Desktop Service Engineer Resume Raleigh, NC - Hire IT People

PROFESSIONAL SUMMARY:

An information technology professional seeking a career opportunity within a reputable company, where I may utilize my present skill set and s to add value as and employee and earn opportunities for advancement.

TECHNICAL SKILLS:

SoftwareHardware/ToolsNetwork Engineerings: Microsoft Office Suite/365Netgear, Switches, HubsInformation Technology A+ (2004) Active Directory Laptops, Workstations, AppleSystem Integration Sales forcePrinters, Scanners, VOIPProject Management Remedy Cable Installation Operations Management Platforms/Windows/ApplesMobile ToolsDB/Engines/ORMS In - Progress Certs Unix/LinuxBlackberry JavaCompTIA A+ MS-DosApple DevicesSQL, MySQLSecurity+ Windows 95,98,XP, Vista, 7 & 8Android Ghost, Imaging Network+ IOS-Snow Leopard, LionNortel

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Desktop Service Engineer

Responsibilities:

Worked as desktop service engineer, as IT support for all supported desktops, laptops and peripheral equipment. Performed installations of VOIP for at - work and at-home end users. Performed planned maintenance, moves, add-ons, and changes.

Confidential, Raleigh, NC

IT/Computer Technician

Responsibilities:

Worked as a IT/computer technician, performing duties inclusive of, providing customers with technical support and incident resolutions, related to hardware and software. Provided initial to familiarize the customer with the operation of the system. Maintained a desktop inventory and assisted with asset management. Maintained accurate records for device changes,.
Provided installation, diagnosis, repairs and maintenance of all components; troubleshooting and identifying network hardware and software problems. Repaired and configured computers, network desktops, laptops, printers, scanners, and related hardware.

Confidential, Raleigh, NC

Computer Installation Technician

Responsibilities:

Worked as a computer installation technician performing functions, inclusive of migrations, ghost client and servers, and technical writing. Primarily responsible for all installation of computer equipment and the configurations of laptops and desktops.

Confidential, Raleigh, NC

Tier 1 EPA EZ-Tech

Responsibilities:

Worked as a technician, serving as the single point of contact for phone calls and emails from National Government accounts regarding IT issues and queries. Worked as both the 1st and the 2nd line of support/troubleshooting
IT related problems, from in - house software to hardware, including PCs, printers, and laptops. Maintained a high degree of customer service for all support queries, adhering to all service management principles. Provided stats for weekly service desk reports on call trends. Arranged external technical support, when issues could not be resolved.

Confidential, Raleigh, NC

Advisor

Responsibilities:

Worked as an advisor with Apple, troubleshooting all issues with several equipment and services, inclusive of IMac, Macbook (Pro), Mac Book Air and Mac Mini. Maintained a working knowledge of OS X operating systems. Maintained a working knowledge of OS - X operating systems. Provided winning customer service and help desk support.

Confidential, Charlotte, NC

Technical Representative

Responsibilities:

Worked as the technical representative for a digital company, primarily responsible for installing digital equipment, voice recordings/PC, and SQL configurations. Established network, by evaluating network performance issues, including availability, utilization, throughout latency; planning and execution. Provided help desk support via onsite and remote troubleshooting.

Confidential, Charlotte, NC

Technical Support

Responsibilities:

Worked as the IT/technical support performing duties inclusive of establishing network specs, by conferring with users. Analyzing workflow, access, information, and security requirements.
Designing ROM administration, including interface configuration and routing protocols. Worked within the DSX platform and with Apple products. Secured networks by developing network access, monitoring, control, and evaluation. Maintained all proper documentation. Upgraded networks by conferring with vendors, developing, testing, evaluating, and installing enhancements.

Confidential, Charlotte, NC

Technical Support

Responsibilities:

Worked as technical support for a company, providing hardware support for parts replacement and software configurations. Repaired and upgraded operating systems. Provided
WAN/LAN support to customers. Maintained database, ghost migration, deployment, and operating system configuration. Updated job knowledge by participating in al opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

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Desktop Service Engineer Resume

Raleigh, NC

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