PROFESSIONAL EXPERIENCE:

Confidential

Deskside Support Level 1 - 2

Responsibilities:

• Provide Level 1 - 2 support for Pacific life client including Window 10 break-fix Citrix \ AWS basic VD\Instance support. This also include VDI creation and deprovisioning VDI.
• Providing assistance in accessing web based applications like Bloomberg Informatica VASE Main Frame etc. Onboarding new users and setting up email accounts.

Confidential

System Administrator

Responsibilities:

• Promoted to Server Security team to perform Upgrade software and security patches and updates for Desktop and servers remediation. Completed 6, 000 tickets Service Now Ticket system.
• Performing security patches and software pushed to Servers and VA Verified Microsoft Software Center. Running Security variability via Power - shell, document results and report to security team for further evaluation. Basic SCCM Administrator to deploy endpoint software to support server application functionality including updates.

Confidential

Systems Administrator

Responsibilities:

• Completed 10,000 tickets in 13 months user account and Server Remediation. Handling anywhere from Service Now Tickets for user account creation.
• Create user accounts for new employees, volunteers, Retirees and contractors etc. Service Now Ticketing system. Assigning account to correct OU in Active Directory. Prepare account with proper home drive also Creating MBX attributes for Exchange Server Email, OPPX messaging ND Microsoft Teams.
• Process includes setting appropriate permissions on the created objects and linking of default GPOs. licenses for all member server(s) added to their OU hierarchy Hardware maintenance for all non-Infrastructure-managed member servers Operating system maintenance for all non-Infrastructure-managed member servers
• Maintain level of member server system security by applying Service Packs and security patches Department application, file service, workstation and printer support Create printer objects and access control lists Backup/recovery.

Confidential

System Administrator

Responsibilities:

• Create cluster virtualization servers Domain controllers members via Vmware ESXI. Migrating user accounts and FSMO Role transfers to new domain controllers. Creating Authority CA and Root Authority Servers, Powerscripts to configure of DHCP DNS IIS Web Server.
• Upgrading, and support of Microsoft Windows Desktop applications and OS (Windows Servicing in an Enterprise scale)
• Experience troubleshooting Microsoft Deployment Toolkit, SCCM, WSUS, and core administrative Windows OS tools deploying system and security patches to a Windows environment also management of file shares and groups
• Microsoft Windows Server to include Core Server Experience. Basic SCCM Administrator to deploy endpoint software to support server application functionality including updates. Building Servers via Vmware configuration of DHCP DNS IIS Web Server.

Confidential

System Admin

Responsibilities:

• Promoted to Server Security team to perform Upgrade software for Desktop and servers. Security patches and software pushed to Servers and VA Verified Microsoft Software Center. Running Security variability document and tests report to security for further evaluation. Operating system maintenance for all non-Infrastructure-managed member servers Maintain level of member server system security by applying Service Packs and security patches Department application, file service, workstation and printer support.
• Creating Authority CA and Root Authority Servers, Powerscripts to configure of DHCP DNS IIS Web Server.
• Upgrading, and support of Microsoft Windows Desktop applications and OS (Windows Servicing in an Enterprise scale)
• Experience troubleshooting Microsoft Deployment Toolkit, SCCM, WSUS, and core administrative Windows OS tools deploying system and security patches to a Windows environment also management of file shares and groups
• Microsoft Windows Server to include Core Server Experience. Mac OSX environment 150 computer configured using Apple remote Management.

Confidential

Onsite Contractor-Desktop Support

Responsibilities:

• Install and image Microsoft Windows 7 Desktop & Laptop equipment. Windows 10 migration. 50 tickets daily using Service - Now ticketing System. Installation and decommission of hardware printers scanners fax machines etc. Adding and removing computers from network via Active Directory-SCCM as well as remotely solve software crashes quick email response to clients with answers and work arounds. Install configuration\troubleshooting of Microsoft Office 365\2016.
• Outlook basic CPRS and VISTA errors. Configure Citrix for home remote login for clients. Minor reconfiguration of IDF/MDF closet for networking capabilities. Insure that tech policies & security are followed by users. Imaging desktops, install software and prepare reports based on Service-Now Ticketing System on ticket completion and inventory. Perform remote installs\removals of software from desktops via Windows Remote Desktop\M-Tools D-Batch

Confidential

Systerm Administrator

Responsibilities:

• Support of 7 trade floor levels including moves, Asset Management and software imaging builds and decommissions of computers/laptops. Asset Management software BMC Remedy and Maximo, install\image of already built Bloomberg Terminals, Windows 7 support, Excel, Office, and Outlook. Assist Server team with maintenance migration from Windows 7 to Windows 10 using SMTOOLS, SCCM and MDT weekends.
• Clear QUE of unresolved tickets follow-up with unresolved issues. Installation and configuration of Cisco Anywhere basic troubleshooting VPN and Citrix Receiver. Assist traders with basic software issues. Provide client-side desktop support\security accounts for traders, exec, and guests. Assist with development of script to process 5000 user accounts via Active Directory. Reset/add/remove user accounts from AD.Time Warner Cable (Temp) Windows 7, 8, 10 /All current Mac OS X Environment
• Desktop Support Level 1-2 Part time
• Receive Internal calls to solve Helpdesk\Desktop Support \Business Class Field Technicians.
• Helpdesk login tickets Service Now. Clear QUE of unresolved tickets follow-up with unresolved issues.
• Face to Face technical assistance to users. Resolve Microsoft Office Outlook Windows 7,8, 10 & Mac OS X 10.6-Sierra.
• Network connectivity issues DNS, DHCP, Shared folders\drives VPN account issues and all mobile devices.
• Imaging of Desktops\Laptops Windows SCCM/Symantec Altiris.

Confidential

Helpdesk Desktop Support

Responsibilities:

•  Answer 35 calls daily for general helpdesk Windows/Mac OS X environment. Escalating internal\external calls to appropriate technical service desk dept. Clear QUE of unresolved tickets. Resolve Microsoft Office Outlook Windows 7,8, 10 & Mac OS X 10.6-Sierra. Create/follow-up/close service desk tickets via Remedy\Service Now. Contact user via phone\email troubleshoot issues resolve workstation laptop corporate mobile device\Android\IPhone issues. Remote to desktops via Window Remote Desktop. Network connectivity issues DNS, DHCP, Shared folders\drives Cisco JABBER Phone issues and connections.
• Desktop Support L1 & 2:Face to Face technical assistance to users\guest\VIPS\executives for multiple locations .
• Resolving escalated tickets from helpdesk to Desktop support. HW/SW/Network issues on the spot. Troubleshoot network/VPN account issues. Imaging of Desktops\Laptops Windows via Microsoft SCCM/Symantec Altiris. Mac OSX via Symantec Altiris.
• Helpdesk L1 Trade Floor: Route tickets to proper I.T Dept. Managers for Market Data App Linux based applications troubleshooting Resolve issues via phone concerning Thompson Reuters and Bloomberg Terminals and assist trade floor techs with help-desk walk through of HW/SW products. Close completed Service Manager tickets follow-up and work with HW\SW -vendors to troubleshoot\resolve open issues for trade floor only. Adhere to departmental procedures to ensure Clients are kept well informed of ticket status.

Confidential

IT Specialist

Responsibilities:

• Network Administration entailed in-house install\configuration\imaging\support and repair of Cisco 1800/2600/4200 Routers, switches. Troubleshooting of computer Local Area Networks (LANs) TCP/IP, IPV4, Wide Area Networks (WANs), including cable maintenance, wireless networks, access points and other data communications systems.

Confidential

Helpdesk/Network Field Technician

Responsibilities:

• Computer HW-Tech: PC assembly and troubleshoot computers, monitors, printers, and scanners. Configuration network connections, cable assembly and troubleshooting both wired and wireless.
• Computer Logic Network Team. Assist Time\Warner network administrators with set DCE equipment installation, setup MDF, IDF closets\racks for Computer Logic Senior Network Administrators.

Confidential

Customer Helpdesk/Computer Tech

Responsibilities:

• Building and repair of standalone desktops and laptop as well as Provide technical customer support via phone, in-store and on-site service.