IT Asset Manager Resume Columbus, Ohio - Hire IT People

SUMMARY:

Organized, responsible, support professional with extensive experience in IT First Level Support Center, mobile device and desktop equipment asset management. Very proficient in time management and multi - tasking, working with several software programs (Excel, Word, Adobe, Access, Easy Vista, ServiceNow, AP+, CICS and SharePoint) simultaneously.
Excellent customer service skills and communicator with experience supporting associates from all areas of the company. Documented success meeting department Service Level Agreements. Proven ability to build and maintain strong associate and vendor relationships.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

IT Asset Manager

Responsibilities:

Contract position responsible for hardware asset related activity associated with corporate site closures. Provide initial asset reporting by site, act as the primary
Asset Management contact for the life of the project, and ensure appropriate asset management discipline through the life of the project including retirement and final dispositioning within the system of record (ServiceNow).

Confidential, Columbus, Ohio

IT Procurement Analyst II

Responsibilities:

This was a new position in the company dedicated to hardware asset management. Responsible for ordering, tracking and invoice processing of desktop equipment including desktops, laptops, monitors and servers along with miscellaneous items and mobile devices.
Also responsible for ordering and maintaining office supply stock for multiple units. This provided me the opportunity to develop and maintain relationships with equipment vendors and other areas within the company.

Confidential

Help Desk Analyst II/Service Desk Analyst

Responsibilities:

Provide excellent customer service to business partners via phone, in-person conversation and email in accordance with established SLA agreement
Required to log each call in ticketing system, solve if possible or escalate to the next level assigning to the proper resource for resolution.
Monitor Help Desk inbox for requests
Given the opportunity to install/replace monitors, keyboards and mice when needed.
System wide issues/outages were handled with special voice messages and updates posted to the company website.
Participated in disaster recovery testing during our annual power shut down.