OBJECTIVE:

• I am looking for a position that will allow me to utilize my knowledge and skills to contribute to the success of the business, while at the same time providing a challenging opportunity for me to grow, learn, and further advance in the technical field.

SUMMARY:

• I am a talented and energetic individual with over 20 years of hands on professional and experience in information technology working in a variety of environments. This includes large corporation, small business, and university settings, as well as an array of industries, such as Banking, Financial, Utilities, Healthcare, and IT Managed Services. I have a wide range of technical knowledge with advanced expertise in Windows OS (Desktop/Server), Systems Management, Virtualization, Security and Patch Management, Endpoint Security, and other current technology.
• Technical - Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Uses Scripting tools for the creation of packages for multi-account distribution. Certified in the use of systems management tools including MS System Center, Marimba, and Landesk for managing an enterprise environment. Always strives to keep up with current/standard technology, cutting-edge, and sometimes even bleeding-edge technology, whenever possible
• Management - Directed Teams in various projects primarily in the implementation of Desktop technology in the Enterprise. As the Desktop Support Supervisor and Lead Analyst of the Advanced Support Group, I’ve also done Orientation and of New Employees, as well as oversaw the activities of my group and communicated with upper management.
• Oral and Written Communications - 6+ Years of teaching experience. Trainer for new employees of department. Documentation of Standard Operating Procedures. Documentation of problems/solutions for internal knowledge base. Oral Presentations/Demonstrations for Staff, Employees, and Peers. Presentation of Monthly Security Updates to 150+ Accounts Worldwide. Capable of interacting with multiple levels of personnel within the organization and externally effective verbal and written communication skills, which helps to triage or manage projects.
• Problem Solving - Strengths in Abstract Reasoning and Logical Thinking. Excelled in studies related to the sciences. Excellent Troubleshooting skills, determining root cause of problems and creating solutions with high savings potential.
• Project Management - Coordinated Projects such as Windows OS deployments/migrations, database client upgrades, Server Migrations, SMS/SCCM Server Upgrades, infrastructure upgrades (Marimba, Landesk, SCCM) into multiple environments, new technology implementation/integration.
• Team Player - I work well as a member of a team. The exchange of information and support for one another enables the entire team to excel. I can also work independently, as needed. I’ve worked well with Team members in other countries, overcoming multi-lingual and multi-cultural diversities. Willing and able to triage as necessary.
• Goal and Results Oriented - Pride in work, motivated by recognition, critical of one's own performance, always striving to exceed expectations, proactive, self-motivated
• Multi-tasking - Exhibits organizational skills to work in a multi-task, fast-paced environment with minimal supervision. Well known for thoroughness and excellent attention to detail and follow-through. Capable of juggling several projects or assignments at the same time. I am able to determine realistic time frames to achieve objectives and consistently deliver effective solutions on time and meet my commitments.

TECHNICAL SKILLS:

Technology and Tools: Package Development AdminStudio/InstallShield Wise Package Studio Wise Installation System SMS Installer Windows Installer Programming/Scripting VB.NET C#.NET VS 2015, UWP Windows/Win IoT Core VBscript MSI WMI Batch PowerShell Virtualization VmWare Workstation VMWare VDI/ESX VMWare ThinApp MS HyperV/AppV Sun VirtualBox Connective/MS Virtual PC Citrix XenApp 6 Citrix XenDesktop 6 Data Full Disk Encryption Data Recovery Drive Erasure (DOD std) Endpoint Security Symantec AV Symantec EPS McAfee EPO Sophos Kaspersky BlackICE Zone Alarm Remote Connectivity Cisco VPN VNC RDP VDI WYSE Thin OS Installers MSI AdminStudio InstallAnywhwere

PROFESSIONAL EXPERIENCE:

Desktop Architect

Confidential, Philadelphia, PA

Responsibilities:

• Desktop Engineer in a wide range of IT Technology, including
• System’s Management Configuration Manager 2012 (OSD, Packaging, Deployment, Patch Management, management and administration)
• Desktop/Server in a Windows Enterprise and Microsoft Active Directory
• Package Installation Development and Deployment (AdminStudio)
• Security and Patch Management
• Desktop Virtualization - VMware, Microsoft, Citrix, HP VDI solution
• Engineer Level support for desktop team, assisted when needed in complex problem resolution and root cause analysis, worked in all roles and served as effective liaison between all levels of Support from HelpDesk to Infrastructure
• Effectively communicated information to upper level management
• Developed solutions with advanced Scripting and Programming (VB.NET, C#.NET, Powershell, vbs, bat)
• Developed installation packages for automated delivery of operating system, patches and applications to Users companywide.
• Responsible for the definition, development, and testing of Windows desktop configurations and OS deployment technology, using SCCM and WDS/MDT.
• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure as if pertains to the desktop.
• Provide hardware and software engineering support for Information Systems utilizing object oriented programming and client / server applications.
• Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.
• Provide assistance with systems planning, business information analysis and process improvement initiatives.
• Support staff and end user with resolution of systems issues, malfunctions or software programming problems.
• Develop applications, software tools and program snippets that support reusable components.
• Virtual Desktop Infrastructure (VDI) - continued to explore this technology
• Worked with products from different vendors including VMWare vSphere, Citrix XenApp/Desktop, and HP Device Manager 4.7
• New solution was developed to be consistent/compatible with their current use of HP technology.
• Worked with Team(s) on Microsoft System Center upgrade, which is needed by company to become current with technology (showed proof of concept in a virtual environment, required planning for later implementation.)
• Worked with Server/Network Teams on Thinclient/VDI solution (showed proof of concept in a virtual environment, required planning for later implementation.)
• Worked with Team(s) identify/resolve vulnerabilities at endpoints
• Worked with Team(s) to help identify/manage assets (HW/SW)

Senior Systems Engineer

Confidential, Newtown, PA

Responsibilities:

• Consultant in a wide range of IT Technology, including
• System’s Management (SCCM 2012, Landesk, Marimba, etc.)
• Desktop/Server in a Windows Enterprise and Microsoft Active Directory
• Package Installation Development and Deployment (AdminStudio)
• Security and Patch Management
• Disaster Recovery Processes
• Desktop Virtualization - VMware, Microsoft, Citrix VDI solutions
• Helped companies to realize BYOD Technology
• Engineer Level support for desktop team, assisted when needed in complex problem resolution and root cause analysis, worked in all roles and served as effective liaison between all levels of Support from HelpDesk to Infrastructure
• Effectively communicated information to upper level management
• Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.
• Developed installation packages for automated delivery of operating system, patches and applications to Users companywide.
• Proficient in the use of popular packaging software for the creation and logging of automated installations.
• Responsible for the definition, development, and testing of Windows desktop configurations.
• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
• Provide hardware and software engineering support for Information Systems utilizing object oriented programming and client / server applications.
• Perform functional analysis and cost - benefit studies to determine proper allocation of resources.
• Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.
• Oversee the testing and monitoring of applications and systems performance.
• Provide assistance with systems planning, business information analysis and process improvement initiatives.
• Support staff and end user with resolution of systems issues, malfunctions or software programming problems.
• Install and implement new programs, modules, servers, hardware, and network equipment when necessary to upgrade, improve resources or increase compatibility.
• Develop applications, software tools and program snippets that support reusable components.
• Implementation of System Center 2012 (SCCM and SCOM) on Windows Server 2012. Supported migration from old, outdated, and non-working infrastructure.
• Rapid Response for customers when needed, such as answering an area hospital’s request for assistance in the immediate implementation of Electronic Medical Records technology resulting in a cost avoidance of $2 million.
• Virtual Desktop Infrastructure (VDI) - continued to explore this technology
• Worked with products from different vendors including VMWare vSphere 4, 5, Microsoft Hyper-V/App-V, and Citrix XenDesktop/XenApp 6, 6.5
• Assisted customers with developing/troubleshooting their VDI implementations
• Worked with team in developing new asset discovery/full environment scanning software, which is superior to currently available technology.

Senior Desktop Engineer

Confidential, Philadelphia, PA

Responsibilities:

• Desktop Imaging
• Package Installation Development and Deployment
• Creation of VB scripts and VB.NET programs for automation
• Landesk Management Suite Administrator
• Security and Patch Management
• Disaster Recovery of Desktops
• VDI Administrator and Desktop Virtualization
• Hardware/Software Quality Assurance
• Some Server Administration in a Windows Enterprise with Active Directory
• Desktop Support - next tier escalation, Engineer level support for desktop team, assisted when needed in complex problem resolution and root cause analysis.
• Developed installation packages for automated delivery of operating system, patches and applications to Users companywide.
• Proficient in the use of popular packaging software for the creation and logging of automated installations.
• Responsible for the definition, development, and testing of Windows desktop configurations.
• Technically coordinated the roll-out of new desktop platforms including systems configuration, installs, and application standardization.
• Developed testing procedures for changes proposed to the desktop configuration and coordinate testing for the desktop computing environment.
• Built and Implemented Landesk 9 Management Suite in parallel to existing Landesk 8.x environment. Once stabilized, migrated clients with minimal impact to Users.
• Member of Security Committee to review and maintain security processes.
• Was involved with patch management process to review Security Patch releases and make recommendations about deployment strategy, ensuring that the desktops are not vulnerable to exploits.
• Virtual Desktop Infrastructure (VDI)
• VMware’s VDI solution was chosen for high availability, load-balancing, and ease of administration, at the time of writing.
• Helped to develop a solution that met company’s strict requirements, needs, and most of their additional wants.
• Worked with all teams to fully deploy solution into the enterprise
• Overcame initial challenges, addressed Server/Desktop issues related to technology
• Gained widespread acceptance by company
• This was an extremely successful endeavor and was credited for helping to grow and expand the company significantly.
• Developed scripts for installing applications, automating tasks, streamlining repetitive processes, and improving current methods for executing technical support activities.
• Created several customized applications in Visual Basic .NET, including one that provides easy access to a wide range of IS support tools in a single User interface to increase efficiency of task execution. Application is considered extremely useful and was adopted internally by the Helpdesk/Desktop Support Teams. (It is currently being used in their day to day activities.)
• Contributed to the writing of internal and external technical documentation for knowledge base to assure compliance, compatibility and standardization of integrated resources.
• Advanced Troubleshooting - was considered the best resource to turn to for resolving difficult issues that required advanced knowledge or additional research. Used a wide array of resources available for information gathering and shared finding with others, resulting in successful transfer of knowledge to peers and customers for future .

Desktop Architect

Confidential, Philadelphia, PA

Responsibilities:

• Developed programs for installing applications, automating tasks, streamlining repetitive processes, and improving current methods for executing activities.
• Technically coordinated the roll-out of new desktop platforms including systems configuration, installs, and application standardization.
• Developed testing procedures for changes proposed to the desktop configuration and coordinate testing for the desktop computing environment.
• Contributed to system/data migration architecture and planning and coordinate implementation of recommended solutions with Enterprise Architecture.
• Assisted in large scale system roll out and targeted distributions of software using BMC s Marimba
• Member of Oversight Committee created to review Security Patch releases and make recommendations about deployment strategy, ensuring that the desktops are not vulnerable to exploits.
• Technical Lead in the definition, development, and testing of Windows XP desktop configurations
• Technical Lead on several projects, including the implementation of Patch Management, Remote Access, Antivirus Client, and other new technology into the environment.
• Developed installation packages for automated delivery of operating system, patches and applications to Users companywide.
• Proficient in the use of popular packaging software for the creation of automated installations.
• Learned VB.NET programming with intention to develop applications that would be streamline processes and/or be a benefit to the business..
• Implemented Full Disk Encryption, including performing complete evaluation of various products and recommending technology for company to deploy, to protect proprietary information on our mobile systems.
• Contributed to the writing of internal and external technical documentation for knowledge base to assure compliance, compatibility and standardization of integrated resources.
• Was responsible for documenting technical environment, processes and procedures and testing plans.
• Server Administration in a Windows Enterprise with Active Directory
• Advanced Troubleshooting - was considered the best resource to turn to for resolving difficult issues that required advanced knowledge or additional research. Used a wide array of resources available for information gathering and shared finding with others, resulting in successful transfer of knowledge to peers and customers for future .

Senior Software Engineer

Confidential, Philadelphia, PA

Responsibilities:

• Developed programs for installing applications, automating tasks, streamlining repetitive processes, and improving current methods for executing activities.
• Member of Global Patch Team (1 of 6 Team Members) supporting Microsoft, CA, Adobe, Lotus Notes, and other vendor Security Patch releases, ensuring that the desktops are not vulnerable to exploits.
• Presented/Communicated Monthly Security Patch release information to 150 Companies globally.
• Developed installation packages for automated delivery of operating system, patches and applications to users worldwide, using various Remote Deployment Tools such as SMS, WSUS, Marimba, and RRS.
• Proficient in the use of popular packaging software for the creation of automated installations.
• Developed advanced applications that were used by Junior and Senior Level Developers as a template for updating their scripts and improving their skills.
• Advanced Troubleshooting - considered a best resource to turn to for resolving difficult issues that required advanced knowledge or additional research. Used a wide array of resources available for information gathering and shared finding with others, resulting in successful transfer of knowledge to peers and customers for future .
• Studied WSUS for the automated delivery of Security Patches
• Studied Marimba for the automated delivery of Security Patches

Systems Engineer

Confidential, Horsham, PA

Responsibilities:

• Field Services Supervisor of desktop support at Horsham, oversee activities of group consisting of 6 member, provide status updates and weekly reports to upper management
• Reviewed current processes and made improvements wherever possible.
• Developed utilities for automating tasks and increasing efficiency.
• Beta Tester Worked with Global Teams, such as SMS Team and Imaging Team, by Beta Testing packages or images prior to full release.
• SMS Package Development for sector developed packages for sector, as needed, when Global Team was unavailable or unable to deliver in a timely manner.
• Asset Management for local site

Systems Engineer, III (Asset Management)

Confidential, Horsham, PA

Responsibilities:

• Global Asset Manager worked with Team to maintain assets within account
• Wall to Wall - manual counting of assets
• Development of scripts for automating the counting of assets and acquiring asset information
• Development of new processes for procuring assets

SMS Administrator/Packaging (Advanced Support)

Confidential, Horsham, PA

Responsibilities:

• Microsoft SMS Administrator (1.2, 2.0, and 2003) - controlled and maintained Central Site Server and all Primary and Secondary Sites Worldwide (United States, Germany, Taiwan, etc.) for Broadband Communications Sector.
• Used SMS installer and Wise Installer to make packages, create scripts, and develop self-executing programs for easy installation and distribution of software. (Created over 50 scripts/packages in the last year)
• Familiar with many of the commercial applications for creating self-extracting/self-installing packages such as Install Shield, Windows Installer (.msi), and IExpress.
• Received () for Outstanding SMS Package Development
• Member of Global Operational Excellence Team for developing standards throughout company.
• Member of Global Image Team to develop a single image for all supported computer models in company.
• Advanced Support - serve as a resource for 2nd level support. Research advanced issues that may require extra time, advanced knowledge and development of undocumented solutions.
• Project Management - managed groups or teams of technical support personal that would be assigned duties, tasks, or issues to address (action items) and report findings or any solutions needed, that would be incorporated into one final package for deployment throughout the company. (For example: Windows 2000 Deployment, Office 2000 Upgrade, etc.)
• Knowledge Base - development and maintenance of internal knowledge base to be used internally by employees.

Instructor of Mathematics (Adjunct Faculty)

Confidential, Philadelphia

Responsibilities:

• Instructor of Mathematics - taught Calculus, Algebra, and College Math
• Tutored in Math, Biology, and Computers (Intro CIS courses)