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Ops Client Service Specialist Resume

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Weehawken, NJ

SUMMARY:

  • Experienced Financial Professional, skilled in compliance and financial reporting.
  • Excellent communication and written skills.
  • Excellent work ethic

EXPERIENCE:

Confidential, Weehawken, NJ

Ops Client Service Specialist

  • Educate client's on brokerage account services and capabilities.
  • Provide advice on how to conduct the firm’s business in a manner that complies with the vast array of rules, regulation and regulatory expectations.
  • Work closely with Financial Advisors to enhance the client experience by providing operational and administrative support.
  • Collect, review and approve appropriate financial documentation to process accounts service requests.
  • Conducting and scheduling meeting through phone calls and Emails between the firm’s Financial advisors and Clients
  • Drafting detail summary reports of all interaction with clients and financial advisors.
  • Possessing knowledge of firm policy and procedures to recognize suspicious activities and preventing fraud. Know Your Customer (KYC)
  • Monitor activities and transaction in client’s brokerage accounts, escalating and alerting to the appropriate team of findings related to the PATRIOT and Bank Secrecy Act.
  • Assist with the distribution of funds such as Fed wire, checks, Journals, DTC and more from client's account per client's request

Confidential, New York, NY

Legislative Investigative Intern

  • Performed confidential background checks using LexisNexis.
  • Conducted a wide range of investigations for the office of the General Counsel and the office of the speaker.
  • Helped facilitate intake interviews with staff and candidates for appointment to various city boards and commissions as well as not - for-profit common city organization.
  • Prepared Comprehensive confidential reports for the Confidential ’s Rules, Privilege, and Elections Committee summarizing the findings of backgrounds investigations.

Confidential, New York, NY

Business Development Representative

  • Maintained high volume of sales and provided excellent customer service
  • Assisted clientele in selection of merchandise
  • Assisted in organization and distribution of company merchandising tags, and 3xstickers

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