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Help Desk Resume

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Summary

  • To apply my knowledge of information technology and computer network systems towards a successful career.

Areas of Expertise

  • Install, configure hardware and software systems
  • Diagnose hardware and software problems
  • Educate users on basic computer skills
  • Team building
  • Working knowledge of fiber optics and coax
  • Work Order Systems
  • Inventory & Supplies Distribution
  • OS for Windows & Mac
  • Android & iOS
  • MS Office
  • Adobe Software
  • Quark Software
  • Google Docs/Google Drive/Google Sheets

PROFESSIONAL EXPERIENCE

Help Desk

Confidential

Responsibilities:

  • Installed, configured, and maintain computer systems.
  • Resolve hardware and software issues.
  • Resolve usability issues when needed.

Facilities Manager

Confidential

Responsibilities:

  • Coordinated maintenance duties and managed personnel, which included performing those functions at multiple sites.
  • Maintained all tools and equipment required to fulfill proper maintenance duties.
  • Ensured all structural, physical systems worked properly and efficiently.

Lead Technician

Confidential

Responsibilities:

  • Assembled and analyzed data structures and implemented improvements when needed.
  • Maintained computer systems and addressed networking issues.

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