OBJECTIVE

• To obtain position in an Information Technology with challenging environment that utilizes my skills, team work effort for researching, learning, developing and gain further knowledge.

TECHNICAL SKILLS

Operating System: Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7 - 8, Window server 2008R2, Mac OS, IOS, Android, UNIX, LINUX

Software: Service Now, Active Directory, LANDesk Management, Asset Manager, Citrix, Share Point, Epic, Infoblox, Remote Desktop, Symantec Endpoint Protection, Word, Excel, PowerPoint, Access, Lync, SQL server 2008 R2, Encase, People Soft, Pro-Discover, FTK Imager, Hash Value, Registry viewer, Clone Zillah, CC Clean, Hex Editors.

PROFESSIONAL EXPERIENCE

Confidential

DESKTOP SUPPORT ANALYST

Responsibilities:

• Assign new employee PPLS badges and update information in Responder5 and Insites software.
• Setup Auto login on requested devices and install tiny, air mouse, id scanners for different departments and change .BAT file path for insites auto login on required devices.
• Configure and deploy the barcode scanners in offices on scheduled date.
• Attend conference meetings with all department and project managers on weekly basis.
• Troubleshoot hardware, software and Install auto login on PCs over the phone and remotely.
• Patching network cable in network closets, create tickets to activate port, assign static IP, jack installation, auto login account for MAC addresses.
• Work on daily assigned tickets by device implementation group.

Confidential

EHR SUPPORT ANALYST

Responsibilities:

• Use independent judgment to address and resolve medical application issues.
• Use technical skill to resolve complex issues with customer’s database, software applications, technical configurations, etc.
• Respond to all support issues in less than two hours by telephone and maintain average resolution time of less than 2 days.
• Resolve and close all tickets with customer’s approval.
• Manage call queue and make sure follow-ups are timely
• Analyze and independently identify often complex problems within the software, a customer’s data, the knowledge-base or operating system.
• Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
• Take the appropriate course of action critical to the customer’s operation of the software or system in order to remedy problems and issues identified.
• Such courses of action may include further analysis and/or repair of customer database corruptions, SQL errors and/or customer performance issues.
• Document all analysis and actions for all Support calls.
• Provide consulting advice to customers and management.
• Provide input to short term plans, i.e. action plans to resolve major customer problems.

Confidential, Philadelphia, PA

DESKTOP SUPPORT ANALYST

Responsibilities:

• Manage device inventory and database thru share point for Soft and Welcome project.
• Implement, configure, and deploy the devices in labs and offices on scheduled date.
• Installed required software to user’s computer such as: SQL server 2008 R2, Visual Studio 2010, Outlook, Lync and disable or enable user accounts if required.
• Add new user to group and create and reset user name and password for end users.
• Troubleshoot hardware, software and Install auto login on lab PCs over the phone and remotely.
• Image desktops, laptops, and touchpads, also configure barcode readers, fujitsu scanners, PDAs, specimen label printers, laser printers and label makers.
• Patching network cable in network closets, create tickets to activate port, assign static IP, jack installation, auto login account for MAC addresses.
• Work on daily assigned tickets by device implementation group and break fix departments.

Confidential, Philadelphia, PA

PROJECT SCOPE TEAM LEAD

Responsibilities:

• Lead team of 5 in the implementation of daily migration tasks and perform inventory reconciliation.
• Use triage methodology for post-deployment support; managed implementation of daily migration.
• Confirm schedules for the entire team, help develop procedures for migrating desktop systems, and developed user manuals for installing legacy applications and procedures.
• Submit weekly summery Reports via SharePoint; verify reports for accuracy with Project Manager, produced optimized use of schedule/Resources.
• Act as a Liaison between Client Services to ensure all scheduled assets have been migrated or rescheduled.
• Process reports of daily assets migration, coordinate with migration team lead to assure proper account of assets being migrated.
• Reconcile all assets for repurpose to factory rebuilds, and check vendor warranties on units.

Confidential, Philadelphia, PA

RETURN AUTHORIZATION COORDINATOR

Responsibilities:

• Distribute and maintain a current vendor contact list for inventory department use.
• Establish and verify suppliers and repair centers are processing RMA’s by deadlines.
• Maintain records of all outgoing and incoming shipments regarding RMA movement.
• Generate daily report; RMA replacement to credit comparison.

Confidential, Philadelphia, PA

Computer Forensics Agent

Responsibilities:

• Computer Forensics Agent (Internship): Collect evidence from hard drives, Copy and image the hard drive, and wipe the drives.
• Write report of investigative services provided. Report covers field as well as lab activities.

Confidential

Tape Mounter

Responsibilities:

• Utilized backup jobs, devices and restore backup devices
• Mount tapes to data storage server to backup and restore data as requested and remove the tape from backup server when job is complete.
• Work on multiple backup servers at same time.