Service Desk Team Lead/supervisor Resume
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Norcross, GA
SUMMARY:
- 12+ years in IT and Desktop Support, including 6 years as a Systems Administrator
- Highly experienced in Network/Hardware/Software/Operating System troubleshooting, Software Deployment, System Integration, Server Administration and Customer Support.
- Highly experienced in creating and maintaining Virtual Environments, including VMware (ESXi Hosts, vCenter Servers and vSphere Clients) and Citrix (XenServer and VDI Desktop)
- Team player with a strong work ethic, effective communication skills and proven abilities in identifying and resolving complex issues
- Ability to work under stress and handle multiple tasks
TECHNICAL SKILLS:
- Windows XP/7/8/10
- Windows Server 2003/2008/2012
- Microsoft Office 2003/20
- Microsoft Visual Studio 2008/2010/2012
- C# Programming
- Microsoft SQL Server 2005/2008 R2/2012
- Oracle Database
- Microsoft Team Foundation Server
- Subversion Source Control
- VMWare vSphere/ESXi/vCenter
- VMware Workstation 9
- Microsoft Visual Studio 2008/2010/2012
- Microsoft Silverlight and LightSwitch
- Microsoft Exchange 2003/2007/2010
- Microsoft IIS 5/6/7
- Microsoft Active Directory
- Microsoft Group Policy
- Microsoft SharePoint
- Manufacturing Execution System (MES)
- Scripting
- Linux/Unix Operating Systems
- Windows Networking
- Cisco/Foundry Networking Hardware
- Citrix Administration
- Workstation and Laptop Setup/Configuration
- Cisco VPN and Juniper Network Connect
- Acronis Advanced Backup Server
- Document Management Systems (Worksite, Hummingbird, Worldox)
- Server Backup and Restoration
- Blackberry Enterprise Server
- Blackberry/iPhone/Android/Windows Phone Support
- Cisco Phone System
- Printer/Scanner/Fax Support
- Network Attached Storage
- Microsoft Storage Server 2008/2012
- Cisco ASDM Firewall
PROFESSIONAL EXPERIENCE:
Confidential - Norcross, GA
Director of IT / Systems Administrator
Responsibilities:
- Develop Custom Programs using Microsoft Visual Studio (C#)
- Configure, deploy, maintain desktop/laptop computers, software and applications, printers, scanners, workstation operating systems, and other devices
- Enterprise wide network administration including router, data switch, firewall and WAP administration.
- Setup, deploy and perform system administration on Windows Servers
- Setup and administer several VMware Environments (ESXi Host Servers, vCenter Servers and vSphere Clients).
- Network Attached Storage administration
- Administer user accounts in Active Directory
- Enterprise wide backup and recovery administration
- Microsoft Exchange administration.
- Enterprise wide virus scanner administration on servers and desktops
- DHCP and DNS administration.
- Create and maintain an Acronis Advanced Backup Server
- Update technical documentation, network diagrams, addressing schemes for network
- Assist with maintaining warranty status on all hardware.
- Assist with software licensing status and keep licensing status current on server software
Confidential - Suwannee, GA
Systems Administrator
Responsibilities:
- Manage and plan the execution of GPG software deployments
- Assist in GPG QA testing
- Assist in planning and implementing GPG Software Lifecycle
- Setup, maintenance, and repair of all GPG servers and equipment
- Track GPG equipment, maintain spares and initiate new equipment orders
- Interface with Spain, TSS and Infosys on planning and technical issues
- Troubleshooting of all development, QA and production environments
- Setup, maintenance, and creation of new Virtual Machines and environments
Confidential - Atlanta, GA
Service Desk Team Lead/Supervisor
Responsibilities:
- Remote Desktop Support
- Microsoft Windows XP/7 Support
- Microsoft Office 2003/2007/2010 Support
- Law Firm Centric Software Support
- Windows Network Support
- Microsoft Active Directory Support
- Printer/Scanner/Fax Support
- Document Management System (Worksite, Hummingbird, Worldox) Support
- Blackberry/iPhone/Android Support
Confidential - Atlanta, GA
System Support Engineer
Responsibilities:
- Setup and managed Windows/Linux based Workstations and Servers
- Managed the Microsoft Active Directory and Exchange Servers
- Created and maintained Softrax and QuickBooks Financial Servers and Databases
- Created and maintained Internal Linux Based DHCP Servers
- Managed the company’s Windows/Linux Based DNS Servers
- Managed the company’s Internal Cisco/Foundry LAN and Wireless Network
- Managed the company’s Internal Intertel Phone System
- Managed the Tape Backup Hardware and Software
- Managed the Blackberry Enterprise Server
Confidential - Duluth, GA
Head Computer Technician
Responsibilities:
- PC/Laptop Hardware Repair
- Microsoft Windows Operating System support and repair
- Microsoft Windows networking support
- Hardware and Software Installation and Support
- Customer Service Support
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