Desktop Regional Manager Resume Schaumburg, IL - Hire IT People

SUMMARY:

Customer focused manager with over 30 years of experience in Information Technology.
Strengths in leading, coaching, mentoring, and training employees to accomplish bottom - line results

AREAS OF EXPERTISE:

WORK EXPERIENCE:

Confidential

Client Delivery Manager

Responsibilities:

Performed a key role in the Confidential to CSC IT outsourcing engagement as transition manager of Confidential staff and services maintaining support levels, retaining staff and with minimal business impact.
Managed global operations team providing Hosting Support for Cloud, VMware, Server, Storage, Backups and Data Center.
Security threat response, detection, containment, remediation and prevention.
ITIL Process Management areas of responsibility
Service Design (Service Catalogue, Service Level, Availability and Capacity Management)
Service Transition ( Change Management)
Service Operations (Event, Incident Request and Problem Management)
Managed procurement of hardware, software and vendor services.
Improved staff retention by developing staffing plan and through clear and open communications.
Produce and review monthly performance reports with the client and Account Mgt.
Responsible for departmental budget and forecasting.
Develop and present annual recommends for infrastructure refresh to maintain hardware and software vendor supported environment.

Confidential, Schaumburg, IL

Manager Global Software Distribution

Responsibilities:

Responsible for managing Global Enterprise Desktop Management team supporting over 70,000 clients. The team consisted of package development, infrastructure support, SMS architecture, client image and hardware standards.
Achieved client standard operating environment by implementing hardware standards, software standards and leveraging software distribution service to maintain client devices.
Formed a perpetual software distribution operation to constantly update and maintain client computers to the most current version of vendor software.
Realized in excess of $6 million in cost avoidance as a result of unattended software deployment efforts in 2002.
Formed a global team partnering with Information Security to align deployment priorities to maintain workstation security compliance.

Confidential

Desktop Regional Manager

Responsibilities:

Responsible for Helpdesk, Desktop, LAN, File & Print supporting Confidential business units.
Delivered zero based budget of $7 Million with 21 Mot staff and 30 contractors.
Established global Help Desk model and drive Help Desk consolidations. Results produced 57 sites supported by one Help Desk in EMEA, three Help Desks supporting Asia, and 107 sites supported by one Help Desk in North America.
Implemented electronic messaging standard based on Microsoft Outlook resulting in company saving over $250,000 the first year in maintenance, license and support fees.
Completed a desktop RFP to standardize on end user hardware leveraging all Confidential business unit purchasing power to reduce global costs by millions annually.
Created Confidential ’s first Windows standard image for desktop and laptops saving hours for each install.

Confidential

IT Manager

Responsibilities:

Responsible for Helpdesk and Desktop support, WAN and LAN, Windows File & Print and Email support.
Implemented a national helpdesk to support Confidential Corporate end-user IT needs.
Designed and implemented installation of Confidential ’s first global trouble tracking system.
Established cost recovery model for all IT services with rate based services to achieve zero based budgets.
Developed and implemented Windows NT architecture single domain model, including the migration of Novell server environment to Windows NT and the migration of entire supported desktop environment from Windows 3.12 to Windows NT
Implemented Microsoft SMS to remotely deploy software updates to all corporate desktops resulting in reduction of 30% of deskside visits and improved software installation cycle time to eight hours.

Confidential

Network Engineer

Responsibilities:

Responsible for corporate WAN and LAN technical support.
Engineered, implemented and maintained Confidential ’s internet firewall and WAN infrastructure based on Cisco hardware. maintained Confidential Schaumburg Campus LAN backbone, and achieved zero unplanned downtime.
Successfully planned and supported the move of Confidential ’s Midwest Area Computer Center between building working closely with IT teams, facilities and vendors.