SUMMARY

• Qualified Helpdesk Support Technician with 6+ years of experience in Help Desk support and 8+ years experience in servers administrator different industry vertices with solid IT background in Technical Support in Windows, Linux with Hardware, Software and Network devices support with service management process
• Managed and delivered different size of client projects of Dubai, Australia, Indonesia and India
• Experienced in windows XP, windows7, windows10, MAC OSX and MS office2013 with IMAC, HP, Dell, Lenovo ( Confidential ), Tosiba Hardware with Cisco (Switches and Router) Network device
• Experienced in understanding of the business processes and coordinated the management and the development teams
• Proven capability to deliver high-quality projects that meet the timeline and budgetary targets
• Experienced in Confidential -ITM, Veritas NetBackup, Confidential BigFix, and ICD monitoring and backup tools
• Experienced in VMware, Hyper-V, IVM, and VPAR technologies
• Attended on A+, Microsoft System admin Windows 2000, SUN Solaris 9 system administration Oracle 10g database knowledge, Veritas Volume Manager
• Self-motivated, quick learner, flexible, ability to work under pressure, and problem solver
• Excellent communication skills and knowledge of MS-Office with MS Project and Visio

PROFESSIONAL EXPERIENCE

Customer Relations Associate (Helpdesk Support)

Confidential

Responsibilities:

• Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance and windows 7, windows 10 installations, up gradation and supports
• Responsible for assisting our Network team with monitoring the Windows 2008 R2, and 2012 Servers with Hyper-V or VMware and Created Organizational Units, User Accounts, Groups, and assigned NTFS permissions
• Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information.
• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers with Application
• Take care of remote desktop LAN/WAN connections, peer to peer file sharing and other applications associated with remote IT assistance also handled different clients and different systems simultaneously
• Answered phone calls, greeting clients and scheduled appointments

Technical Support Specialist

Confidential

Responsibilities:

• Responsible for co-ordination of customer ticket, request, technical issue and project implementation and SLAs
• Interacted with client for new technology, new requirements, up-gradations, migrations and ITIL Process
• Performed windows 7, windows 8 migrated to windows 10 through System Center Configuration manager (SCCM)
• HACMP - Monitoring servers, starting and stopping cluster services, moving resource groups across the nodes,Increasing file system in cluster environments, synchronizing cluster resources and cluster verification
• Package management using rpm and yum and also automation of jobs using at & amp, cron scheduler
• Maintained Auto NFS, JFS & Vxfs cluster file system and Auto port aggregation (APA) with SGsap cluster
• Experience in TCP/IP, UDP, IP, Ethernet, SNMP, DNS, DHCP, Subnetting, Virtualization, Troubleshooting, Local Area Network (LAN), Spanning Tree (STP), VLANs, LACP, Load Balancing, Wide Area Network (WAN), IPSec, VPN, IPS/IDS, Traffic Engineering, Storage Area Network (SAN)
• Managed 24x7 support team responsible for the storage and backup systems used across the SAN infrastructure located in multiple data centers nationwide
• Experience in automation and testing via scripting / programming

Associate Manager (Windows/ Linux Administrator)

Confidential

Responsibilities:

• Managed server backups such as mksysb, savevg and other file or directory level backup using backup utility. File system management, creating file systems, checking for error report on servers
• Developed understanding of business requirements and implementing IT Solutions with ITIL process with vendors Co-ordination & followup
• Performed physical server to virtual server migration P2V ofRed Hat Linux serversonto VMware ESX frames and virtual machines
• Take care of Windows family with Hyper-V and VMware Environment
• Implemented and Operated Backup/Restoration 24x7 support through Vetitas Netbackup or Confidential Tivoli (TSM) to system backup to tape library which were relocated to offsite storage along with developing emergency backup plan
• Interfaced with vendors: NetApp, Hitachi, EMC, Clariion, systems administrators, DBAs. Diagnose and troubleshoot tape libraries
• Recommended and conducted workstation migration from Windows XP to Windows 8, ensuring Microsoft’s continued support and protecting sensitive information from potential data breaches

Customer Support Representative (Technical Support)

Confidential

Responsibilities:

• Installed HP-Unix PA RISC (Rp), Integrity Itanium (Rx) 10.20, 11, 11i, 1123 and 11v3 with NPAR/VPAR and IVM technology with Service guide MCSG cluster environments with backup utility DP and alpha servers Tru64 OS
• Managed ILO or MP logs and Diagnostic Hardware level Issue
• Take care of Installation and Troubleshooting EVA3000, EVA5000, MSA60, MSA1000, MSA2000 storages
• Maintained System Administrations includes (System Tuning, Swap space, Crash dump, Performance Monitoring, File System Maintenance, RAID configuration, Disk Space management, Network Management and Troubleshooting, Software installations and Configuration, End user Support, Preventive Maintenance

Technical Support Engineer (Windows \ Linux and Network Support)

Confidential

Responsibilities:

• Take care of User account management and Performance monitoring and Kernel Tuning
• Installed of HP 9000 Series Servers, Sun Servers, Intel based servers ( Confidential X Series and HP proliant servers)
• Take care of Installation of operating system Windows, Linux, HP- UX, Solaris and AIX
• Resolved performance issue (CPU, Memory, I/O) with basic command: vmstat, iostat, losf, strace, sar, nslookup, etc
• Responsible for Co-ordination of customer calls and project implementation