PROFESSIONAL SUMMARY:

• Over ten years experience as an IT Contractor / Consultant working in fast paced, high volume data center environments supporting multiple platforms such as; Novell Servers, Microsoft Windows 2003, 2008 R2, 2012 R2, and 2016 Enterprise Datacenter Servers¸ UNIX (AIX and DG/UX) Systems, and Linux (VMware - ESX Server) systems. I have experienced designing, installing, migrating, configuring, supporting, and troubleshooting all Microsoft Servers and the applications that runs on it, including .Net and Web
• Applications. Also supported multiple users in large computer centers like Confidential, Cargill, Century Link, and United Health using change control management systems like Tivoli, BMC Remedy, and ServiceNow.

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

D esktop Refresh Analysis

Responsibilities:

• Migrate all laptop and desktop computers in the corporation to Windows 10. Tasks include replace or re - image new or existing computer operating systems to Windows 10 using SCCM, pushing out all required software using Software Center. Backing up and restoring their entire desktop using DRUVA. Setup also included Office 365 using Cloud
• Infrastructure AWS - Amazon Web Services. Also setup and supported MacAfee Encryption on all desktops. Setup and supported Remote Desktop - RDP to all systems that required it. Assist with supporting the entire network and any problems that came from the migration.

Confidential, Chanhassen, MN

Network Operations Center Analyst

Responsibilities:

• Monitor, troubleshoot, and repair all IT problems including Cisco Phones (Voice/IP) in the Network Operation Center. Monitor all System Applications, all Microsoft and Linux Servers including 2008 Domain Servers, DNS Servers, Exchange Servers, SQL, Oracle, IBM Informix, MySQL, HP Non - Stop (Tandem) Servers, and Stratus Servers. Monitor, support, and repair all Network (Cisco Routers, Switches, and Firewalls) equipment
• WAN connections using SolarWinds. Used SkyBot to manage batch jobs and OpsView to managed and monitor Cloud Infrastructure applications like O365. Resolve issues or escalate for resolution. Used JIRA for error reporting and problem tracking. Image new Windows 7, Windows 10 desktops, laptops and tablets using SCCM.

Confidential, Bloomington, MN

PC Technician

Responsibilities:

• One week assignment to rollout new Computer Center. Setup, install, configure, stage, and deploy new Windows 10, Microsoft Surface Pro, WYSE Thin Client, new Cisco IP Video Phones 8800, patching network cables, and setting up new LAN switches as needed.

Confidential, Minneapolis, MN

Tech Support / Network Administrator

Responsibilities:

• Design, setup, and support internal offices LAN and Wi-Fi network. Purchases computers, peripherals and other related equipment, set up copiers and printers, on an as needed basis.
• Troubleshooting, repair, and configuration of Wi-Fi issues between several building.
• During down time (between assignments), I study (my home lab) and evaluate new Windows products. Currently evaluating Windows Server 2016 Datacenter, setup a 2016 Forrest and Domain. Also setup a Microsoft Exchange Server 2016, Microsoft System Center Configuration Manager (SCCM) server, using Microsoft Internet Information Server 10, and PowerShell 5.x.
• Currently studying Microsoft Azure Cloud Services for .

Confidential, Apple Valley, MN

System QA Tester

Responsibilities:

• Perform QA testing on different desktops and tablets platforms per instructions. Platforms tested and supported were Windows 7, Windows 8.1, Windows 10 Enterprise and Professional, Windows Server 2008 (nCompX), Citrix, Macintosh 10.x, Chromebook (Google), and iOS (Apple iPad) versions 8, 9 and 10.
• Promoted to JIRA writer in the QA environment.

Confidential, Kansan City, MO

Responsibilities:

• Had to support my aging mother of 93 years old and brother of 60 years old. Both seriously ill and mother suffered from Alzheimer’s and dementia.

Confidential, Plymouth, MN

Windows Server Engineer

Responsibilities:

• Supported Large Enterprise Windows environment, over 25,000 Microsoft Servers, which included Windows Server 2003, 2008, and 2012 R2.
• Also supported very large VMware environment using VMotion. Supported ESX 5.x and 4.x hosts, which included upgrades, break/fix, configurations.
• Worked Incident tickets off the UGH IT Service Management System (HPSM) which included break/fix of all Microsoft Server Applications including Web Applications using .NET, Service Requests, Backups, Restores, Disk Capacity Monitoring of all server storages, SANs, and NAS Storage Arrays.
• Used and supported SharePoint Servers.

Confidential, Roseville, MN

Lab System Engineer

Responsibilities:

• Setup and supported Windows 2003, 2008, 2012, and 2012 R2 Server environment. Also setup and supported Windows 7 Enterprise and Windows 8 desktops. Systems setup also included installing new Windows 2012 Domains, Forests, and Domain Controllers.
• Supported Windows 2008 R2 DNS and DHCP Server environment.
• Supported Windows 2008 R2 Hyper - V. Setup and supported Hyper-V virtual machines.
• Also setup, supported and upgraded ESX Systems. Systems supported included ESX 3.x, ESXi 4.x, ESXi 5.0 and 5.1, and new beta ESXi 5.5.
• Also setup and supported VCenter Servers environment.
• Setup and supported Veritas Clusters and Microsoft Clusters.
• Hardware supported included new Dell T-420, T-410, and new HP Generation 8 Servers, HP and Dell Blade Servers.

Confidential, Plymouth, MN

Windows Server Engineer

Responsibilities:

• Provide ‘Cradle to Grave’ support of all UHG Windows-based servers Build and Provisioning, Virtualization, Optimization, Automation and Standardization, including Retirement and Decommissioning.
• MS Server Enterprise environment consisted of over 18,000 servers which included Windows 20 bit, 2008 R1 and R2 (x64 bit) Servers, very large VMWare environment using ESX 4.0.
• Support and updated ESX VMware 4.0 environment which included ESX Host patching, installing and updating VM Servers using VSphere, VMotion and VCenter Console 5.0.
• Microsoft Servers supported consisted of Exchange Servers 2003/2008, MSCluster Services, SQL Servers, Windows 2008 Domain Controllers, and Windows Citrix Servers.
• Duties included patching, software (application) installations, all upgrades, repair and fix.
• Utilities used were HPSA - HP Server Automation, VMotion, VSphere, and Virtual Center (VCenter) Console to manage environment.

Confidential, Edina, MN

Desktop Support

Responsibilities:

• Upgrade Manpower Branch Offices desktops from Windows XP to Windows 7.
• Migrated all user data to Windows 7 which included Outlook 2007 to Outlook 2010
• Setup and installed Microsoft Office Professional 2010.

Confidential, Plymouth, MN

Lead Tech Administrator

Responsibilities:

• Support Schwan’s Hand Held Computers (HHC’s) and IT equipment using Remote Technology including GPS Satellite and Wireless communications setup and support.

Confidential, MN

Windows Server Administrator

Responsibilities:

• Duties included performing server builds using Altiris Enterprise Server, reconfigurations, upgrading, backup and restores using CommVault, and troubleshooting server network.
• Supported Citrix and VMware doing installs and upgrades.
• Supported servers were Dell standalone and blades
• Worked on Disaster Recovery Project which entailed designing, managing and preparing the Wintel Server environment for this purpose.

Confidential, Denver, CO.

Windows Management Specialist

Responsibilities:

• Worked account from home.
• Supported Windows 2003/2000 Enterprise Server large Active Directory environment.
• Supported and maintained Microsoft IIS Servers which included managing all Web Applications including .NET Applications.
• Duties included all levels of support, install/de-installs, reconfigurations, troubleshooting, upgrades, and supporting the QWEST multi-users environments.

Confidential, Plymouth, MN

Contractor - Server Administrator

Responsibilities:

• Provided Level 3 system support for the development of all Server System software including Microsoft Windows 2003 Enterprise Edition.
• Responsible for setting up and creating Software Packages for Citrix Terminal Server, IIS Server Applications using Windows Scripting (WinBatch) or VBScript to install these applications into Carlson Active Directory environment.
• Systems support included VMWare, Microsoft Clustering, Storage Tech SAN Disks, DNS Server, WINS Server, Active Directory, Cisco Networks Switches and VLAN’s, Remote Access setup and support.