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B2b Facilitator Resume

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Plantation, FloridA

SUMMARY:

  • A detailed, task - driven professional with a BA in Psychology. Substantial experience in customer service, data entry and leadership. Proficient communicator and team player.
  • Google Data Analytics
  • Microsoft Word Proficient
  • Microsoft Excel Proficient
  • Leadership Experience
  • Time Management

PROFESSIONAL EXPERIENCE:

B2B Facilitator

Confidential, Plantation, Florida

Responsibilities:

  • Trained new hires for the Business 2 Business customer service team. Developed and implemented programs to meet organizational goals. Conducted research topics related to needs within the organization. Created Key Performance Metrics (KPI’s) for customer service team, to monitor organizational, and personal goals.

Data Entry Clerk

Confidential, Plantation, Florida

Responsibilities:

  • Created spreadsheets to track important customer information and orders. Maintained database by entering new and updated customer and account information. Transfer data from hard copies into digital formats. Regularly organized existed data in spreadsheet

Guest Services Agent

Confidential, Naples, Florida

Responsibilities:

  • Checked in and checked out hotel guests. Answered phone calls and aided callers with any accounting issues pertaining to their stay at the hotel. During the night shift, aided hotel guests with any issues with their room; clogged toilet, broken A/C, refill of shampoo/conditioner etc.
  • Maintained a clean lobby and check in desk. Aided in housekeeping; inspected hotel rooms to make sure it is up to standard to sell for upcoming guests. Aided management with clerical work, like making copies, shredding old documents, and scheduling and recording company meetings.

Customer Service Supervisor

Confidential, Hollywood, Florida

Responsibilities:

  • Worked as a cashier at the customer service desk. Assisted customers with returns. Worked in the fitting room and answered phone calls. Would provide register change for the other cashiers while in the customer service desk and send other associates on breaks.Trained new cashiers. During closing shift, recovered and resized clothes and organized the assigned department for that evening.

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