SUMMARY:

• I am looking for a Remote, Part - time position at the rate of $16.00 per hour or a negotiable rate.
• Positions are Technical Helpdesk, Receptionist, Administration, Human Resources and Customer Support.
• Specialized Information Technology and Telecommunications have over experiences in the environment of Military, Civilian and Government as Helpdesk Analyst and Executive Desktop Support.
• Have excellent interpersonal and communications skills that compliment my technical abilities.
• At this time, not looking for a Full time position.
• Demonstrated understanding of networking and system administration principles of Active Directory, SMS and modern windows environments.
• Used SCCM and domain services and back office/infrastructure application support
• Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro), Laptops and Desktops.
• Support for iPhone and Android phones.

TECHNICAL SKILLS:

Operating systems: Windows 2010/2007/2003, Macintosh, Surface Book and Pro, UNIX operating systems.

Software: Remedy, MS Office Suites 2003/2007/2010: Word, Excel, PowerPoint, Project, Outlook, Access, Internet Explorer, Lotus Notes, Remedy, Netscape, Mainframe, VPN/RSA, SecurID, Visio Studio, SMS Administrator, Adobe Products, Attachmate, Blackberry Wireless, Active Directory support, ActivCard Gold for CAC reader and Remote Tools.

Hardware: Hardware troubleshooting and deployment, Dell Laptop and Desktops, Blackberry and IPAD support, IBM Environment, 3Com hubs, Cisco, Pentium-II, Pentium-III, COMPAQ, HP, servers, 3com, NICs, Network and local printers, Intel NICs, Power supply, Motherboard, Memory cards, CD/DVD drive, LAN Technology, Wireless Telephony, Frame Relay, TCP/IP Protocols, ISP Networks, Telecommunications, ATM Backbones, AS 400, Android and iPhones Support.

PROFESSIONAL EXPERIENCE:

Helpdesk

Confidential

Responsibilities:

• Work with Active Directory, domain services and back office/infrastructure application support
• Dell Laptops and Desktops.
• Use BMC Remedy ticket program.
• Support all of Microsoft Office Package, Word, Excel and etc.
• Install and support VPN connections
• Provide technical phone support to clients about Outlook issues.
• Setup Wireless connections on Dell and Mac Laptops
• Setup iPhone an Androids phones for RSA and SecurID services
• Perform Active Directory password resets and other applications passwords reset.
• Install and setup Local printers on users' computers
• Provide 24 hours technical support for International employees.
• Work with Microsoft Office programs.
• AirWatch on iPhone Support
• Provide Wireless Support

Helpdesk Analyst

Confidential -Dallas, Texas

Responsibilities:

• Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting
• Provide technical support of Confidential products for customers, business partners, and internal employees
• Accurately document & record technical support calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in ticket andtracking software applications
• Open/Work problem issues and proactive tickets as escalated from other team members.
• Communicate with the customers and give them a comfort level that their issue is being properly addressed
• Participate in technical aspects of installation and upgrade projects for new and existing customers, working with both on-site technicians, customers, partners andend-user customer personnel
• Test/setup/troubleshoot of client software installations, test platforms, and equipment
• Other duties as assigned such as inmate request handling, data entry, etc.

Executive Desktop Support

Confidential

Responsibilities:

• Using Service Now Helpdesk Trouble Tickets Support (Hardware & Software issues)-Service Now and Remedy
• End User Support and Software
• McAfee virus support.
• Managed Active Directory for LAN's accounts
• Laptop Imaging Refresh Support
• Microsoft Office Products (Word, Excel, Access, Outlook, Power Point)
• Customer Service Support
• Remote Desktop Access Support and VPN connections.
• Hardware Support (HP Printers)
• Connecting a user to a network printer.
• Use Bomgar as remote tool.
• Zoom Conference meeting.
• APU and WiFi
• Cisco IPhones
• Set up LAN ports
• Support MAC OS and MAC hardware (Mac Book Air, Mac Book Pro), Apple products, OS X, Mac OS 8, iOS
• Cisco AnyConnect

Information Technician

Confidential

Responsibilities:

• Using Service Now Helpdesk Trouble Tickets Support (Hardware & Software
• End User Support and Software
• Break-Fix Warranty Repair Support for Dell PC, Laptops and LAN and Network Printers.
• McAfee virus support.
• Gmail and Google application support. iPhone and Android support
• Managed Active Directory for LAN's accounts
• Laptop and Desktop Imaging Refresh Support
• Microsoft Office Products (Word, Excel, Access, Outlook, Power Point)
• Customer Service Support
• Remote Desktop Access Support and VPN connections.
• Hardware Support (HP Printers)
• Account unlocks
• Password resets
• Adding a user to a new distribution list
• Adding a user to a shared drive
• Connecting a user to a network printer.

Desktop Support Technician

Confidential, Alexandria VA

Responsibilities:

• Work in 12 Conference rooms, located at Grant Thornton's buildings in Alexandria and Rosslyn.
• Setup Video Conferences for Principles, Partners and employees.
• Work with Audio Video Support Team for any issues with connection with telecommunications equipment.
• Work with IT components such as: Video displays projectors, digital video cameras, recording equipment, connecting wires and cables.
• Support Polycom Sound Station 2 and IP 6000 using analog lines, Cisco Web and Video conferencing tools equipment - Cisco Precision HD 1080 and Cisco Tele Presence MX800 Video Conference.
• Support Windows 2007 Operating systems and associated applications
• Work with Active Directory, domain services and back office/infrastructure application support
• Experience supporting Lenovo ThinkPad laptops
• Use Remedy for the ticket system.
• Support all of Microsoft Office Package, Word, Excel and other programs.
• Install and support VPN connections
• Provide technical phone support to clients about Outlook issues.
• Setup Wireless connections on ThinkPad
• Setup iPhones and Androids phones for Intune services.
• Perform Active Directory password resets and other applications passwords reset.
• Install and setup printers on Users computers.
• Setup Wireless connections on various Laptops.
• Configuration and Troubleshooting Office 365

Desktop Support

Confidential

Responsibilities:

• Use Remedy Helpdesk Tickets
• End User Support and Software
• Break-Fix Warranty Repair Support for Dell PC’s, Laptops and HP Printers.
• McAfee virus support.
• Provide Office 2003 and 2007 support.
• Desktop Imaging and Desktop Refresh Support
• Blackberry and PDA’S Support (Software and Hardware)
• Managed Active Directory for LAN's accounts
• Support CAC reader.
• Use Admin Rights
• Mapping Network Drives
• Support VTC (Video Telecommunications Conference)
• Troubleshoot handheld devices.
• Installed and setup vendor’s applications.
• Setup Citrix connections
• Support Microsoft Lync and company Wi-Fi

Confidential

Petty Officer Second Class

Responsibilities:

• Served Active and Reserve duty with Honorable discharged.
• I have performed as Information Technician Team Leader and Trainer. Served in the Gulf War and received outstanding medals.
• As an Information Technician, my duties were:
• Technical Helpdesk and Desktop Support
• Support for Windows 2000/2003/XP and Macintosh.
• Worked both independently and on a team, depending on the project.
• Manage Active Directory Manage Symantec Client Security.
• Experienced installing software, creating backups, and setup for various PDAs and
• Support.
• SMS and other remote tools Installed and setup ActivCard (CAC) for login to computers.
• Followed procedures to reimage individual computers or Ghost cast multiple stations.
• Installed and configured various peripherals
• Managed and troubleshoot desktops and laptops.
• Installed and setup local and network printers
• Analyze and resolve technical problems for established networks.
• Plan, test, recommend, and implement network, file server, mainframe, and workstation hardware and software.
• Provide network documentation,, and guidance to computing system clients and programmers.
• Serve as technical specialist in network problems and emergencies.
• Troubleshoot and resolve network production problems.