Weblogic, Apache, Oracle iPlanet, IIS servers, restarting Windows or Linux servers, Lotus Domino and Notes).
• System administrator experienced setting up HP Blade Servers, Dell as well installing applications on servers.
• Application monitoring, troubleshooting application and production control outages utilizing various monitoring tools (Sitescope, Nagios, HP Openview, Topaz, SCOM, HP BPM).
• Remote support of Windows, Unix/Linux, HP Blade Server setup and management and server maintenance. Lotus Domino Server administration, IBM MQ Series messaging services, Lotus Notes, Microsoft Internet Information Services.
• Symantec NetBackup 7.5 and Legato Backup administrator/monitoring, command center environmental climate controlled monitoring.
• Responsible for providing 24 x 7 x 365 coverage performing L1, L2 & L3 caliber troubleshooting triage of incidents, completion of incident tickets and most importantly resolving incidents for clients and business partners in a fast past production environments.
• Provided support for complex L3 monitoring at the infrastructure, application & middleware layers. Assist on special projects, utilization of various monitoring tools to proactively monitor application and server outages, produce diagnostic information, analyze production metrics, drive data analysis, perform application root cause analysis and post mortem, document defects and articulate the client impact/client experience.
• VMware, VSphere and VDI administration, Citrix and Windows Remote Management, Sterling Enterprise Data Exchange platform (Enterprise FTP file application).
• Symantec NetBackup 7.5 and Legato Backup administrator/monitoring, command center environmental climate controlled monitoring.
• Trained numerous L1 & L2 level application support consultants, production control operators, and offshore application support staff.