SUMMARY:

• Extensive hands - on experience with leading end to end system migration, development and hardware improvements.
• Advanced level experience dealing with Microsoft operating systems and Platforms from Windows /2008/2012.
• Consistent ability to carry a given project from design to completion.
• Proven troubleshooting abilities with installation, build creation, infrastructure and configuration.
• Demonstrated ability to develop and implement security policies and procedures, both at the server and the enterprise level.
• Implement Boot from SAN technology.
• Able to quickly adjust to and learn new or obscure systems and technologies.
• Adept at developing and maintaining policies and procedures; including security, day to day cyclic operations, and maintaining infrastructure documentation.
• Demonstrated capacity to handle emergencies and implement preventive measures with little or no supervision.
• Senior level knowledge and experience of operating system migrations, both at the server and workstation level.

TECHNICAL SKILLS:

Operating Systems & Infrastructure: Microsoft Windows 9x/ME/NT/2000/2003/XP/ Vista/Win7/Win8, Microsoft Windows NT/ 2000/2003/2008/2012, Microsoft Exchange, Microsoft Server Clustering, Procurve IOS, MS Terminal Server/Remote Desktop, Active Directory, Domain Structures, SQL Clustering, SQL Administration.

Network Protocols and Topologies: LAN/WAN, TCP/IP, IPX/SPX, Fiber, VPN, PKI, PGP, DHCP, WINS, DNS, LDAP, Wireless (802.11a/b/g), SMTP, SNMP, Ethernet, VLAN, POP3, MAPI, PPP, ISDN, Frame Relay, 802.1x.

Software Applications/Tools: Symantec Product Suite, Sophos Anti-Virus, Symantec Backup Exec, Symantec Backup Exec System Recovery, Symantec Netbackup, Symantec Volume Mnager, Symantec Enterprise Vault, Cisco Webex, VNC, Visio, Microsoft server migration tools, IIS 4.0/5.0/6.0/7.0/7.5, ISA (TMG) client/server, Citrix XenApp v 4.0/4.5/6.0/6.5, Citrix XenDesktop 5.5, RILO, DRAC, VMWarev3-5.5.

Hardware: Compaq(HP) Proliant Series Servers, HP Proliant Blade Servers HP BL460c/Enclosures, Dell Power Edge Servers, NetApp SAN, Pillar SAN, Compellent SAN, Dell Power Vault, Netcom Servers, Blackberry PDA s, Cisco/Linksys/Netopia Routers/Switches, StorageTek Backup appliances (L20/L40/L180), HBA, SCSI, PERC Controllers, HP Smart Array Controllers, Fibre Channel, Quantum Tape Backup Devices.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

Windows Server Support Engineer

Responsibilities:

• Network administration of 2500 plus Windows 2003/2008 R2 and Windows 2012 R2 server.
• Install, configure and maintain both physical and virtual Windows 2003/2008 servers.
• Install and configure VMware ESX within vSphere 5 environment with VirtualCenter management. Consolidated Backup, vMotion and VMware Data Recovery, VMware Site Recovery Manger (SRM).
• Lead Operation Support for 3 XenApp (Metaframe) Citrix Environments (Legacy Farms running XenApp(Metaframe) 4.5 and 5.5, and A new large scale implementation of XenApp 6.5 and XenDesktop 5.5.
• Build, configure and deploy virtual machines and templates. Complete Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and the migration of Windows 2003 & 2008 server from VMware and legacy hardware.
• Primary Operation support for 189 New York Life Remote Field & General Offices, with over 2000 employees.
• Administrate & troubleshoot issues within Active Directory.
• Primary VMWare admin for the VDI/XenApp Blade Environment (HP 460 G8).
• Assist in P2V migration project of 500 plus servers with application.
• Manage and configure SAN storage on Windows servers.
• Work with dual data centers in performing disaster recovery testing.
• Manage backups using BEWS 12, restore files and file shares for the remote sites.
• Troubleshoot failed backups of Domain servers for NetBackup clients.
• Lead project manager for Volume Manger 5.1 SP2 upgrade from 4x for 70 servers.
• Experience with protocols such as DNS, DHCP, WINS, TCP/IP, TCP/IP 4-layer model, HTTP, SMTP, & SMNP
• Excellent hardware experience working with over 1000 plus HP servers and HP server tool iLO.
• Excellent organizational, communication and management skills.
• Have created over 50 technical and troubleshooting documentations for New York Life.

Confidential, Georgia

Server Support Analyst

Responsibilities:

• Manage, support & monitor a Windows 2000, 2003 & 2008 server base environment.
• Support over 150 servers in several DEV.
• Work closely with the System Team in a Q&A environment.
• Administrate & migrate Exchange 2003, 2007 user accounts.
• Deploy Windows updates using Windows Server Update Services.
• Assist in migrating user’s accounts from Windows servers within AD environment.
• Various project management. Responsibilities include: Planning, implementation, test, Document, deploy & oversee the maintenance of the product.
• Rollout to server & clients, synchronize backup application for remote user laptops.
• Assisting Tier I support, Sales support, deskside support, telcom team & internal customers, resolving outstanding Windows environmental issues.
• Strong documentation & project management skills.
• Working knowledge of Storage area networks.
• Implement, manage and update Symantec EndPoint protection servers and clients.
• Assist with deploying Windows 7 workstations.
• Responsible for monitoring network bandwidth & server performance, with Windows event logs, Windows monitoring tools, Wireshark and system alert tools.
• Manage multiple projects, report & communicate with team member, various departments & coordinate with external venders.
• Manage customer’s incidents using Altiris version 6.5 & Symantec Services Desk 7.1.
• Design & implement VMWare workstations.
• Experience in managing ESX 4 host.

Confidential, Atlanta, Georgia

Network Administrator

Responsibilities:

• Manage & administrate AD accounts for over 1200 employees.
• Migrate user accounts between domains.
• Troubleshoot user network connectivity issues.
• Windows account creation and resets.
• Create cases for user incidents, documente actions using Remedy.
• Communicate with other team members via email on a dally bases.
• Phone support of end users issues related to the following application: Safeboot access/recovery.
• Microsoft 2007 suite & McKesson internal application.
• Plan, deploy and troubleshoot.dat files and updates.
• Phone support of remote user access using Cisco VPN ver 5.0
• Organize hardware replacement with venders, such as Dell & IBM.

Confidential, Heathrow, Florida

Technical Support Engineer

Responsibilities:

• Diagnose and troubleshoot issues in a call center environment.
• Support Backup Exec 12 and 12.5, Backup Exec System Recovery 8.x.
• Strong technical skills in Windows Vista, 2003/2008, Windows 7 and Active Directory.
• Ability to administer Microsoft Exchange ( 2003 and 2007), including backup and recovery.
• Technical Knowledge of installation, backup and recovery of Microsoft SQL (2000 and 2005) data bases.
• Assist in troubleshooting, IIS, Microsoft Outlook and Share Point/MOSS issues.
• Backup & Troubleshoot Windows operation system architecture with Hyper-V.
• Work with backup & recovery in SAN environments using Fiber Channel switches, hubs, HBAs & other storage hardware.
• Understanding of Fiber Channel and Network Attached Storage (NAS).
• Experience with working escalated cases, mentor up to 150 technicians.
• Assist customer when needed by remotely connecting to their environment using Webex remote desktop tool.
• Hardware support, installation and configuration of disk arrays and tape drives.
• Experience in examining, investigating and solving dynamic problems in a Windows network environment.
• Strong customer service skills with written, verbal & presentation.
• Ability to think “outside the box” and develop creative solutions.
• Some knowledge of Linux, HP-UX and AIX OS; Installation of SUSE in local test environment.

Confidential, Heathrow, Florida

Helpdesk Analyst

Responsibilities:

• Diagnose and troubleshoot incoming calls & online requests.
• Documents calls in Remedy.
• Troubleshoot Citrix server for client’s connection.
• Network administration & support of a variety of Veritas software packages.
• Client /Server e-mail support on an Exchange 2003 platform.
• Support and troubleshoot Microsoft Office 2003 suite package.
• Provide support services regarding technical problems.
• Provide support for issues on Dell desktops, laptops, PDA’s and network services.
• Create and terminate user accounts - Domain, Remote access & Oracle.
• Diagnose and troubleshoot Cisco VPN ver. 4.0 issues.
• Administrate RSA SecurID Authentication software.
• Educate customers on policy and procedure for secure networking and application usage.

Confidential .

Network Support Officer

Responsibilities:

• Setup and configure over 60 IBM servers running Windows 2000.
• Network management of Windows 2000 Active Directory system.
• Implement and support new International Banking Platform.
• Support and troubleshoot Windows 2000 workstations in Active Directory.
• Support & security management of all banking software.
• Network support of over 900 users at 15 remote sites.
• Implementation & security management of Windows 2000 workstations using Group Policy.
• Configure Windows base application and AD Policy to work with AS400.
• Some AS400 Administration, password and printer reset, running of reports.

Confidential,

Network Administrator

Responsibilities:

• Maintain IBM servers running Windows 2000.
• Implement patches, backups, and drive replacements.
• Operations management, employee scheduling, project management.
• Network administration & support of a variety of banking software packages.