SUMMARY:

• A highly - proficient technical professional with 14 years experience, focusing primarily on new technologies while enhancing processes and systems in medium to large corporations.
• Superior decision making skills
• High-pressure performer
• Innovative ideas
• Strategic architect
• Citrix Presentation Server / XenApp
• Citrix Provisioning Server
• Citrix XenDesktop
• Citrix Branch Repeater / CloudBridge
• VMware ESX / vSphere
• Large client/server environment automated configuration and management
• Citrix EdgeSight, Solarwinds, and custom MFCOM based application capacity monitoring
• Operating System & Application Deployment
• Citrix Access Gateway Enterprise & NetScaler
• Citrix Universal Profile Manager & Immidio Flex+
• Citrix XenServer
• MS App-V & Citrix Streaming App Virtualization
• Scripting - VBScript, PowerShell, Command Shell, & WinBatch utilizing WMI, LDAP, & COM
• Windows 2000, Windows XP/2003, Windows Vista/2008, Windows 7/2008R2, Windows 2012
• Active Directory design and scripting
• Microsoft Group Policy and Ps

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Consultant

Responsibilities:

• SME for Citrix technologies for other engineers.
• Manage Citrix certified reseller partnership.
• Educate sales team on Citrix technologies.
• Reengineer Citrix XenApp v7.6 farm of 500 users for high availability and efficiency.
• Perform Windows 2008 domain controller replacement and migrate to Windows 2012R2 Active Directory.
• Develop Citrix XenApp/XenDesktop Health Check & Assessment offering.
• Perform pre-sales activities and demonstrations of Citrix technologies.
• Administer Office 365 email. Script default calendar permissions setup.

Confidential

Intel Team Lead

Responsibilities:

• Technical escalation point for Intel Team.
• Ensure team members are documenting and following procedures.
• Assign product/system owners for applications/systems to team members for accountability.
• Define Active Directory permission & design standards.
• Deploy MS System Center Configuration Manager (SCCM) 2012 and MS Endpoint Protection to all Windows servers.
• Lead migration of Windows 2008 File Servers to Windows 2012 and utilize Windows built-in de-duplication feature.

Systems Engineer Specialist

Responsibilities:

• Architect and build high-availability XenApp v6.5 farm in production and DR datacenters using PVS 6.1 and hosted on XenServer v6.1.
• Migrate 2,200 users and 50 applications from XenApp v4.5 to new XenApp v6.5 farm.
• Implement new profile solution, Immidio Flex+, across both XenApp farms and XenDesktop.
• Configure VIPs on NetScaler for Web Interface, XML, & Licensing for full HA between datacenters with intelligent monitoring for each specific service.
• Implemented Secure LDAP and two factor (Radius) authentication on external NetScaler Access Gateway.
• Migrate 600 remote users on east coast from PCs/laptops to Citrix XenApp, adding 20 new applications.
• Test & deploy Branch Repeater WAN Acceleration to central datacenter and remote site. Resulted in 50% bandwidth reduction of accelerated SMB traffic.
• Migrate XenDesktop v5.6 VDI in Minnesota to new XenDesktop v7.6 infrastructure in Michigan datacenter.
• Build out monitoring and custom alerting of complete Citrix system and dependencies (file servers, SQL, etc) in Solarwinds Server and Application Monitor.
• Create and deploy applications to multiple platforms using application virtualization: Citrix Streaming and MS App-V.
• Evaluate and determine models of Wyse Thin Clients to be purchased based on requirements and configure settings
• Create quickly deployable custom built Linux to convert old Windows XP hardware to a secure centrally managed Thin Client to extend the life of the hardware by several years for the cost of a USB Flash drive (cost of $10/PC, saving $150k+).
• Optimize storage of Lotus Notes Data directories for Citrix environment and setup High Availability solution.
• Evaluate, design, & build solution for graphics department using XenServer 6.5 with nVidia Grid cards for GPU offloading to provide high performance graphics and decrease CPU utilization for even everyday computing.

Confidential

Senior Virtualization Engineer

Responsibilities:

• Create PowerShell scripts to query XenApp Farms and build Citrix XenApp application database (SQL tables, views, functions) to store published application information populated directly by the XenApp servers in multiple farms.
• Create and configure NetScaler VPX 200 for Access Gateway and Load Balancing for PCI network enclave.
• Configure NetScaler MPX 7500 for Access Gateway and Load Balancing to front-end StoreFront for external access using two-factor authentication.
• Build and configure two Citrix Storefront 1.2 servers and integrate with Access Gateway
• Provide 24hr on-call support in a rotation.

Confidential

VDI Solutions Architect

Responsibilities:

• Architect & engineer solutions for application delivery environments.
• Install & configure NetScaler VPX 200 for Access Gateway and Load Balancing.
• Build & configure Citrix Provisioning Services v6.0 deployed and Citrix XenServer v6.0 hosted virtual XenApp v6.5 servers.
• Integrate App-V packages with XenApp enabling Dual Mode delivery using Citrix App-V Conduit (App-V hosted & presented applications as well as App-V applications delivered directly to the Windows 7 Desktop).

Confidential

IT Infrastructure Architecture Engineer

Responsibilities:

• Architect & engineer solutions for the Citrix application delivery environment.
• Build, support, & patch Citrix Provisioning Services v5.6 & v6.0 deployed and XenServer hosted virtual servers.
• Migrate applications and users from XenApp v5 to XenApp v6.5 farm.
• Mitigate application issues resulting from XenApp v5 to XenApp v6.5 and Windows 2003 to Windows 2008R2 migration.
• Define inclusion/exclusions for Citrix Universal Profile Manager.
• Configure Load Balancing Monitors and define VPN policies for Citrix NetScaler 7000 Standard Edition.

Confidential

Senior Server Based Computing Engineer

Responsibilities:

• Primary support for Citrix Presentation Server farms and Quest vWorkspace farm with a total of 80 servers and 1700 concurrent users.
• Migrate users from Windows 2000 Citrix Metaframe v1.8 farm to Windows Quest vWorkspace farms.
• Migrate users and applications from Windows Citrix PS v4.0 farm to Windows Citrix PS v4.5 or Windows Quest vWorkspace farms.
• Consider/move user data location in relation to targeted data center location during migrations/moves
• Oversee MS App-V implementation for Quest vWorkspace and Citrix PS v4.5 environments.
• Provide on-call support for all server-based desktop environments.
• Define files/registry keys to be preserved in user profile in vWorkspace environment.
• Design solutions, tweaks, & workarounds for application incompatibility and environment shortcomings.

Confidential

Windows System Engineer & Citrix Architect

Responsibilities:

• Primary support for Citrix Presentation Server farm of 60 servers and 900 concurrent users.
• Responsible for all Citrix upgrades, automated configuration, standardization, & infrastructure design for physical and VMware ESX hosted platforms. Define VM configuration parameters for optimal Citrix performance.
• Architect custom active application load/capacity monitoring for Citrix infrastructure.
• Implemented high-availability pair of Citrix Access Gateway 7000 Enterprise Edition appliances.
• Define Windows Group Policy settings for managed desktop roles and Citrix Presentation Servers.
• Provide on-call services as needed and emergency support of all computer systems
• Create scripted solutions (VBScript, command shell, or WinBatch) to remedy emergency situations in the enterprise.
• Consult with other groups/departments to coordinate product integration and deployment.
• Evaluate new software/hardware products and determine cost and benefit.
• Repackage applications and distribute software enterprise-wide using HP Client Automation (Radia).
• Engineer Active Directory layout to maximize ability to automate and decrease labor cost while decreasing user error.
• Build pilot XenDesktop VDI solution and integrate with Citrix Access Gateway.

Confidential

IS Applications Specialist

Responsibilities:

• Work with other Applications Specialists, PC Technicians and Help Desk Specialists to support and maintain business systems including installation, implementation, documentation, and troubleshooting; build knowledge of business processes, systems, and databases; enhance business analysis, and project management skills.
• Provide expertise in troubleshooting applications, spreadsheets, databases, and other office productivity tools.
• Ensure software reliability, security, and backup.
• Provide on call services as needed and emergency support of all computer systems

IS Help Desk Coordinator

Responsibilities:

• Answer employees’ first calls for help, direct IS service requests to appropriate IS personnel, and provide instruction to use the computers’ peripherals and standard supported software applications.
• Enter all help desk calls in the tracking system and assigning to second level support technicians as needed.
• Review problem and solution descriptions in the help desk application to provide quality assurance and create various reports related to help desk response.
• Maintain of IS service request files, assuring proper authorizations, and tracking completion times to assure timely department responses.

Confidential

IT and Operations Manager

Responsibilities:

• Install and maintain corporate network with 10 workstations and 12 remote retail locations with 2 workstations per location in three states.
• Design and build workstation and retail terminals.
• Select and integrate new near-real-time POS software.
• Work with vendors to maintain third party hardware and software.

Logistics Manager

Responsibilities:

• Train three district managers, ten store managers, and fifty associates on DISH Network’s policies and promotions.
• Manage corporate inventory for two warehouse locations.
• Create and implement DISH Network sales and installation process.
• Primary contact for all DISH Network customer service calls.
• Screen, hire, and train installers.
• Assign and schedule work orders for five subcontractors.
• Process return authorizations and approve invoices.