Help Desk Support Resume New York - Hire IT People

SUMMARY:

Experienced Technical Support Specialist with extensive knowledge of various PCSystems, servers, and peripheral equipment, as well as operating systems and

TECHNICAL SKILLS:

HARDWARE: Dell, Confidential, Confidential, Desktops, Servers, laptops, print servers, peripherals.

SOFTWARE: Macs included. Windows 2003/07/XP, Norton antivirus, Novell, MS Office, SQLExchange, Autocad, Arcserv,AD, Lotus Notes, Remedy, Linux, UNIX, Aix, and VPN s.Blackberry, Iphones, Ipads, Samsung Galaxy S4 & T - Mobile Hotspots, VMWare

WORK EXPERIENCE:

Confidential, New York

Help Desk Support

Responsibilities:

Logged into users PCs to solve technical issues using Tracker or gotoassist.com
Managed a team of technicians for users on Confidential multipurpose printers at Confidential .
Resolved an average of 10 desktop trouble tickets per day. Configured and deployed an average of 40 PC’s
Worked daily with the company’s software for Windows (XP, 7) migration at Confidential and Confidential .
Managed and coordinated the support for networked printers at the Confidential Brooklyn site.
Inventoried hardware and software supplies at different Confidential sites. Reset accounts in Active Directory.
Managed a team of technician for disconnect and reconnect projects.
Configured Ipads and Blackberries for executives and provided VMWare support.

Confidential, New York

IT Support Technician

Responsibilities:

Provided IT support for Confidential ’s legal team on a daily basis
Configured and installed laptops, desktops, BlackBerrys, and Microsoft software
Configured and installed boardroom equipment.
Coordinated the purchase of software and hardware equipment for the legal team

Confidential, Port Washington, New York

Help Desk Support

Responsibilities:

Provided support for an average of 40 calls per day to customers who used the company’s POS software.
Dialed in remotely to customers’ PC’s through Symantec PC anywhere to resolve technical issues.
Prepared hardware for onsite installations using Windows XP, TCP/IP, and POS software.
Occasionally made onsite visits to stores to resolve hardware and software issues.

Confidential, New York

Support Technician

Responsibilities:

Configured and installed 300 PC’s hardware.
Utilized the Microsoft 2003 Active Directory tool and Remedy.
Used Excel to track 1000’s of po’s.
Created several technical documents.

Confidential, Long Island City, New York

Support Technician

Responsibilities:

Configured and installed 950 Schick prioritized software installations at various customer sites.
Resolved 1010 issues over the phone and on location.

Confidential, New York City, New York

Support Technician

Responsibilities:

Configured and installed new PC’s
Hardware and software upgrades on trading floors.
Utilized Remedy ticketing system.

Confidential, New York City, New York

Field Engineer

Responsibilities:

Configured and installed 110 Dell Edge 6650 servers throughout the tri-state area at various Confidential bank locations for Confidential .
Converted 100 networks from token ring to Ethernet Technology.
Loaded and configured caps on 1200 PC’s.

Confidential, Lyndhurst, New Jersey

PC Technician

Responsibilities:

Configured MS Office and company’s software on 5000 notebook computers in rollout.

Confidential, Massapequa, New York

Technical Support Specialist

Responsibilities:

Provided online troubleshooting service support to hundreds of internet users daily
Tracked calls in Remedy
Worked with VPN’s

Confidential, East Orange, New Jersey

Network Support Specialist

Responsibilities:

Provided hardware and software support to multiple departments and divisions within a user community of over 2000 people.
Created user accounts and maintained network connectivity.

Confidential, New York City, New York

Software Support Manager

Responsibilities:

Responsible for managing and supervising a technical support staff of 10 that provided hardware and software support for 1000 users.
Maintained network connectivity using Novell 5 and Aix 2.3
Wrote proposals and instruction manuals for end-user community.
Loaded the hospital tracking system throughout end user community where needed.

Confidential, Chicago, Illinois

Support Analyst/Administrator

Responsibilities:

Administered 1000’s of user accounts in Novell, Windows NT, and Unix 10.2.
Migrated users’ accounts and print queues to a new server in an environment with over 1500 users.

We provide IT Staff Augmentation Services!

Help Desk Support Resume

New, YorK

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship