Junior Desktop Consultant Resume

OBJECTIVE:

To obtain a position working with technical support. To be a team player troubleshooting, maintaining and managing computer equipment.

SUMMARY:

Self - starter, quick learner, problem solver and likes a challenge.
Experience in Windows 10 upgrades (Windows 7 or 8 to Windows 10)
Experience in Windows 10 deployment and imaging multiple PCs at a time
Troubleshooting and installation of VPN tokens
Troubleshooting experience with Cisco AnyConnect and Cisco UC
Makes it a priority to help fix people’s computers/technologies no matter the challenge.
Experience and skills with multiple operating systems from Windows (XP, Vista, 7, 8.1, 10), Linux (Ubuntu and Debian), Mac OS-X (Tiger - Mojave), Android (Gingerbread - Nougat), latest iOS mobile operating system and Windows Phone 10.
Setup and maintain servers.
Installing and configuring network technologies.
Software/Hardware troubleshooting.
Proficient in hardware knowledge of CPU, GPU, RAM, HDD/SDD, Motherboards, and cooling solutions. Setting up and configuring and designing complex performance machines.
Keeps up-to date with the latest and modern technologies.
Knowledge of latest Android, iOS and Windows mobile platforms.
Office 365 and Office / 2016 (Outlook, Word, PowerPoint, OneNote, Excel, Visio, Project)
Proficient and extensive experience with Active Directory
Skillful with Service Control Manager (ticketing system)
Experience with working on Dell PowerEdge server machines. Maintaining, setting up, and configuring
Lotus Software experience
Dell/Lenovo/HP/Gateway/ Confidential laptop deployment experience
Experience in Adobe Professional Suite and creative cloud
Proficient in Printer troubleshooting and maintenance

PROFESSIONAL EXPERIENCE:

Confidential

Junior Desktop Consultant

Responsibilities:

Upgrading Windows 7 to Windows 10 for decentralized and local employees
Working with people over the phone and email to help with any technical support needed
Image and deploy multiple machines over the network and locally efficiently
Communicate and work as a team to complete tasks

Confidential

IT Help-Desk Tier 1

Responsibilities:

Document all inquiries within help-desk system and handle initial incident support and classification
Monitor the status and progress toward resolution of all open incidents.
Collaborate, coordinate, and communicate with team

Confidential

Graphic artist

Responsibilities:

Created album artwork, merchandise designs, live show posters, promotional videos, and other promotional material
Experience in Adobe Professional Suite and creative cloud
Portfolio included upon request
Experience with reaching out and maintaining cliental
Providing excellent customer service for cliental

Confidential

Desktop Systems Support - Intern

Responsibilities:

Provided Help Desk support to the division
Addressed service calls and provided technical support
Install, administer, and trouble shoot computer hardware and software
Deployed and imaged computers for employees and temps
Setup computers and wiring for new hires and employees of the company

Confidential

Software Engineer

Responsibilities:

Maintained Linux servers and Basic Java coding

Confidential

Bagger

Responsibilities:

Customer service and packaging merchandise

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