Customer Care Supervisor Resume

SUMMARY:

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Quick to learn and master new technology; equally successful in both team and self - directed settings; and proficient in a range of computer systems, languages, tools and testing.
Troubleshooting & Problem Resolution
Customer Service Excellence
Report & Document Preparation
Microsoft Word, Excel, PowerPoint
Marketing
Technical Support
Software & Hardware Installation
Advertising
Office Management
Business Development
Meeting & Event Planning
Staff Development &

TECHNICAL SKILLS:

Systems: Windows XP/8/2000

Languages: HTML

Software: MS Office, MS Project, MS Excel

PROFESSIONAL EXPERIENCE:

Confidential

Customer Care Supervisor

Responsibilities:

Making educated decisions and finding appropriate resolutions for difficult customer issues.
One on one staff meetings .
Teaching company policies and procedures to new staff.

Confidential

Merchandising Manager

Responsibilities:

Accountable for long-term and day-to-day maintenance and technical support. Suggesting solutions and analyzing requirements to meet user needs.
Earned commendations for teamwork, flexibility and work excellence in providing professional support.
Monitoring online chat rooms, assisting customers accordingly.
Assisting with Inbound calls, handling difficult merchandise situations. new employees with

Confidential

Merchandise Installation Supervisor

Responsibilities:

Teaching staff the Installation and displays of POS, Televisions, Tablets, Phones, Audio Equipment.
One on one tutorial on system functions and software installation.
Store to store maintenance on company merchandise.
Company merchandise displays.
Staff development &

Confidential

Direct Support Professional

Responsibilities:

Confidential

Technology Manager

Responsibilities:

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer.
Help in implementation, creation and management of multiple floor plans and sales strategies.
Writing floor plans, dealing with loss prevention, shrinkage count.