SUMMARY:

• Consistently resolves complex issues by innovative thinking, creating new processes, streamlining inefficiencies. Independent operator known for becoming subject matter expert on new technologies fulfilling company needs.

TECHNICAL SKILLS:

HARDWARE: SERVERS/CLIENTS LAPTOPS ROUTERS/SWITCHES UNIX SPARC STATIONS WIRELESS HARDWARE BACKUP HARDWARE DELL//COMPAQ SERVERS HUBS NETWORKING HARDWARE PHONESPERSONAL DATA ASSISTANTSTABLETS

SOFTWARE/PROTOCOLS/APPLICATIONS: SOLARIS TCP/IP MSOFFICE PERL LINUX FTP WORD REMEDY UNIX TELNET EXCEL VANTIVE MSEXCHANGE IPX/SPX POWERPOINT SYGATE NORTON ANTIVIRUS NETBUI ACCESS FRONTPAGE KLARITY LOTUSNOTES EXCEED SMTP WINDOWSOS - ALL TICOMM NXI MAXIMO

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Adviser

Responsibilities:

• Lead for all form development and distribution for a national security XRAY maintenance team.
• Lead for all Field Service Technician application support concerning new electronic forms and devices.
• Systems administrator for Exchange, SharePoint, Office 365, and any Compliance issues.

Confidential

Sr. Technical Adviser

Responsibilities:

• Helped drive a paperless process conversion for a large volume of government required forms resulting in time and money savings.
• Learned Adobe LiveCycle application in order to design, automate, and deploy several required government forms.
• Performed Field Service Technician application support concerning new electronic forms.
• Continuously driving process improvement by seeking process gaps and closing those gaps to aid the bottom line.
• Reacted quickly to short term project requests and worked with managers, supervisors, and field technicians to meet timelines and unexpected deliverables.
• Designed and helped develop Maximo interface that improved and automated asset tracking process.
• Developing/publishing Radiation Leak forms for all Confidential maintained US national airports utilizing Java/Formcalc making the process more efficient.
• Helped clear up a tremendous backlog of required survey forms to meet service level agreements.
• Prolific in improving and designing “how to” documentation to assist the technicians in completing their required tasks.

Confidential

Transportation Security Administration Security Systems Support/Call Center Support

Responsibilities:

• Developed troubleshooting matrix with html interface that improved call handling efficiencies.
• Created Outlook response method for responding automatically to Transportation Security Administration request which helped meet Service level agreement levels.
• Utilized overhead big screen to deploy real time information to the call center increasing response time and general communication.

Confidential

Automation Support/Systems Administrator/Technician

Responsibilities:

• Identified the need and key contributor in creating a knowledge database addressing common problems and provided html process documentation addressing quick and user-friendly fixes reducing overall downtime.
• Played key role in developing the infrastructure of a major manufacturing plant, largest to date, including computer images, server room management, and automation deployment.
• Streamlined common processes and procedures resulting in reducing time spent on job task contributing to the bottom line.
• Single point of contact for Customer Service/resolution and escalation of Information Technology issues within TI.

Confidential

Account Technical Support / Systems Analysis

Responsibilities:

• Provided efficient technical support, modernization design, asset management, and desktop implementation support setup for various companies across the United States, Europe and Asia. Account support included solving problems with scheduling, receiving, warehouse, integration, shipping, installations of hardware, software development, asset tracking, work instruction documentation creation and updating, testing, integration of hardware
• Project Management duties such as scheduling and implementation, and direct customer relationship desktop support/development including covering networking/connectivity issues across several desktop and server platforms such as Windows 3.1,Windows 95,Windows 98,Windows 2000,Windows Millennium, Sun OS, and Solaris 5\6\7\8.

Confidential

Systems Analyst

Responsibilities:

• Performed site survey analysis resulting in successful router installations for Solutia Chemical company in Alvin, Texas, Anniston and Foley, Alabama, Atlanta, Georgia, Augusta, Georgia, Cantonment, Florida, Greenwood, South Carolina, Abbeville, South Carolina, and Houston, Texas.

Confidential

Systems Analyst

Responsibilities:

• Developed the master image of client workstations which included Microsoft Office and proprietary software unique to the Oil Graphing Business. Developed the process by which to distribute the image to several hundred workstations in Houston and Dallas. Provided setup of engineering workstations in the test lab. Acted as lead deployment technician for hundreds of clients resulting in happy clients.

Confidential

System Support/Systems Analyst

Responsibilities:

• Provided valuable systems, network, and application support to nearly 400 personnel during migration of Windows to Windows 98. Managed all migration installations and assisted with desktop support helpdesk development.

Confidential with Dow Jones

UNIX Network Server Support/ Systems Analyst

Responsibilities:

• Assisted in the completion of complex Windows Client and Solaris 5.0 Server Installations in Dallas, New York, Brussels, London, and Hong Kong. Installed and configured hundreds of PC workstations utilized

Confidential

Systems Analyst / Systems Integrator

Responsibilities:

• Confidential onsite installation of 348 Dell Personal Computers with a Windows NT Operating System. Confidential Integration rollout of 1500 IBM Thinkpad series for a Sales Workforce tight deadline.