SUMMARY:

• To utilize healthcare background and business acumen to provide EMR services related to activation support, implementation and clinical .
• Highly skilled Certified EMR trainer.
• Knowledge of build, analysis and optimization related to EMR applications
• Proficient in all documentation/record maintenance/paperwork to ensure accuracy and Confidential t confidentiality.
• Medicine Administration Process - EMAR, Mar Summary, BMV, BTCA, Prescription Writer, Documented Medication History, Med Reconciliation and Pyxsis.
• Support full implementation as a Trainer, SME, Coordinator, Team Lead, and command center support
• Manage classroom and personalized sessions for physicians, nurses, pharmacists, pharmacy technicians, and Information Technology (IT) professionals.

TECHNICAL SKILLS:

Applications: Cerner Millennium - PowerNote, PowerChart, IView, Surginet Cerner-CPOE by Cerner Corporation Epic Care Ambulatory/In Confidential t, CLINDOC, ADT, ASAP, Cadence Meditech 6.01, 6.0, 5.64 Client Server, MAGIC, PCS, EMR, PDOC, EDM, ADM User Dictionary, Order Set Customization Create and Management of Users Credentials Reports, Maintenance Customer Defined Screens

PROFESSIONAL EXPERIENCE:

Confidential, Savannah, GA

Physician/Nursing Support

Responsibilities:

• Workflow improvement utilizing improvement sheets directly acquired from floor staff
• Direct of nurses to enable support for physician’s post go-live
• Participation in key collaborative meetings for strategies to meet activation goal lines
• Assisted physicians in command center remotely and one-on-one to facilitate order set building and user

Confidential

Trained Office Manager

Responsibilities:

• Assisted Medical Director in identifying work flow issues then provided resolution
• Conducted one on one with nursing staff
• Conducted one on one with MDs
• Provided support to float pool nurses
• Conducted round table morning meetings to discuss progress and outstanding issues

Confidential, Kansas City, MO

Responsibilities:

• Conducted Physician one-on-one sessions
• Engaged in staff meeting to direct feedback to appropriate command center personnel
• Provided support to emergency room physicians and nurses for optimal EMR usage
• Assisted Fast-track providers to facilitate discharge or admission as needed
• Provided assistance to CNAs and other support personnel with EMR workflow

Confidential, Boston, MA

Dedicated Physician/RN Consultant

Responsibilities:

• Conducted Physician one-on-one sessions
• Engaged in staff meeting to direct feedback to appropriate command center personnel
• Provided support to emergency room physicians and nurses for optimal EMR usage
• Assisted Fast-track providers to facilitate discharge or admission as needed
• Provided assistance to CNAs and other support personnel with EMR workflow

Confidential, Louisville, KY

Remote Cerner Help Desk Physician & Nursing Support

Responsibilities:

• Provided Remote telephonic support to Providers and Clinicians
• Remote Troubleshooting and issue resolution
• Assisted Physicians and RNs in Cerner customization
• Designed Cerner support for streamed lining workflow process
• Reported EMR system glitches

Confidential, Savannah, GA

Physician/Nursing Support

Responsibilities:

• Workflow improvement utilizing improvement sheets directly acquired from floor staff
• Direct of nurses to enable support for physicians post go-live
• Participation in key collaborative meetings for strategies to meet activation goal lines
• Assisted physicians in command center remotely and one-on-one to facilitate order set building and user

Confidential, Miami, FL

Responsibilities:

• Conducted Physician one-on-one sessions
• Engaged in staff meeting to direct feedback to appropriate command center personnel
• Provided support to emergency room physicians and nurses for optimal EMR usage
• Assisted Fast-track providers to facilitate discharge or admission as needed
• Provided assistance to CNAs and other support personnel with EMR workflow

Confidential, Salt Lake City, UT

Responsibilities:

• Provided support to emergency room physicians and nurses for optimal EMR usage
• Submitted tickets to build team for future optimization
• Assisted Fast-track providers to facilitate discharge or admission as needed
• Provided assistance to CNAs and other support personnel with EMR workflow

Confidential, Concord, CA

Dedicated Physician Support Consultant

Responsibilities:

• Assisted Ambulatory Physicians with hospital privileges
• Provided problem resolution to complex issues related to EMR usage and functionality
• Conducted root-cause analysis for recognition of key concerns presented by physicians
• Escalated build issues for resolution to designated optimization team

Confidential, Tucson, AZ

EMR Activation Consultant/Command Center Support

Responsibilities:

• Activation support to medical office staff in ambulatory setting
• Dedicated activation support to ED Nursing staff
• Conducted Physician one-on-one sessions
• Engaged in staff meeting to direct feedback to appropriate command center personnel
• Obtained and submitted trouble tickets to ensure application optimization
• Liaison between hospital staff and consulting firm

EMR Activation Consultant/Command Center Support

Confidential

Responsibilities:

• Activation support to nurses, respiratory therapists, nurse practitioners, medical doctors
• Collaborated with in-house IT personnel to provide heightened assistance to end users
• Gathered key points of concern daily to be discussed for improved workflow
• Engaged in research of dictionary to analyze strings related to pharmacological interventions
• Participated in meetings to optimize activation support and advance end-user utilization

Command Center Physician Trainer/Activation Support

Confidential

Responsibilities:

• Workflow improvement utilizing improvement sheets directly acquired from floor staff
• Direct of nurses to enable support for physicians post go-live
• Participation in key collaborative meetings for strategies to meet activation goal lines
• Assisted physicians in command center remotely and one-on-one to facilitate order set building and user
• Provided physicians with helpful tips and pointers remotely and directly to promote optimal EMR use
• Workflow improvement utilizing improvement sheets directly acquired from floor staff
• Direct of nurses to enable support for physicians post go-live
• Participation in key collaborative meetings for strategies to meet activation goal lines

Confidential, Plantation, Florida

Implementation Manager

Responsibilities:

• Facilitated decision-making among key stakeholders to ensure proper execution of plans
• Established consistent and effective reporting to internal partners to assure timely communication of weekly project issues, risks and progress
• IT usage and troubleshooting to optimize implementation
• Develops and maintains a detailed implementation plan, manages issues and risks, and provides executive status briefings on implementation progress
• Accountable for tracking and/or monitoring the results of actualization of benefits and program metrics
• Responsible for ongoing program optimization in collaboration with the selected vendor and various functions to generate high levels of Dual Eligibility enrollment as well as a highly effective Member Assistance program

Confidential, Coral Springs, FL

Mortgage Originator

Responsibilities:

• Worked on projects in timely manner to reach tight deadlines
• Communicated with high level executives concerning sales goals
• Provided feedback to clientele regarding updates and notifications
• Utilization of mortgage origination software and applications to acquires sales
• Reached top sales goals for area and for originators in the local territory