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Help Desk Level 2 / Printing Systems Analyst Resume

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Ionia, MichigaN

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SUMMARY:

  • 20+ Years of IT Experience Excellent Technical Skills Problem Solving Interpersonal Communication Customer Service User Support Reporting Teamwork & Collaboration Current Technologies Staff Time Management Accuracy & Timeliness

TECHNICAL SKILLS:

TECHNOLOGY: Windows Desktop Infrastructure Server Operating Systems Help Desk Support & Ticket Tracking Networking: LAN, WLAN, & Internet TCP/IP Networking Workstation Imaging Printers, Phone, Voice Mail, & Videoconferencing with Peripherals Cyber Security IT Installation, Configuration, Support, Maintenance, & Repair Cisco VoIP, Citrix, & VM Ware Experience

PROFESSIONAL EXPERIENCE:

Confidential, Ionia, Michigan

Help Desk Level 2 / Printing Systems Analyst

Responsibilities:

  • Recognized by management for technical skill related to printers, resulting in elimination of need for external vendor and reduction in annual expenses totaling $300K.
  • Selected to mentor Help Desk team to increase professionalism, accountability, and customer service.
  • Promoted from Help Desk role to Systems Analyst with additional responsibilities within 1st year of hire.

Confidential, Grand Rapids, Michigan

Senior Customer Service Engineer

Responsibilities:

  • Served as company’s 1st Support Engineer in manufacturing industry and demonstrated quick learning in new market. Supported 1,000 users as only on - site IT hardware and software support for both manufacturing and office environments in large corporation. Managed account for 10 years. Collaborated with Help Desk.
  • Serviced financial institutions with users, including Fifth Third, Chase, and Confidential .

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