OBJECTIVE:

• Seeking the right company in which to fill the position as Customer Service Representative/ Call Center/ Administrative Assistant or Assembly Line Worker and put my skills, and experience to work.

SUMMARY:

• Filing, organizing, documentation, meeting support, MS office & proofreading
• Knowledge of using Payment processing software application
• Payroll, timesheet, email and phone etiquette
• Data entry and numbering
• Inbound and Outbound Call Center Experience
• Knowledge of using fax machine, printer, scanner, copy machine and other office equipments
• Possesses extensive knowledge of various assembly line stations with working experience
• Hard working and problem solving attitude towards challenging tasks
• A good team player with strong oral and written communication skills
• Attention to details and computer skills
• Ability to inspect all materials at each station, set imperfect products aside, while packaging and counting products
• Ability to visually inspect products for imperfections

PROFESSIONAL EXPERIENCE:

Confidential, Houston TX

Customer Service

Responsibilities:

• Processes outgoing mails/flag return mails account
• Receive, sort and ensure outgoing mail is picked up by couriers
• Assist customer in setting up new accounts
• Reactivates suspended accounts
• Assist customers with setting up Auto pay/ EFT payment method
• Assist customers with account updates
• High volume credit card payment processing
• High volume checks and money order processing
• Responds to customers inquiries and educate prospects on company’s products
• Expediting and responding to telephone and in - person requests for information.
• Administrative Assistant
• Generates and maintain payroll for over 500 employees bi-weekly
• Research and resolve payroll differences and errors to ensure accuracy
• Respond to payroll processing enquiries
• Review, analyze, check and correct payroll records
• Generate and provide timesheets to employees
• Receive calls for Section manager
• Receives and respond to inter-office mails
• Monitors and correct employee’s timecard scan
• Schedule, roster listing and general administrative work
• Generates TEMP employee timesheets on a weekly basis
• Keeps and files employees confidential documents for 7 locations

Confidential

Customer Service/ Call Center

Responsibilities:

• Answer high volume of incoming phone calls and take contact information from potential customers
• Answer inquires relating to products and services as well as customers complaint
• Maintained call center database by entering information.
• Schedule service call, research lost order and trace shipments.
• Assist customers with account updates
• Assist customer in setting up new accounts
• Discuss products and services with prospective customers.
• All payment type processing
• Provide ongoing support to customers and check product availability to fill schedule deliveries
• Maintains the use of call center script within specified timeframe.
• Administrative Assistant
• Payroll and timesheet processing
• All payment type processing
• Call screening, calendar maintaining, and meeting scheduling
• Documentation and organizing offices for efficiency.
• Interacts professionally with all levels of staff and maintained the highest level of confidentiality
• Known for tact and diplomacy in handling sensitive issues.
• Adeptly handles administrative matters

Confidential

Assembly and Packer

Responsibilities:

• Record product, packaging, and order information on specified forms and records.
• Examine and inspect containers, materials, and products to ensure that packing specifications are met.
• Measure, weigh, and count products and materials.
• Mark and label containers, container tags, or products, using marking tools.
• Load materials and products into package processing equipment
• Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
• Clean containers, materials, supplies, and work areas, using cleaning solutions and hand tools.
• Remove completed, defective products and materials, placing them on moving equipment such as conveyors.
• Inspected work in a manufacturing facility visually
• Monitored products and ensured packaging does not include imperfect products.
• Ensured hand and eye coordination at all times in facility.
• Administered work and ensured of all production goals.
• Managed all work in compliance with safety procedures
• Performed final testing on newly created equipment to meet the company specifications.

Confidential

Call Center Representative

Responsibilities:

• Answer inbound calls, clarify inquiries, research, locate and provide information accordingly.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures, reporting malfunctions.
• Works in a team under the supervision of a team leader.
• Maintains effective relationship with all call center departments through clear communication.
• Delivers outstanding service, exceed expectations and build long-term loyalty with customers.
• Maintains the use of call center script within specified timeframe.