Customer Service Call Center Resume Toms River, New Jersey - Hire IT People

Areas of Expertise

Expert in Microsoft Word, Excel (Pivot Tables, Charts, Calculate Statistics and Formulas) PowerPoint, Outlook, Lotus, Oracle, PMM, CSR, and CRM software. Familiar with Access and SQL software.
Expert in communication skills, ability to increase sales and maintain customer retention by identifying cross sell up opportunities, multiline options for customers.
Involvement in product development or a new product launch.
Use data to substantiate decision - making. Identifying problems and suggesting solutions.

PROFESSIONAL EXPERIENCE

Confidential, Woodbridge, New Jersey

Accounts Receivable/ Customer Service

Responsibilities:

Collect tenants rent and post the funds on the account. Answer 50 - 100 inbound and outbound calls per day
Manage accounts and file tenants to court who have not paid
Maintained daily correspondence with customers with professional communication and rapport building.
Decreased tenant move outs through reconciliation of billing issues. Created filing systems ensuring customer retention.
Succeeded in taking escalated calls which resolved customer questions, concerns, and complaints.
Enhanced team performance through coaching, development, feedback, and effective communication

Confidential, Toms River, New Jersey

Customer Service Call Center

Responsibilities:

Schedule appointments for 27-30 offices as well as provide Customer Service. Process all appointment information in a timely matter and accurately. Answer 80-100 inbound calls per day.
Exceeded sales revenue goals by more than 200% in 2 out if the last 3 quarters through the use of salesforce.
Go to team member to resolved escalated customer related issues within the department before associates contact Management or another Department within the Company.
Responsible for quality control by evaluating and correcting appointment errors of other team members’ scheduled appointments in the offices assigned to.
Continue fulfilling responsibilities for previous position; also making outbound courtesy calls for customer satisfaction, and sales.

Confidential, Cherry Hill, New Jersey

Imaging Production Specialist

Responsibilities:

Sorting and/or preparing hard copy records for scanning.
Scan hard copy files to electronic images.
Assuring a quality image by evaluating one’s own work.
Follow production procedures and completing internal document and tracking.
Adhere to imaging center guidelines of maintaining clean work environment. Other duties include data entry.

Confidential, Edison, New Jersey

Corporate Store Operations Manager

Responsibilities:

Oversee store operations, supervise employees, manage inventory and promote Confidential to customers and the community.
Ensure availability of merchandise and services by approving contracts; maintaining inventories.
Develop successful sales plans to grow the store's profitability, implement new product lines, and create strategies to introduce and promote them to customers.
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Set standards and model behavior for optimum customer service, recruit, train, develop and motivate employees.
Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Confidential, Piscataway New Jersey

Brand Ambassador

Responsibilities:

Establish and strengthen healthy relationships and loyalty with customers, and promote brand recognition.
Manage and optimize each step of sales to deliver expected results. Execute and support luxury call center operation.
Increase quality results by adhering to standards and guidelines.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. Able to handle high volume calls.
Assist with new employee training including navigating the systems, product knowledge, product recommendations, and resolution options.
Create weekly memos to the Supervisor of product trends and escalated issues.
Provided administrative support and customer account analysis to Corporate Management.
Arranged daily remittances, handled office correspondence, and managed policy endorsements.