TECHNICAL EXPERIENCE

Software/Databases: Hyper - V, Streaming Media Services, SCSM, SCOM, DNS Server, IIS 4.0 - 8.0, Windows Deployment Services, Active Directory, Exchange Server, .NET environment. Git, stash, VSO, jenkins, VSTS, MS Access, Excel, Word, PP 2003/2007, Track(payroll), MySQL server 2008, MySQL Server 5.1/5.5, SQL Workbench 5.2, Visual Studio, SharePoint 2010 & 2013. ESS Remedy, Apache Server, RUMBA, TOOLS, ISA, Big Brother, Backup exec, PGP, VNC, MS Lync Server, ASP.NET v4. Web snap-ins. TLD, Forest, FQDN, AD, Server, group policy management. Wire shark, Visio, Omni-vista 2500/ 3.5, ssh2 secure shell, win-Pcap, IP workshop, hyper-terminal, GNS3, BMC service desk ticketing management, Omni-Switch, Alcatel-Lucent, Cisco.

Operating Systems: Yoda like Knowledge in All Windows Environments. Windows 95/98/NT/2000 AS/ XP PRO/( Windows Server 2003,2008,R2, 2012, 2016 Enterprise / Datacenter), Vista, Windows 7, Mac OS10x, Ubuntu, Mandrake, Windows 8.1 &10 / Enterprise.

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Cisco Routers, 924/905, ASA, PIX Firewalls, Hubs, Switches.

WORK HISTORY

Confidential ( Confidential )

Senior Consultant of CI/CD - IT Application Architecture - Automation Engineer

• Setup, Configured and Utilized Azure Dev-Ops / TFS, VSTS for CI/CD and Managing Artifacts.
• Automation of manual processes. APP License management. Monitoring, Ticketing, CI/CD.
• Provided Enterprise / Datacenter Triage Support.
• Worked as a SME for Process Automation for Tools Confidential, API Connect Confidential, BizTalk,VSTS/ TFS/ Azure Devops, XMLSpy, ActivePDF,MS SQL Server, Visual Studio, Dev Tools, Sys Management Tools.
• Created Custom Application C# - WPF GUI for Managing System Management and * tasks for all * resources within Azure/On-Site $Env.
• Management of AD, Ident. Mgmt, Permissions, Auth across Custom Apps and Enterprise Auth / PDCs.
• Provided Tier IV, Level support for * Windows (Windows 2003 - 2016DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.

Confidential

Senior Dev-Ops Lead Engineer

• Setup, Configured and Utilized TeamCity & VSTS for CI/CD and Managing Artifacts.
• Created ARM Templates to automate standing up of our Dev/ Test Environments. AD, VNET, RG’s, NSG’s,SQL HA, Clusters, SOFS, FCI, IIS - LB % $Env, . ++ integrated into VSTS for one click deployment automation.
• Created Custom Application WPF for Managing * tasks for * resources within Azure/On-Site $Env.
• Management of AD, Ident. Mgmt, Permissions, Auth across Custom Apps and Enterprise Auth / PDCs.
• Provided Tier IV, Level support for * Windows (Windows 2003 - 2016DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• Created Automation Processes to manage Infrastructure, Servers, Services, and Interdependencies.
• Created and Managed Azure Environment. NSGs, VMs, Perms, Deployments, Migrations, NLBs, SQL H.A, Clustered Environments, SOFS - (Scale-Out File Server).
• Setup and Configured CI, CD for Agile Dev Best Practices.
• Created Health Check and Validation tools with PowerShell used for Smoke Testing, Post-deployment and Migration Validation Tests, and General Health Monitoring Tools.
• Setup, Configured, and Maintained SCCM for Thick/Thin/Mobile Client Deployments, Server Management, Security Patching, Auditing, and Reporting utilizing PowerShell to wrap Logic around Task Sequences to Automate Processes.
• Developed / Developing (Maintaining) a WPF Application to serve as a Sys Management Tool to Manage our Azure off-Premises Environments. Created a Source Control system for CI, CD across all $servers in our $ENV.

Confidential

Senior Service Engineer / Dev-Ops / Application Support Engineer

• Provided Tier III, IV, Level support for * Windows (Windows 2003 - 2012DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• Managed AD, Network, DNS, DHCP, Azure Service Bus, Storage, NAS, ADFS 2.0, Endpoint Monitoring.
• Web Development, SEO, Confidential, API's, Web Deployments
• Setup, Managed and Maintained, SCCM Collections and Pillars Task Sequences Wrapping logic (automation) around steps.
• Maintained Security compliance / Auditing
• PowerShell, Shell Scripts, C#, Visual Studio, VSTS source code management. Code flow, source depot.
• Git Continuous Integration, source code management with git, cloning, sync, and source code branch management with stash VSO and VSTF, VSTS, stash, Jenkins. Following agile development processes, Kan ban.
• Windows server technologies, Active Directory, IIS, SQL 2012, Clustering.
• Azure Cloud Services and Management. Azure AD - Confidential, Auth Perms, RG’s, DG’s.

Confidential

Senior DevOps App Engineer

• Developing Applications, Modules and Automation Scripts for Enterprise Servers and Services.
• Developing tools for management of services and applications
• Creating solutions for new services.
• CI, Agile, Scrum, Deployments, Application Support
• Developing Monitoring solutions for all services internal and Client end.
• C#, PowerShell, SQL, AZURE, IIS, Windows Enterprise Servers/Data Center, Linux, Apache, MySQL, VSTS.
• Git Continuous Integration, source code management with git, cloning, sync, and source code branch management with stash VSO and VSTF, Stash, Jenkins. Following agile development processes, Kan ban.
• Developing, Deploying, and automating processes for Reporting, Performance tuning, and Security.

Confidentia,Redmond, WA

Sr. Service Engineer

• Provided Tier III, IV, Level support for Windows (Windows 2003 - 2012DCR2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• PowerShell, Shell Scripts, C#, Visual Studio, VSTS source code management. Code flow, source depot.
• Git Continuous Integration, source code management with git, cloning, sync, and source code branch management with stash vso and vstf, stash, jenkins. Following agile development processes.
• Windows server technologies, Active Directory, IIS, SQL 2012, Clustering
• Azure Cloud Services - ADFS, AD, Forefront Ident. Mgr. Auth / Perms. Enterprise. & Zee Data Center.
• SCOM, Fiddler, AppInsights, System Center Orchestrator, SMTP / Service Engineering and Operations
• Problem Management: Perform root cause analysis, track and investigate problems by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements. Deep technical skillset for implementing recommended technical solutions.
• Incident Management: Document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineering standards while monitoring the overall quality of incident management
• Participate in the implementation of new SQL application releases and web technology, embed deeply with engineering teams to provide design inputs and operational best practices to support large scale infrastructure and design.
• Provided On-Call 24/7 Break / Fix Technical Support for: * Confidential servers WHERE ‘OS’ - eq “%Win. 2003 Enterprise - WIN 2008 R2 Enterprise - WIN 2012 Data Center R2%”; AND WHERE ‘Services’ - eq AZURE, SQL, TFS, SharePoint, Business Intelligence, Security, Patching, Deployments, Active Directory, Trusts, SCOM, SCCM, SCSM, *HYPER-V(VMWARE), VMM, Networking.
• Created Documentation + TSG (Trouble shooting guides for Best Practice), KA’s (Knowledge Articles) Utilizing ITIL for Business Metrics while following KPI’s and Meeting SLA for each Service.
• Interfaced with Stake Holders, Program Managers, and Project Managers.
• SCCM - Creation of Pillars + Collections for Patching, and Deployments of OS + Applications + Automation.
• OS and Application Deployments for all OS (WIN 2003 - WIN 2012 DC R2)
• Created Automated Task Procedures for patching environments in collections for Confidential Games in different ---Domains. (PPE, TEST, CERT. PROD$ ) Created Logic in Task Procedures for Automating OS Deployments, Security Patching and compliance.
• Managed, Maintained, deployed, and Configured Windows Environments: Windows 2003 – Windows 2008 – Windows 2008R2 – Windows 2012 Datacenter Sp0 | R2 Admin for all environments Setup Services and provided Break/FIX Engineering for all Windows Enterprise Servers (Azure and On-Premise + Cross Premises 2 way trusts connectivity.
• Deployed, Setup, Configured and Maintained SQL Server instances (Azure + On-premise) Setup Clustering, Load Balancing for all services.
• Managed CRM – NT AUTH, ADFS 2, AD, Cross Premises connectivity – 1way and 2 way Trusts .cer / PFK, Auth, 2 Factor Authentication, Trusts, Domain Admin across all Domains within Confidential except PHX domain. CORP, REDMOND, SENET, MGS, RGS, HALOWAYPOINT.
• Enforced Policies domain wide.
• Managed, configured, Maintained, Deployed, Code Check-ins. Troubleshooted, IIS 6 7, 7.5,- 8 Application servers for Confidential gaming servers across multiple domains / Environments. Shared config, Persistent connections,.HA.Load Balancing VMM Management
• Defined RCAs, Write TSG’s, KA’s, Performed and delegated work for maintaining Confidential servers, PM, VM, VH.
• Implemented DOMAIN level GPO enforcements for pushing large scale automated patching for * servers.
• SCSM – Created WITs, SR,IR’s Templates to expedite operations and day-to-day procedures .
• Managed RFC, SR,IR, Deployment planning and driving of other groups to Drive Compliance enforced by MSIT.
• Managed and responsible for Driving all Security, Patching and Tools development and support.
• Military Security Clearance for the ITAR – Cryptography and Department of Defense.
• 40k + servers. Security, Patching, Operations, SLA, 2008-2012 Enterprise / Datacenter Environments.
• Scripting Automation | PowerShell
• Product Studio, SSMS, SQL, SharePoint, Office 365, Merlin, FIM.
• Managed Investigations of Environments based on Vulnerabilities and Patches required in acquiring Compliance specifications set by End Client. (Date, requirements, deadlines, expectations, Forecasting )
• Interfaced with SDE, SDET, and PM’s, Stake Holders, Managers, Sr. Svc Engineers for defining logistics, SOP, Best Practices, RCA, TSG’s, Tracking, and Trend Analysis.

Confidential,Redmond, WA

Security Service Engineer

• Military Security Clearance for the ITAR – Cryptography and Department of Defense.
• 39k + servers. Security, Networking / Zone Patching, Operations, SLA, 2003-2012 Enterprise / Datacenter Environments.
• Scripting Automation | PowerShell
• SQL, SSMS, SharePoint, Product Studio, Merlin,
• Networking / $ENV = “CORP, DDogMgd1, DDogMgt, DProd, DProdMgd1, DProdMgd2, DprodMgd5, Edog, Gallatin, O365Test, Prod, ProdBubble, SPOD, MGT,ITAR, JPMC”.

Confidential,Redmond, WA

Project Manager / DEV

• Interfaced with other Teams including BGIT, Developers, Sr. Project Managers, Content Managers & Engineers.
• Managed the Research & Development to determine Cost, Time, Best Practices, Deployments, Maintenance, Needs, Hardware, Software, Limitations, Permission Requirements to complete the Projects within SLA / Deadline.
• Scripting & PowerShell | XML/XSLT | SQL | C# | DxStudio or other help authoring tools. | Product Studio.
• Migrated SharePoint 2010 to SharePoint 2013. *Content from Dev + Old SP. WebDav sites.|
• Utilized SP Workspace software. & SharePoint Designer | Created Sites Collection.
• Configured / Setup Site Permissions for Content Editing, Read, Full Control. Misc.
• Created a Prototype for TFS / STAX for:
• Ability to read/write from the backend of the TFS. sync the TFS with our SQL backend of our CMS (DxStudio). And extract from TFS to our UDW SQL DB. Etc..
• Created the Ability to customize work item types.
• Created the ability to add/remove/customize “content types”.
• Enabled the items to capture the metadata specific to that content type.
• Import/Export/Update Data in bulk into STAX.
• Work with Bugs to determine RCA and resolve to Owner using Product Studio. | VSTS

Confidential,Redmond, WA

Sr. Service Engineer III / SME

• Test Cluster Management and Environment Maintenance
• Trained Service Engineers / Mentor all Service Engineers for Live Prod / Cert / Test 24/7 Environments prior and while on-site at Confidential .
• Azure- IIS, DNS, SharePoint, TFS, Web Management. Config + setup and deployments.
• Created Tools, Snap-ins, Modules, Scripts, (PowerShell) for testing, Diagnostics, Triage, Monitoring, Trouble Shooting, Remote Management for all services related.
• Using source code control systems to check in and check out source code or configuration files
• Ticketing systems | Bug tracking system | Confidential Foundation Server | SharePoint
• Scripting, programming languages, PowerShell
• C#, .NET, managed code | Work with stack dumps and locate line of code in source
• Failure analysis by reading logs, Write Scripts to read Logs and automate fail-safe recovery procedures.
• Systems administration
• Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
• BIOS configuration | Routing tables, TCP/IP configuration | Network / PXE boot, DHCP
• File shares / SMB / CIFS | Windows Emergency Management Services
• Server-side network troubleshooting | Network deployment and troubleshooting
• ACLs, firewalls, net filters | Load balancing and use of virtual IPs (VIPs), SNAT
• Configure, take, and analyze packet captures | Distributed systems and datacenter systems
• Distributed system software and system operation

Confidential,Redmond, WA

Support Engineer II – Operations Center

• Debugged and diagnose platform outages on Windows Azure Cloud Platform.
• Diagnose and mitigate (break/fix) platform faults resulting in service disruption of Windows Azure Cloud Platform.
• Coordinate with external and internal teams to find out resolutions.
• Create positive outcomes for partners and customers in critical outage situations.
• Adhere to processes defined.
• Drive technical and procedural improvement across support.
• Worked on 24 x 7 support model (no constraints, no reservations).
• Enterprise level support for a large scale international customer.
• Utilized Programming Concepts and basic scripting abilities, Powershell.
• Utilized debugging tools like Procmon, Perfmon, Network capturing tools like Netmon, Wireshark.
• Working knowledge of enterprise networks including load balancers, routers, and switches.
• Communicated and coordinated effectively with external and internal teams.
• Performed work under continuous deadline pressure. | Worked in high availability environment
• Contribute to the development of project and improve overall efficiency
• Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident management (Proactive & Reactive), execution of Changes, Problem & Performance mgmt.
• Accountable for operational performance including real-time SLA management, escalation, and communication
• Documenting troubleshooting and problem resolution steps along with Root case Analysis

Confidential

Network Engineer

• Overseen day-to-day operation of the network in the Confidential Galveston location
• Participated in on-call rotation for after-hours support
• Responsible for second level service desk ticket management and escalations to senior network engineers as necessary
• Responsible for project implementation and design validation testing with senior network engineers
• Participated in network project design with senior network engineers as necessary
• Responsible for network upgrade administration as necessary including design and scheduling of the upgrades
• Responsible for documentation of supported configurations
• Responsible for DHCP server administration and IP address allocation as necessary
• Responsible for network monitoring systems and log analysis and troubleshooting as required
• Participate as a Confidential member with other network support personnel
• WIN 7, Enterprise 2008, 2008R2, 2012 Datacenter. | CAD and Confidential Visio
• Datacenter mgmt. | Worked closely in a Confidential environment.
• Alcatel and CISCO network, Omnivista | working with packet capture and analysis tools
• worked with routing and switching technologies

Confidential – Redmond, WA

Support Engineer II (XOC)

• Supported all services in the Confidential Operations Center. Provided Technical Support and Advanced Troubleshooting in diverse scenarios involving server applications, Enterprise / Datacenter servers (2008,R2, 2012 Enterprise/Datacenter, Win server 8. databases, and networking.
• Server Management – Analysis and troubleshooting SCOM SCSM ticketing queue
• Operations center/monitoring and troubleshooting
• SQL Server Management | T-SQL, Queries.
• 24x7 production environment supporting critical real-time applications.
• Cross-group collaboration. Work with internal customers and work cooperatively with other employees. Software Development, Technical, and Network Engineers.
• Analysis, monitoring, troubleshooting, Triage of Application, Hardware, Server, Network services in Production, and Non-production Environments.
• Provided analysis, technical Support, Testing of Confidential Live services Applications, Gaming, and Media streaming services.
• Managed virtual boxes. SharePoint administration, Confidential Foundation Server, CMS, website updates, Hyper-V. Win 2003-win2008r2. Perfmon, Fiddler, SSMS, SCSM, SCOM, Terminal Services, MSTSC, T-SQL, SQL Server, IIS, Win server 2003-2012 Enterprise, Forefront Identity Manager, PowerShell, Batch Scripting, Log parser.

Confidential - Seattle, WA

Technical Support Engineer II

• Completed a Project with an On-line Radio Station where I was the Primary Point of Contact for all technical support surrounding technologies for a period of 3 years: Setup and Configured using IIS SERVERS 7.5 w/ Asp.net, PHP Add-ins utilizing the Confidential Web platform Installer 4.0 for quick configuration and scripting automation.(MVC2, MVC3, MVC4 – Integrated and Classic application pool Pipeline)
• Installed and configured: Apache 2.2 Web server with MySQL5 + PhpMyAdmin and Web APIs (Application Program Interfaces) for automating Scripting tasks and utilizing PHP5 scripting for MySQL5 + SQL Server 2008 Enterprise R2 rapid database deployment for Content Management Systems.
• Configured SCOM, SQL Server 2008 Enterprise R2 w/ Management Studio
• TFS, SharePoint administration.for management of Confidential Foundation Server, & SharePoint server & CMS for Radio station management.
• Created/Implemented web based Network monitoring tools and Server application remote control modules to aid in the management of all services Utilized by the radio Server using XML and Metadata with UTF8 encoding to pull info from streaming media servers to generate reports, control log-ins (DJ's & Administrators), view live connection of users, generate live meta data to be displayed on to the website(PHP) where Live streams are played and Uploaded utilizing php.ini script for controlling upload size constraints.(using technologies HTML5, Flash Action Script 2.0, PHP5, CGI, Isapi Filters, SSI .NET Integrated & Classic application pool pipeline)
• Utilized PHP5 SQL Server 2008 Enterprise R2 to create Additional Radio Streams for client connections(shoutcast 2.0 API + Icecast 2.0 + Cross compatibility WIN+LINUX platforms) and MBR (Multiple Bit Rate + Encoders AAC, MP3, OGG formats) configurations.
• Setup and configured web based API utilizing Sun's Java 1.4.2 platform for remote VNC desktop support on port 5800 where I created exceptions for all services in the Windows Firewall, Router Port Forwarding / Triggering for the Set DMZ server and Disabling NAT Filtering.

Confidential -Houston, TX

Operations Manager | Tech Support

• Managed 12 employees in customer service and Technical support.
• Deployed and configured IIS SERVERS, w/ SQL Server | PHP5, Web Management Consoles. Domain and DNS management. | Apache Servers w/ Phpmyadmin SQL server, scripting, | Call center Environment

Confidential / Confidential -Houston, TX

Technical Support Analyst III

• Promoted to Tier III tech within 90 from Tier I tech support.
• Managed Corporate and residential accounts as a Technical service rep in call center.
• Remotely monitored and scheduled Trouble calls based on RF adjustments.Up/ Downstream, SNR, and bit error rate.
• Deployed and configured Web Servers IIS SERVERS 4.0. w/ SQL Server PHP5 snap in, Web Management Consoles.
• Built and Maintained in house IIS servers, Knowledge Base utilizing a Database with API information retrieval system to automate training for Tier I tech support Staff.
• DNS | DHCP Management for Corp accounts. | CISCO ROUTER CONFIG, (rip1,rip2,)
• TCP/IP support | Email Hosting support | Web Hosting Support | Wireless Router Support
• Cable Modem Support | Multiple ISP support (Roadrunner, Comcast, EarthLink, - BYOA - Bring your own access support)