Deskside Support/Security Administration Resume

SUMMARY:

A dedicated professional with 10+ years of experience in Information Technology. Specializes in security and remote support through the use of active directory and Centrify. Now seeking to contribute and grow my experience, skills and expertise in the field of systems and security administration.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Deskside Support/Security Administration

Responsibilities:

Assisted users in the fields of connectivity, Exchange, VPN, DUO, installations, meeting support, Active Directory, Citrix, Office, Windows 7, Good, WebEx, Sophos Safeguard, SCCM, and general troubleshooting.
Worked with multiple departments for onboarding and off - boarding processes. This included but was not limited to imaging, retrieval of hardware, data transfers, and hard drive swapping with data transfers as needed.
Assisted with the remediation of viruses and malware, as well as other various security risks.
Provided backup Executive support to officers in the association
Provided backup security administration in Active Directory, Unix Servers (via Centrify): Added, deleted and modified user accounts, groups, and policies within the association.

Confidential

Service Desk 1 and 2/Security Administration

Responsibilities:

Assisted in users in the fields of connectivity, VPN, Printer Support, Mainframes, Citrix, installations, Exchange configuration, Active Directory issues, Passwords in various systems, UNIX connections, SharePoint, Network Drives, Warehouse connections, Office suite, local peripheral setup and application Installation.
Performed hard drive swaps as needed.
Imaged new PC’s and performed data transfer for unrecoverable workstations.

Confidential

Information Technology Specialist

Responsibilities:

Helped Individuals with networking issues, VPN, Windows XP, Vista, 7, and 8, Outlook, Office Suite including 365, PC Break/Fix, Viruses, Spyware, learning and general computing. Built custom machines for Individuals based on personal needs

Confidential

Data Processing Operator and Security Analyst

Responsibilities:

Executed regression testing of the software for the Death Registration System
Processed and categorized incoming registration applications as well as scanned and indexed the Death Registration System, provided user maintenance and security administration.
Performed clerical reporting of the system data for internal processing

Confidential

Business Applications Assistant Tech Lead/Executive Support

Responsibilities:

Trained new Business Applications agents for the Help Desk, and provided back-up support for the manufacturing medical regulatory queues and continued to support the duties of Business Applications Analysts on the Help Desk.
Supported SharePoint, Lotus Notes, Microsoft Office Suite products, about 4700 in-house applications, PeopleSoft HR, SAP, multi-function devices, streaming media, Flash and Java, Symantec corporate anti-virus software, remote access security administration (VPN), Citrix, UNIX, Active Directory, LDAP, Remedy, and printers.
Provided back-up support for the PC LAN queue