We provide IT Staff Augmentation Services!

It Help Desk Analyst Resume

0/5 (Submit Your Rating)
Hire Now

Objective

  • I am seeking a position within an organization that is challenging and gives me the opportunity to advance within the company, as well as helping with business growth and development.
  • I would like to gain new skills and further my knowledge, while utilizing my current area of expertise and employee satisfaction services within a positive team environment.
  • I possess strong communication, time management and organizational skills and I thrive in an enthusiastic team environment.

Areas of Expertise

  • Maintained Consumer confidentiality
  • Excellent communication skills
  • Ability to prioritize work
  • Flexible and organized
  • Proven ability to work in a stressful environment
  • Skills to work with a team and/or individually

PROFESSIONAL EXPERIENCE

Confidential

IT Help Desk Analyst

Responsibilities:

  • Analyze, detect, identify and correct technical problems and deficiencies.
  • Provide remote phone/email technical support for both external and internal clients.
  • Document steps taken to resolve issues, escalate to appropriate team for further review if needed in ServiceNow ticketing system
  • Used Active Directory for Password resets and unlocks
  • Supported and performed troubleshooting on Windows 7, 8.1 and 10 Operating Systems
  • Resolving technical issues in a timely manner to ensure that internal and external clients have the tools/services/access to be productive.
  • Knowledgeable with mainframe and other Nationwide Products/Applications: Service Center, Agent Center, Agent Gateway, Citrix, Allied Mainframe, rdcims.
  • Assist clients with technical issues while writing Nationwide Company Policies
  • Started off as a contractor and was hired as a Nationwide employee July of 2016
  • Proficient in Microsoft Excel, Word PowerPoint, Outlook and Skype Business

Confidential

Customer Service Representative

Responsibilities:

  • Used computers daily to produce spreadsheets of payments collected
  • Answered customer inquiries about account status
  • Called delinquent account holders and set up payment plans
  • Processed payments by credit card, debit cards and checking accounts
  • Received inbound and outbound calls for account holders
  • Handled disputes with customers
  • Started as Trainee Agent, moved up to Junior Agent
  • Ended as an Agent

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship