SUMMARY:

• Confidential - Confidential is a Professional System Support Analyst that currently provides software support for Health Care medical records. She brings 20 years of operational and technical experience in software system engineering and configuration management including software development, execution of business applications, change management, user acceptance testing, and verification of the product.
• She brings demonstrated business and technical expertise in applying the techniques of business process reengineering and total quality management to improve the customer business.

TECHNICAL SKILLS:

Technical: Confidential AS/400 C Shell Java, Oracle Confidential AIX Visual Basic HTML Microsoft Windows 2003, 2007 Windows 2010 Windows 7 Professional Microsoft Access, Excel, Exchange IE 8, 9, 11, 12 PowerPoint Proxy Server SQL - Server, MySql, Sql Server 20072012, TOAD, Oracle 11g Lotus Notes, etc .. Consulting: Production Application Monitoring Cause and Effect Requirements Analysis Requirements Development Requirements Gathering Requirements Integration and Verification Change Management Structured Business Processes

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

Production Support Analyst

Responsibilities:

• Confidential functions as the primary support resource in the production support organization for one or more Health Care Applications. She is responsible for the performance, reliability, and optimization of specified key production Health Care systems and processes. The PS Team functions as the key contact for the organization on all production issues associated with the assigned system and processes.
• Confidential performs data analysis on root cause factors that prevent production systems and processes from being highly reliable, accurate and efficient. Her primary focus is on the development and implementation of initiatives that eliminate dependence on manual operations and effectively integrate systems and applications with enterprise monitoring tools. She is responsible for the development and perpetual maintenance of formal documentation of their assigned systems and processes as well as capacity planning, identifying patching requirements, configuration management and regular formal reporting on performance. Confidential daily activities include but not limited to troubleshooting invoice requests for Health Care Medical records using Toad/Oracle/MySql and reassuring the requests processes through the system.
• Sometimes during her research there is discovered defects from patch hot fixes and deployments therefore, she works with QA/Development on scripts/code changes and deployments to Production systems. Also, she performs customer user testing to replicate identified issues discovered with the Health Care Application systems.

Confidential, Duluth, Georgia

Professional Services Consultant III

Responsibilities:

• Confidential performs software support for Advanced Marketing Solutions for Retail Businesses. She assists Retail Businesses with troubleshooting software application issues by performing system administrative duties such as setup and configuration for MSSQL database and Copient software configuration on Linux servers.
• The Advanced Marketing Solutions Software is custom according to each Retail Business environment and as a support consultant Confidential works with the Engineering team to perform debug and User Acceptance Testing using tools like PL SQL, MSSQL, Java View Source, researching log files within Linux servers and testing communications between Windows and Linux servers . She creates documentation for a knowledge base tool to assist consumers with triaging and resolving issues within Test and Production environments. She supports software environments for Operating Systems on Windows and UNIX/LINUX servers.
• She implements and test source code production releases prior to submitting new revisions to the consumers. Confidential creates Service Change Requests Tickets to keep track of the requested updates required by the consumer. Also, Confidential delegates to other support groups the required requests for enhancements to the applications. She communicates directly with the Retail Business consumer to resolve problems.

Confidential, Alpharetta, Georgia

System Support Engineer

Responsibilities:

• Confidential was a System Support Engineer that provided software support for various production support applications that supported the integrity of rmation of consumers such as Background and Credit checks. The information supported was considered highly sensitive personally identifiable information (SPII).
• She performed system enhancements, data management, technical and system administrative support helping to improve customer satisfaction and maintained a consistent office environment to streamline expenses. Also, she triaged application issues by performing system administrative duties such as running sql queries using tools like PL SQL, MSSQL, PL SQL Developer and SQL Navigator. She created scripts and performed deployments to oracle databases and JBOSS JAVA, c+ and c++ code. She monitored the application servers that were majority deployed on UNIX and LINUX servers. She implemented production releases during maintenance and performed UAT’s to test the production source code.
• Confidential created Service Request Tickets to keep track of the requested changes required by the consumer. She delegated to other support groups the required requests for enhancements to the applications. Ms Confidential communicated directly with the consumer to resolve problems and she played a mediator to outsourcing production support groups.

Confidential, Doraville, Georgia

System Engineer

Responsibilities:

• She performed software configuration changes/upgrades on the application servers by following the Change Management process. She performed application code changes using C code (Unix C Shell) on Confidential RISC6000 servers, or Java code for web based applications. PL/SQL (Scripts) (Enterprise Management) and created required ISO documentation for (MOPS) Manual Operating Procedures, (ADRP’S) Annual Disaster Recovery Plans, (POF’s) Point of Failures, and system documentation such as troubleshooting, health checks and user manuals.
• She worked with several application monitoring tools such as BMC Patrol, Site Scope and OVO. She setup thresholds to automatically page for system alarms, CPU system utilization, application processes and event responses.
• She performed hardware support for plant floor devices
• Performed as a System Administrator to restore data, backup metrics, setup print queues, implement database changes/upgrades and delivered real time and archived reports She worked with Problem and Change Management tools such as RTOPS’s, (ECM) Enterprise Change Management, (RCA) Root Cause Analysis, and Remedy. The tools were used to process system changes due to application malfunctions or system outages.
• Performed Anti-virus patching and used Norton, McAfee & Microsoft Windows Update
• Gathers System requirements and interfaced with the customer on business items.

Confidential, Dayton, Ohio

Information Analyst

Responsibilities:

• Performed software configuration changes to interface with API equipment
• Coordinated API plant schedules and equipment moves to and from each API site
• Interviewed and trained users to operate API PC hardware and software for service centers
• Collected and stored data to upload to SAP for each API site.

Confidential, Kettering, Ohio

Information Analyst

Responsibilities:

• Confidential was a Project Information Analyst for Contingency Planning for Y2K Readiness. She developed a Front Page Web for Y2k documentation, coordinated events for Y2k readiness for infrastructure, common, and local systems, and maintained and created access tool database to store unique queries and reports (production data for plant floor applications) to deliver to the customer

Confidential, Dayton, Ohio

Project Business Associate

Responsibilities:

• Coordinated and provided technical support for pc/workstation moves, software/hardware supplies, pc upgrades, software installations
• Provided technical assistance for LAN ID’s, Internet ID’s access to various applications and servers

Confidential, Fairborn, Ohio

Data Management Specialist

Responsibilities:

• Provided technical support for an Automated Data Tracking System
• Created and updated CDRL documents for the Air Force Military
• Tracked software changes and assisted with implementation of deliverables for military contracts
• Performed Depot Maintenance Operations provided reports on status of deliverables, established data base files for delivery orders, and assigned control numbers for incoming deliverable for contractual responses
• Conducted end-user computer based

Confidential, Dayton, Ohio

Marketing Support Representative

Responsibilities:

• Promoted promotion of events and software sales
• Handled customer service calls for hardware and software recommendations and data entry
• Assisted with course objectives dealing with execution of business applications
• Processed SQL queries that tested the integrity and accuracy of databases
• Created databases to store records and quotes for government packaging materials
• Performed accounts receivable and accounts payable for purchase reqs
• Performed requirements for SOW’s (Statement of Work for government packaging materials