Tire and Lube Express Service Writer Resume Mount Sterling, KY - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential, Mount Sterling, KY

Tire and Lube Express Service Writer

Responsibilities:

Greeted customers and created work orders per their request for oil changes and tire purchases. Ordered tires for customers and assisted customers with their inquiries and questions about products and services.

Confidential, Cincinnati, OH

Windows 7 Upgrade Team member

Responsibilities:

Upgraded desktops and laptops to the Windows 7 platform. Imaged and replaced hard drives as needed to get the site up to Windows 7 before the XP end of support time frame. Installed software and troubleshooting installed software to user satisfaction.

Confidential, Richmond, VA

Deployment Specialist

Responsibilities:

Upgrading the computers at Dominion from Windows XP to Windows 7. Imaged new computers (desktops and laptops) with Dominion’s Windows 7 image and installed applications as needed per the specific user. Verified all was working correctly before removing old computers for disposal. Used SCCM for image and application installs.

Confidential, Akron, OH

Desktop Support Analyst

Responsibilities:

Used troubleshooting skills to work on issues related with hardware and software on computers for the company. Worked with the server team with issues related to servers as in hardware failure and network connectivity. Worked on laptops and desktops on the upgrade project to replace all computers with new hardware and upgrade from Windows XP to Windows 7. Supported the call center in Fairmont on the upgrade and days after to insure the upgrades went smoothly. Assisted users with issues dealing with Lotus Notes, Microsoft Office and with Video Conferencing at the different sites.

Confidential, Palo Alto, CA

Telecom and Desktop Support Technician

Responsibilities:

Supported users with issues dealing with desktops and laptops. Hardware failure and issues with software i.e. Microsoft Office, Access databases, blackberry PDAs. Replaced hardware when drives failed and imaged new computers using Microsoft SMS. Transferred to Fairmont as a Telecom/Network tech. Set up and installed phones in a
PBX environment and created and deleted phones in a Cisco VOIP environment. Cabled and racked servers in a data center environment and worked with the server team to verify that all was working as it should. Installed network switches and ran the configuration files on switches that were not configured in new set ups and did repair work on switches that were malfunctioning.

Confidential, Plano, TX

Help Desk and Desktop Support Technician

Responsibilities:

Answered calls from a variety of clients on many different issues. Promoted to team lead and trained and answered questions as they arose to assist the team in overall performance and coached the team on many subjects. Interacted with the clients and support personnel onsite and offsite to resolved complicated issues and relayed to the client on information provided.
Worked with executives and end users to resolve issues with hardware and software. Was primary contact for the Panasonic Tough Books that the client used and worked with the vendor to have hardware repaired and on an issue to have the touch screens replaced after they started malfunctioning.