OBJECTIVE:

• To obtain challenging IT position with Global Company which values a self - motivated computer professional with over 4+ years of experience which states Hardware Technician, Break fix Support, Customer Service, Technical Support Etc.,

PROFESSIONAL SUMMARY:

• Extensive experience performing installation, configuration, imaging, migration, upgrading and maintenance of desktop pcs, laptops and including operating systems, software and related peripherals
• Repaired/upgraded laptop’s motherboard, palmrest, monitor and keyboards. (Dell, HP and IBM)
• Provided Business and Residential Customer support; fix, hardware installations for Dell Computers on both Desktops, Laptops.
• Troubleshoot, diagnose, and repair dell servers, broken laptops, desktops, and printers for homes and business customers.
• Break-fixed, repaired, serviced, and replaced parts, boards, and equipment for desktops and laptop.
• Troubleshooting and resolving client issues with software, hardware, roll-outs and installations.
• Break/Fix broken Laptop’s and PC’s; Repair and replace various major and minor hardware components such as motherboards, keyboards, touchpads, and hard drives. (Desktops, laptops, printers).
• Troubleshoot, diagnose, and repair dell servers, break fix laptops, desktops, and printers for homes and business customers.
• Support users, evaluate requirements and coordinate tasks for installation of computer hardware and software.
• Will have no problem with background and drug test.
• Ready to travel for miles per week and has a reliable vehicle with a driver license and insurance.

TECHNICAL SKILLS:

Languages: Java, Python, HTML, CSS, PHP

Database: MySQL, Oracle SQL, PL/SQL

Applications: Microsoft Office Suite, Virtual Box, Deep Freeze

Operating Systems: Windows 7, 8, 10, MAC OS X

Hardware: Dell Laptop/Desktop Certified Field Technician

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Dell Certified Senior Hardware Technician

Responsibilities:

• Provided excellent Business and Residential Customer break fix, hardware installations for Dell Computers on both Desktops, Laptops.
• Diagnosed and troubleshot computer systems and printers, replace motherboards (desktops & laptops), dc ports, hard drives, etc.
• On-site repairs done quickly and efficiency
• Troubleshot and resolved client issues with software, hardware, roll-outs and installations.
• Assembled and hardware troubleshooting of PC Desktops / Laptops.
• Provided technical support via helpdesk, phone, email, and walkups for all users
• Replaced average 6 motherboards daily with technical time per ticket under 60 minutes
• Managed all PC maintenance, system desktop support, upgrading of workstations
• Installed operation systems, troubleshooting of hardware and software problems
• Imaged new laptops and desktops to companies Windows XP/ 7 / 10 operating system
• Worked on tickets via assigned schedule; following corporate’s administrative procedures correctly including documentation and follow-up with clients

Confidential, Springfield, VA

Database Programmer and IT Technician Intern

Responsibilities:

• Upgraded, diagnosed and managed Windows operating systems
• Managed, backed up and tuned up 5 web application projects on GoDaddy and AWS server using FTP file transfer and PHPmyAdmin
• Configured project’s EC2 server on AWS through both SSH and AWS Management Console
• Exported on-demand data reports
• Fixed multiple PHP and MySQL query errors in company’s homepage admin function
• Managed, backed up, repaired and restored Microsoft Outlook PST profiles for 4 office staffs when migrating into new workstation
• Supporting daily administrative tasks including staffing and recruiting

Confidential, Fairfax, VA

GGS Lab Level 1-2 Desktop Support

Responsibilities:

• Controlled and maintained 130 lab computers and Geography Geo Information Department staffs and professors’ workstations
• Supported in multiple major technology upgrade projects in cross department
• Image new laptops and desktops to companies Windows XP/ 7 / 10 operating system.
• Installed and maintained computer, laptops, tablet and other forms of PC's; printers and other peripherals
• Provided technical support on-site or remotely via phone or email.
• Provided Helpdesk support to end-users of proprietary software.
• Documented all issues and generated reports detailing common problems and error trends.
• Support users, evaluate requirements and coordinate tasks for installation of computer hardware and software.
• Controlled basic Active Directory Domain including adding and removing user, joining computer to domain, and password administration.
• Break-fixed, repaired, serviced, and replaced parts, boards, and equipment for desktops and laptop.
• Add, upgrade, repair wireless networking capability to desktop and laptop PCs.
• Configured and secured network printers
• Recommended and installed new customized workstations based on intended use

Confidential

Responsibilities:

• Provided perspective from recent experience, an understanding of student struggles, and a support to ease the new transition.
• Mentored daily average 6 students having academic issues related to IT courses especially Java Programming and MySQL or Oracle Database
• Presented in counseling event for prospective student
• Improved student’s study skills, test taking skills, and personal time management