System Builder & Deployment Specialist (PC) Resume

Areas of Expertise:

Installation and administration of windows desktop operating systems
Troubleshooting and repairing of desktop & Laptop computers (software and hardware)
Hard disk management
Performance Monitoring & Optimization
Performing back-ups & System Recovery
Network protocols, services & technologies
Administrating TCP / IP and wireless networks
IP Addressing and Sub netting
Network Security
Install, Configure and troubleshoot Internet Explorer
Installation & troubleshooting of printers & scanners
Remote desktop and Remote assistance/ VPN management
Knowledge of Microsoft office products
Configuring & Troubleshooting DHCP servers and clients
Configuring DNS servers and clients
Implementing a DNS Infrastructure
Troubleshooting and monitoring DNS
Knowledge of remote access and routing
Configuring NAT, ICS, and ICF
Planning and optimizing WINS
Planning and troubleshooting IP Sec
Planning and updating systems using WSUS
Knowledge of Active Directory
Managing groups, computers, objects, and OU’s in active directory
Knowledge of group policy
Knowledge of terminal services
Knowledge of GPO’s used in Active Directory
Designing Security for a 2003 Windows OS
Securing Web Servers
Installing, configuring, and troubleshooting Exchange Server 2003
Configuring front and back end servers in Exchange
Managing Security in Exchange Server 2003
Supporting fiber cisco network
Supporting TCP/IP Video network
Imaging workstations/ laptops
Developing / Administrating image server
Mac OS 10 install & configure
Configure Windows 7 & 8 VM’s on a Mac
Hardware & Software troubleshooting on the Mac

PROFESSIONAL EXPERIENCE:

Confidential

System Builder & Deployment Specialist (PC)

Responsibilities:

Windows 7 & 8 deployment Specialist
Install and Deploy OS from Image Server
Data migration
Troubleshooting issues during PC Refresh
Install users software and configure
Build and upgrade Macintosh Computers
Troubleshoot Macs
Configure Macs to run on Intel’s network
Install and configure Windows 7 & 8 VM on Mac
Troubleshoot Microsoft Office for the Mac
Manage VPN connections on the Intel Network
Data migration on the Mac

Confidential

Helpdesk / Imaging Lab

Responsibilities:

Designed and administrate Imaging lab Server using Acronis Snap deploy 4 (create system images for mass deployment)
Image windows XP desktops & Laptops (system refreshes)
Image all new Windows 7 64 bit desktop, workstations, tablets & laptops
Repair Hardware desktops & laptops
Upgrade hardware and build custom systems for special needs
Wrote procedures for the Imaging lab for training others
Desktop & Laptop support on and off the domain including satellite offices on various network topographies
Active Directory support (password resets, account creations, managing group & computer objects)
Tech support by phone and remote assistance
Knowledge of VM ware use and setup for accessing domain from remote locations
Printer support (direct IP printing and print server)
Anti virus install and maintenance
Microsoft Exchange support
SQL Database support
File maker Pro database support
Microsoft Office support 2003, 2007 & 2010 versions
Troubleshooting software solutions for system refreshes) Just completed a 6 month project upgrading HR Dept from Windows XP to Windows 7 64 bit.
Software support for end users
Moved 4 divisions to new location (including teardown and setup of systems, printers, & network hardware)

Confidential

Level 2 Advanced Technical Support, Call Center

Responsibilities:

Call center support of all services
TCP/IP Streaming Video TV (Microsoft Media Room Backend)
Anti virus install
Network Support (Fiber & DSL)
Email accounts
Router Support (remotely at customers home and at network level)
Telephone Support (VOIP & POTTS)
Line testing (copper)
Troubleshooting data connections (Fiber & DSL)
Monitoring NOC after business hours

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship