Ops Client Service Specialist Resume
0/5 (Submit Your Rating)
Weehawken, NJ
SUMMARY:
- Experienced Financial Professional, skilled in compliance and financial reporting.
- Excellent communication and written skills.
- Excellent work ethic
EXPERIENCE:
Confidential, Weehawken, NJ
Ops Client Service Specialist
- Educate client's on brokerage account services and capabilities.
- Provide advice on how to conduct the firm’s business in a manner that complies with the vast array of rules, regulation and regulatory expectations.
- Work closely with Financial Advisors to enhance the client experience by providing operational and administrative support.
- Collect, review and approve appropriate financial documentation to process accounts service requests.
- Conducting and scheduling meeting through phone calls and Emails between the firm’s Financial advisors and Clients
- Drafting detail summary reports of all interaction with clients and financial advisors.
- Possessing knowledge of firm policy and procedures to recognize suspicious activities and preventing fraud. Know Your Customer (KYC)
- Monitor activities and transaction in client’s brokerage accounts, escalating and alerting to the appropriate team of findings related to the PATRIOT and Bank Secrecy Act.
- Assist with the distribution of funds such as Fed wire, checks, Journals, DTC and more from client's account per client's request
Confidential, New York, NY
Legislative Investigative Intern
- Performed confidential background checks using LexisNexis.
- Conducted a wide range of investigations for the office of the General Counsel and the office of the speaker.
- Helped facilitate intake interviews with staff and candidates for appointment to various city boards and commissions as well as not - for-profit common city organization.
- Prepared Comprehensive confidential reports for the Confidential ’s Rules, Privilege, and Elections Committee summarizing the findings of backgrounds investigations.
Confidential, New York, NY
Business Development Representative
- Maintained high volume of sales and provided excellent customer service
- Assisted clientele in selection of merchandise
- Assisted in organization and distribution of company merchandising tags, and 3xstickers