Desktop Support Resume Cincinnati, OHIO - Hire IT People

SUMMARY:

Highly proficient in troubleshooting hardware and software, seeking to contribute and acquired skills within a Tier one Technical Support and/or a Desk Side Support role, or Entry level Network Admin role. Work well independently, or in a group setting.
In - depth knowledge and understanding of numerous software packages and operating systems. Broad knowledge in PC hardware and software, Networking devices, and Audio and Video equipments. Excellent communication and customer services, good work ethics, eager to learn new technology.

TECHNICAL SKILLS:

Technology and Tools: Ticketing system, Resetting passwords using tools and working with Active Directory, Other Applications and cliental applications troubleshooting and fix. PC Hardware/Software - Assembly, Install, Trouble shoot/Repair, & Maintenance. Malware, Virus Removal and OS Upgrade and Migration. Windows XP, Vista, 7, Linux (Ubuntu, Redhat), Virtual Machine (VMWare, VirtualPC), Fax, Printers, etc. Volunteered/worked at a PC build and repair shop for 4 months. Basic Knowledge, Configuration, Trouble shoot: EIGRP, RIP, OSPF, VLAN, ACL, etc. Routers and Switches command lines, Subnetting.. (GNS3, Packet Tracer, Real Switches) Network Cables, Coaxial Cables (Cat 3/5/5a/6, RG 8/58/etc.) connector Crimping, Cable Tester, Patch Panel and Punching tool, Wireless Router. HTML, CSS, Photoshop, Flash, XML, PHP, MySQL, MICROSOFT OFFICE LANGUAGES: English, Korean, Burmese, and Tagalog (understands).

WORK EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Troubleshoot through phone, using ticketing system, verify and reset passwords, Citrix, Mainframe, VPN calls, resolve through phone or remote in tools, escalate to appropriate team as needed; work independently, as well as in a team.

Confidential, Cincinnati, OHIO

Associate/Garden

Responsibilities:

Customer assistance with inside and outside product in the garden department

Confidential, Cincinnati, OHIO

Reset Team Member (NonExempt)

Responsibilities:

Relocated and changed products location and applied Customer first atmosphere at work place.

Confidential, CINCINNATI, OHIO

Server/Crew Member

Responsibilities:

Explaining the menu, getting the order, putting them into the computer system, and making sure the customers enjoy their meals and are taken care of. Work with managers and co-workers in resolving different kind of situations.

We provide IT Staff Augmentation Services!

Desktop Support Resume

Cincinnati, OhiO

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