NOC service desk Technician Resume Long Island NY - Hire IT People

OBJECTIVE:

Confidential Veteran seeking employment in which I can utilize my IT experience. Currently possesses A+ .

PROFESSIONAL EXPERIENCE:

Confidential, Long Island NY

NOC service desk Technician

Responsibilities:

Fixed desktops and laptops, including hardware failures and application errors.
Removed viruses and malware by identifying viruses, updating anti - virus software, and running scans.
Remotely fixed users’ computers issues and printers and scanners
Yea link IP phones
Reimaged computers
Trouble shouted all network issues and follow ups with ISPs until issue resolved.
Outlook 365 support
Adobe Creative Cloud
Decommissioning all network equipment responsibly

Confidential, Long Island NY

Systems Engineer

Responsibilities:

Fixed desktops and laptops, including hardware failures and application errors.
Removed viruses and malware by identifying viruses, updating anti-virus software, and running scans.
Remotely fixed users computers issues and printers and scanners
Yea link IP phones
Reimaged computers
Trouble shouted all network issues and follow ups with ISP’s until issue resolved.
Outlook 365 support
Adobe Creative Cloud
Decommissioning all network equipment responsibly

Confidential, Long Island, NY

IT Support Technician

Responsibilities:

Assist with upgrading Office 365 (OWA) throughout North well Health hospitals.
Troubleshoot errors, run cleanups and complete reinstalls for third party applications, such as Office 365. Connect and activate network ports, install software, and troubleshoot workstations on wheels.
Windows Sccm collection manager 8.4, Bomguard, Cisco Jabber, Info-monitor, Md Air watch, Ca service Desk ticketing system, Remedy.

Confidential, Farmingdale, NY

Help Desk Technician

Responsibilities:

Fixed desktops and laptops, including hardware failures and application errors.
Removed viruses and malware by identifying viruses, updating anti-virus software, and running scans.
Replaced hard drives, and setup new desktops and laptops.
Assisted with Network and Wi-Fi connectivity issues and installed third party software, such as Adobe and Cisco.

Confidential, Amityville, NY

Junior Network Administrator/Desktop Support

Responsibilities:

Created and deleted network accounts, reset passwords, and assisted granting access to directories groups and folders.
Maintained data integrity by creating new employee accounts and disabling accounts of former employees.
Completed UltraBac server backups, created and maintained accounts, and programmed phones, patching to switches and patch panels.
Ordered all materials for IT Group on SAP, such as tapes, wires, routers, servers, and monitors.
Created and deleted accounts on Office 365 and Exchange, and granted access to different mail and security groups. Active Directory, Group Policy management, VMware, Networking, Switches. Upgrades to Office 365 and completed basic desktop support of new computers, re- imaging software.

Confidential, New York, NY

CitrixAccount Administrator

Responsibilities:

Provided technical support, and created user and group accounts.
Updated company systems by maintaining data integrity and correcting any errors across various systems. Imposed and enforced company standard for data management across Windows and UNIX systems.

Confidential, Huntington, NY

Interim Technologies Night Supervisor/Senior Helpdesk Support

Responsibilities:

Provided technical support in hardware installation, network troubleshooting and upgrading.
Assisted user configuring VPN to access Novell 4.11 and Windows NT 4.0
Served as a Software Support Lead for Lotus Notes 3.3 and 4.5 database configuration and database management.
Provided technical support for Price Waterhouse proprietary software, including Fast Tax, TeX and Teamate.
Utilized ISO 9000 standards for Integrated Helpdesks.

United States Army, Fort Dix, NJ

Maintenance Specialist

Responsibilities:

Supervised eight shop personnel for overall maintenance and operation readiness for fleet of 32 military aircraft.