IT Analyst Resume

PROFESSIONAL SUMMARY:

Dynamic, multilingual and results - focused Business and Information Technology professional with a Bachelor’s Degree (honors) in Electronics Engineering and compelling mix of Desktop Support, business development, experience as well as global supply chain services and support.
Eager to contribute deep understanding of IT administration, infrastructure troubleshooting, risk mitigation and software configuration oversight toward optimizing the goals of a world-class organization in an information technology support role.
Demonstrated skills in creating customized Global Supply Chain Management software for use in the garment manufacturing, logistics sectors.
Ability to assess Windows infrastructure issues, support end-user optimization and functionality requirements, troubleshoot/resolve system issues and work as a key team member to support a robust and reliable IT infrastructure.
Continue to learn and self-study on a daily bases.

TECHNICAL SKILLS:

Technology and Tools: CNC programming & repair Microsoft Certified Windows 7 Configuration Software Quality Assurance (QA) Web development & testing Drupal development Computer and Network Support, AD, DNS, DHCP, LAN, WAN, WI - FI, VMware, ESX, EMC San, Firewall, Cisco routers, switches, OSX, VPN, Waterfall Component-level electronic design PCB Design Technologies STP, MPLS, Ethernet, IP Monitoring solutions HTML, JavaScript, JQuery, JSON, AJAX Desktop Support (3-4 level) High level of proficiency with computer Desk PowerShell Network Security, Fortinet Firewall Business Customer Support Remote Support TeamViewer Microsoft Office 97, 2000, 2003, 2007, 365 exchange, Office for Mac2011, 2008, support Cloud services, OSPF, EIGRP Voice/Video Over IP Low-voltage DC power design knowledge PC, MAC, Blackberry, Android & Apple phones hardware knowledge & brake fix SQL Server, Web Server, HTML5, MySQL, Git LAMP stack, Apache, Linux (Ubuntu), PHP CMS Experience (Drupal, Word Press) Responsive, mobile friendly WEB design LAN/WAN/Wireless technologies CAD/CAM-based design Hardware System Board Test / Repairs Global Supply Chain Management Poised/Professional under High Pressure Windows 2003/2008 server support Remedy, Vulcan Ticketing Systems Service Level Agreements VMWare Deployment & Support PC & Mac Beak fix, upgrade experience Windows 2000/2003/Vista/Windows 7 /8 MS Office Suite OSX LAN/WAN Configuration Component Level Computer Repairs Software Testing Active Directory IT Staff

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

Enterprise network and systems support, server 2012, Software deployment via Landesk, Made2Manage, Windows 10 support and imaging, deployment, server support, SAS support, load balancing, ticketing systems Zendesk support, office365 deployment, PC hardware/software support, data back-up, disaster recovery management, custom add on development, Auto CAD, Inventor support, active directory support, add on implementation, 3D scanning and reverse engineer software support, documentation creating. PBX support, Printer Support.

Confidential

Network Support Engineer

Responsibilities:

WAN/LAN Monitoring and Management, WAN Acceleration, Carrier based SIP Services and Application Performance Management. Managed network Infrastructure services. Remote IT and network Support.
Cisco routers and switches support, troubleshooting, upgrades.

Confidential

Lead Technician

Responsibilities:

Mac & PC laptop, desktop repair, diagnostics, troubleshooting, upgrades, consultancy. Remote Support Watchmen Software agent implementation. Business Customer support. Hands on MAC & PC breake- fix & troubleshooting. Provided Microsoft Office 365 migrations, install, troubleshooting, re-selling, customer consultancy, . Microsoft Office MAC2011 support and implementation.

Confidential

Desktop Support Analyst

Responsibilities:

Provided Desktop IT Support (Tier 3-4) for company’s business clients including Windows, PC, Android, Apple OSX, Blackberry devices and client network support. Acquired MCTS . Ticketing system implementation. Microsoft Operations Manager 2005 implementation. Drupal CMS development. SQL database support, PHP, SCC. Supported Barclays bank network. Microsoft Office 365 migrations & Support.

Confidential

IT Analyst

Responsibilities:

Performed IT networks support and systems troubleshooting.
Breake-fix Mac & PC. Upgrades, consultancy.
Recruited and trained top tier talent and supervised all scheduling and performance evaluations.
Created VOIP infrastructure, between remote customers

Confidential

IT Manager

Responsibilities:

Managed and implemented IT solutions for business customers, Microsoft office support. Secured client networks, implementing ticketing systems. Custom PC building and upgrades.

Confidential

Electronics Engineer

Responsibilities:

Supported & repaired complex CNC machinery, robotic hardware and software.

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