Technical Support Resume Allen, TX - Hire IT People

SUMMARY:

Desktop/Laptop Support and maintain in house computer systems, desktops and laptops. This includes installing diagnosing, repairing, maintaining, and upgrading all hardware (motherboards, processors, HD, RAM, CD/DVD drivers, power supplies) and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely fashion and provide end users support, and assistance where required.
Thorough knowledge of PC/laptops hardware, strong familiarity with Microsoft Windows XP, Windows Vista and Windows 7/8/10 in a network environment, basic understanding of networks and network technology, wireless infrastructure, familiarity with Microsoft Active Directory.
IT professional with 4 years of experience. Great outgoing personality, energetic and friendly. Great ability to work in a high stress work environment. Very quick to respond and resolve work related issues. Strong verbal communication. Fast learner. Cooperative team player.

WORK EXPERIENCE:

Confidential - Allen, TX

Technical Support

Responsibilities:

Provide technical support and network troubleshooting for Confidential 's customers via phone and email.
Create, update, and resolve all issues within their ticketing system using CRM.
Communicate effectively with sales representatives.
Experience with TeamViewer, RDP, SQL Server, Windows Powershell, IIS and Web Administration, Access Point troubleshooting.
Sound experience working with law enforcement personnel. Proactively stay up to date with all the latest technology. Including proprietary software and hardware: ELX/Evidence Library, DV1 Systems (DVD), Vista Wifi Body Camera, 4RE In Car Video System (Wireless/USB) Well informed on body cameras, in car video, and evidence management.

Service Desk Technician, Help Desk

Confidential - Frisco, TX

Responsibilities:

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools on company supported computer applications and platforms.
Document problems and conversations to create a log that can be d by other technicians and for purposes.
Aptitude for oral and written communication skills, learning skills, problem analysis, problem solving, adaptability, team interaction, planning and organizing, attention to detail, stress tolerance.

Project Coordinator

Confidential- Dallas, TX

Responsibilities:

Gathering all project information Schedules, Data requests, Assignments, Tasks, and Project meetings.
Working with Project Manager, assist in developing a comprehensive workflow process for project.
Monitor and modify project schedule as assigned.
Maintain document control, database management, track project activities and team communication.
Persuasive, encouraging, and motivating.
Skills to elicit cooperation from a wide variety of sources, including many departments within the business and IT.
Strong written and oral communication skills.
Adept at conducting research into project related issues and products.

Access Control Analyst

Confidential - Plano, TX

Responsibilities:

Create, modify, and remove user access to the following: Active Directory, Microsoft Exchange, McKesson Paragon, McKesson (Horizon) Confidential t Folder
Execute audit procedures for the company's applications to verify that application access is accurate and remove access if no longer required. Create/update procedures to ensure accuracy of access control creation and maintenance processes.