SUMMARY:

• Computer Diagnostics
• Network Diagnostics
• Customer Support
• IT Ticketing Systems
• Operating Systems/Servers
• Backup/Imaging
• Hardware/Software Installs
• Printer Troubleshooting
• Dedicated IT support professional with A+, Network+, and Security+ s with strong troubleshooting and communication skills.
• Outstanding communicator able to learn new technologies quickly and interpret to nontechnical users. Works well with a team or solo.
• Analytical troubleshooter able to resolve technical issues quickly.

TECHNICAL SKILLS:

Applications: Microsoft Office 2007, 2010, Microsoft Exchange Server, Active Directory, LYNC, Live Meeting, Microsoft USMT, Antivirus, Adobe, Firewalls, SMS, SCCM Client, Symantec Ghost, Symantec Encryption, VMware, Citrix, Cloud Backup, Remote Desktop Software, Remedy Ticketing System

Operating Systems: Windows 8, 7, Vista, XP, 2000, Windows Server 2008, 2003

Hardware: Desktops, Laptops, Servers, Printers, Routers, Firewalls, Switches, Phones, PDA s, Tablets

Networking: Ethernet, Wireless, Cabling Assembly and Repair, Administration, TCP/IP, DNS, DHCP, POP3, SMTP, VOIP, Network Tools and Applications, Network Storage

Security: Network, Operational, Application, Data, and Host Security, Threats and Vulnerabilities Management, Access Control and Identity Management, Encryption, Decryption

PROFESSIONAL EXPERIENCE:

Confidential, Mt. Laurel, NJ

Printer Technology Support Technician

Responsibilities:

• Respond to phone calls from customers having issues with printer hardware and software
• Utilize troubleshooting techniques and knowledge bases in order to diagnose and resolve customer technical and non - technical issues
• Exhaust all diagnostic procedures provided in order to find a resolution for the customer. Seek the advice of peers and supervision when an issue goes Confidential the scope of material provided
• Escalate unresolved issues to supervision or the proper client-side authority, as necessary
• Ensure that all issues are documented properly using the CRM incident tracking database
• Contributes to overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other analysts.
• Printer break fix, maintenance and troubleshooting skills.

Confidential, Moorestown, NJ

Computer System and Deployment Technician (Full Time)

Responsibilities:

• Desktop and Laptop Deployments and Support for an 8000+ Multi-Building User Environment
• Windows XP to Windows 7 Migrations and Support
• Disk Imaging and Encryption utilizing Symantec Software
• End User Full Data Backup Procedures utilizing Microsoft USMT
• Various Software Installations utilizing SMS, SCCM Client, and advanced manual software installs
• Hardware, Software/OS, and Peripheral Installations, Diagnosis, and Repair
• Help Desk Support utilizing Remedy Incident Ticket System with clear, concise documentation
• End User Technical Support On-site, Phone, and Remotely utilizing RDP and Dameware
• Monthly Desktop and Laptop Asset Inventory utilizing In-House Database
• Delivered outstanding customer support by anticipating questions and business needs.
• Accelerated productivity by instructing business executive users, and employees about short cuts on how to perform their basic personal backups and desktop maintenance.
• Proactively prevented issues by properly setting up user email, data, network drives, and maintaining backups to repair corrupted data, and consistently ensuring 100% backup.
• Secured connectivity via expertise in IP addressing and collaborated closely with network team.
• Appointed to manage special projects migrating users to windows 7 with critical applications seamlessly on expedited schedule and recognized by department head for superior delivery.
• Saved huge costs by resolving application issues with running the legacy software Procomm Plus on Windows 7 for the telecommunications department. Worked closely with telecommunications Dept.

Confidential, Cherry Hill, NJ

Computer Deployment Technician

Responsibilities:

• Desktop and Laptop Deployments for a 1000+ User Environment
• Disk Imaging, Encryption, and User Backup utilizing Microsoft and Symantec Software
• Windows XP to Windows XP Migrations, Support, and various Software Installations
• Help Desk and User Technical Support On-site, Phone, and Remotely utilizing RDP
• Requested specifically by business users because of expertise in delivering support during challenges, and technical strengths in users to achieve greater productivity.

Confidential, Willingboro, NJ

Computer Lead Support Technician

Responsibilities:

• Desktop and Laptop Deployments for a 1000+ User Environment
• Took the Lead Role and Supervised 3 Computer Technicians through entire project
• Disk Imaging, Encryption, User Backup, and Wiping
• Windows XP to Windows XP Migrations and Support
• Various Business Department and Standard User Software Installations
• Local and Network Multifunction Laser Printer Setup including End User Setup and Configuration
• Hardware, Software, and Peripheral Installations, Diagnosis, and Repair
• User Technical Support On-site, Phone, and Remotely utilizing RDP and Dameware
• Help Desk Support utilizing Remedy Incident Ticket System and Microsoft Excel
• Monthly Desktop and Laptop Asset Inventory utilizing In-House Microsoft Access Database
• Exceeded expectations by smoothly managing challenges during unanticipated fluctuations in workload.
• Selected as the go-to contact by business users, frequently requested for strengths in consulting with nontechnical users and ability to resolve difficult issues.

Confidential, Lexington, MA

Computer & Printer Field Technician

Responsibilities:

• Performed on - site troubleshooting and repair of computers, POS systems, laser printers, and replaced parts.
• Computer, network and printer service covering the Tri-State Area. This was contracted work that I performed through entire project completion.

Confidential, Conshohocken, PA

Computer Field Technician

Responsibilities:

• Performed on - site desktop and laptop installations and full business deployments.
• Diagnosed and repaired desktop, laptop and laser printer issues. Computer and printer service covering the
• This was contracted work that I performed through entire project completion.