Desktop Support / Help Desk Resume State Of MN, St. Paul - Hire IT People

TARGET SUMMARY
Applicant is A+ & MCP certified, and has good experience working with Windows 7 installations and deployments (Windows 7 Business Enterprise…notably a deployment of Windows 7 to 1800 workstations), Active Directory, and Office 2010. He has solid experience providing desktop support for PC rollouts and he can both interview and start immediately!

Technical Skills and Certifications:

A+ Certified
MCP Certified
Networking Concepts (Network +)
Window 7 Business Enterprise
Windows XP Professional
Microsoft Office 2010 Suite
MS Outlook
Active Directory
Symantec Ghost, Remote Assistance
Windows 2000 Professional

Professional Experience:

Confidential 01/2011 – Present
Desktop Support / Help Desk

Performed setups, software/hardware installations, PCs/Laptops�configurations and deployments, Network and Standalone Printers & Drivers installations.
Windows XP/Windows 7 installations
Respond to users\' calls and concerns as they arise.
Troubleshoots, diagnosis, and resolves desktop, laptops, hardware/software issues related to day-to-day activities.

Confidential– State Of MN, St. Paul 07/2009 – 04/2010
Information Technology Specialist 2 / Help Desk

Deployed Windows 7, 64-bit to more than 1800 workstations
Re-imaged PC’s/Laptops
Set up new PC’s/Laptops, transferred user profiles
PC support via telephone, e-mail, and remote desktop
Multiple Printers setup and driver installations
Converted MS 2003 to MS 2007 multiple times
Remote Software installations
Software installations
Installed Citrix VPN on multiple workstations
Installed Antivirus Software
Superior customer service

Confidential, Edina, MN 09/2008 – 10/2008
Desktop Support / Customer Service

Re-imaged Desktops and Laptops with Windows XP/2000
Installed various software
Inventory Tracking
DOD Disk Wipe
Assisted internal customers

Confidential, Mendota Heights, MN 05/2008 – 08/2008
Desktop Support / Customer Service

Set up Wells Fargo PC Roll Out in various branches across MN
Performed installs, moves, adds, re-images of PCs/laptops
Hardware swaps and Software installations
General workstations troubleshooting on highly distributed client/server system

Confidential, Minneapolis, MN 02/2008 – 03/2008
Desktop Support

Installed Cisco Switches – Series 6500

Confidential, Minneapolis, MN 08/2007–10/2007�
Desktop Support

Set up Wells Fargo PC Roll Out in various branches across MN
Performed installs, moves, adds, re-images of PCs/laptops
Hardware swaps and Software installations
General workstations troubleshooting on highly distributed client/server system

Confidential, Minneapolis, MN 03/2007 – 08/2007
Internet Help Desk / Customer Service Representative

Reset passwords
Enrolled participants to different web sites
Assisted participants with online access and troubleshooting
Assisted participants with financial online transactions and fund transfers

Confidential, Chaska, MN 11/2006 – 02/2007
Configuration Technician

Configured Cisco Switches Ws - C3750G – 24 ports and 48 ports
Configured Access Points 1242 and LWAPS as well
Configured Cisco Routers 1841
PC set ups, Printers Support, Scanners, etc
LAN / WAN exposure

Confidential, Chanhassen, MN 09/2003 – 06/2005
Desktop Support / PC Technician

PC setups, installs, moves, adds, re-images on Win 2K, XP
Remote Assistance and Software/Hardware troubleshooting
Installed Hardware and Software as needed.
Set up Printers, Scanners, and other peripherals

Education:

Pursuing B.S. Degree in Information Technology at Confidential University

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Desktop Support / Help Desk Resume

State Of Mn St, PauL

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