It Support/ It Customer Service Resume
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Boston, MA
SUMMARY:
- Detail - focused and result oriented extensive knowledge in troubleshooting IT related issues. I have 4 years’ experience of hands on, deployment and troubleshooting in IT support. I’m Dedicated, organized and a team player with strong written, communication and capable of identifying potential problems and providing recommendations for resolution.
SKILL:
- Tier 1 Troubleshooting
- Service now
- Computer System Repair
- Data backup
- Active Directory (Basics)
- Excel
- Office 365
PROFESSIONAL EXPERIENCE:
Confidential
IT Support/ IT customer service
Responsibilities:
- Responsible to respond to ticket issues that clients are having.
- Reset password when clients can’ t login in their outlook account
- Worked with Active Directory for user and group policy
- Remotely resolved printers that are queued by going into the printers and scanners
- Cleared websites history emails, clearing Cache and cookies when computers are running slow.
Confidential
IT Support/ Customer Service
Responsibilities:
- Troubleshooted and resolved computer hardware and software issues
- Image computer data files, programs to another PC
- Changed bad components in computers
- Rebuild computer hardware, taking components out and putting new ones
Confidential
IT Support
Responsibilities:
- Install, maintain, and monitor latest point-of-sale
- Removing the temp files that’s not needed as I go in the Cache app, to clear up the files.
- Experience in Active Directory to enabled and disabled the orders that the clients’ orders.
- Responsible to back up the entire computer by storing it to an external hard drive for
Confidential
IT customer service
Responsibilities:
- Finding the serial numbers to troubleshoot to modems and cable boxes
- Solve problems and error and ensure customer satisfaction
Confidential, Boston, MA
IT Support
Responsibilities:
- Computer repair, to change components in computers
- Install and configured laptops and desktops, and reimaging files.Deleting cookies and cache from the websiteRelease and renew IP addresses
- Responsible to clear Temp files, cache and cookies from the computer PC’s
- Monitored and responded to email request for technical support
- Troubleshooted Computers to resolve the issue, and changing bad components
Confidential, Sommerville MA
IT lab tech
Responsibilities:
- Created clones for Intravenous Devices to customize infusion of contents for transferring.
- Configuring its files for units and modules.
- Finding Serial numbers for Hardware
- Installed windows 7 and Office 4 for computers to be Deployed
Confidential, Cambridge, MA
IT Customer Service
Responsibilities:
- Configured Pc Devices to Network for new employees as part of onboarding processchanged hardware components on desktops and laptops to resolve issues
- Changed cartridges in Xerox printers that has low ink, fixing printer when queue
- Perform daily/weekly preventative maintenance checking and cleaning of workstations, printers and Network equipment’s.
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