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Senior Technical Support Engineer Resume

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Austin, TexaS

SUMMARY:

  • Systems Engineer/Application Support/Datacenter Projects/Powershell and Linux Confidential scripting.
  • Around 19 years of experience in Systems administration, server virtualization, application support, data center projects and scripting.
  • Solid experience in designing, installing and maintaining operating systems, mail servers, databases, middleware components and networks.
  • Scripting skills in various languages including Powershell.
  • Received team excellence awards and personal excellence awards ( Confidential - Confidential )
  • Received Individual commendation ( Confidential, Bangalore, India)

TECHNICAL SKILLS:

OS and Virtualization: Windows NT/ 2000/ 2003/2008/2012 Servers, Active Directory Services, VMWARE ESX Server, Linux, Citrix XenApp.

Desktop operating systems: Windows 98/2000/XP/Vista/7 desktops.

Software Tools: Symantec Antivirus suite, Wireshark, Platespin, Visual Studio, TFS

Middleware: IIS, IBM MQ Server, IBM WebSphere.

Hardware: IBM and HP Hardware, HP Blades.

Databases: MS SQL Server.

Mail servers: Lotus Domino Server.

Networking: Cisco IOS, ISDN, TCP/IP, PPP, Frame Relay, DNS, DHCP.

Programmin Languages/Scripting: Windows PowerShell, Vbscript, Linux Confidential, C/C++.

PROFESSIONAL EXPERIENCE:

Confidential, Pennington NJ.

Systems Engineer - Application Integration and Engineering.

Responsibilities:

  • Design, install and support application hosting environment that includes Windows 2003/2008/2012, Redhat Linux 6.x/7.x servers, IBM WebSphere, IIS and MS SQL servers.
  • Implement load balancing for applications in coordination with network team.
  • Implement and troubleshoot Active Directory and DNS changes.
  • Handle production ticket escalations.
  • Troubleshoot server and various application issues including .NET/Java applications. Analyze logs, fix system issues and escalate code issues to development team.
  • Gather information to analyze and evaluate existing and proposed systems.
  • Working on security remediation projects which includes restricting network protocol to TLS 1.2, and to disable all clear text transmissions. Update configurations, test, troubleshoot and document changes and promote to production. Created PowerShell scripts to test supported protocols between systems.
  • Worked on Linux script migration project to move Linux scripts to a RHEL 7.3 dedicated application server. Updated scripts and environment variables to reflect new environment, tested and documented the changes and promoted to production.
  • Working on upgrading Windows based IBM WebSphere 7.0 servers to Linux based IBM WebSphere 9.0 servers.
  • Prepare design and configuration documents, create runbooks for support teams.

Confidential, Austin, Texas.

Technical Lead - Application environment Support.

Responsibilities:

  • Installed and supported application hosting environment that includes Windows 2003/2008/2012, Linux, IIS, MS SQL servers, IBM MQ servers and IBM WebSphere servers.
  • Implemented load balancing for applications in coordination with network team.
  • Troubleshoot server and various application issues including IIS/.NET and WebSphere applications. Analyzed logs, fixed system issues and escalated code issues to development team.
  • Created PowerShell scripts for various system administration tasks.

Confidential,

Technical Lead - Data Center Migration.

Responsibilities:

  • Installed and supported VMware ESX 5.1/5.5 on HP C7000/BL 460C. Created and configured Virtual machines. Created PowerCli scripts when needed.
  • Applied patches using VSphere update manager.
  • Troubleshooted Hardware and software problems.
  • Created VMware Templates for Windows, Windows+IIS and Windows + SQL servers
  • Deployed Windows 2008/2012 Severs, IIS servers and SQL servers. Worked with application team to install various applications including IIS Applications.
  • Created migration plans for IIS and other applications and troubleshooted post migration issues.
  • Migrated Virtual machines from old infrastructure using VMotion and replication.
  • Converted Physical machines to Virtual Machines using VMware Converter.
  • Migrated Physical machines to new Datacenter using PlateSpin P2P and P2V.
  • Implemented vCloud Automation Center.
  • Implemented and troubleshooted SUSE LINUX servers.
  • Discussed with business to create specifications for Windows 2012 Core and UI builds.
  • Implemented Active Directory Services in new datacenter.
  • Issued Build Guide for Windows 2012, IIS and SQL Server 2014 servers.
  • Created PowerShell Scripts for registry configurations. Fully automated Tools layer deployment in PowerShell for new Windows 2012 Server Builds.
  • Implemented and Supported Windows 2008 and Windows 2012 clusters.

Confidential, Austin, Texas.

Technical Lead - Application environment Support.

Responsibilities:

  • Installed and supported application hosting environment that includes Windows 2003/2008, Linux, IIS, MS SQL servers, IBM MQ servers, IBM WebSphere servers, VMWARE ESX servers and Citrix XenApp servers.
  • Coordinated the data center migration activities from Austin data center to Phoenix. Worked with various teams for the procurement, racking and building of servers. Coordinated with Database team to move databases, coordinated with network team for implement VIPs and other network components.
  • Created application build, deployment and health check scripts using Windows .NET/PowerShell and VBScript
  • Worked in a continuous integration agile project and created automated scripts for build and deployment in TFS/PowerShell.
  • Worked with network team for security remediation project aimed at moving application end points to Netscaler VIPs.
  • Worked with network team for network segmentation project aimed at separating various departmental servers into different VLANs.

Confidential, Irvine, California. .

Analyst.

Responsibilities:

  • Supported migration of Windows based 32 bit applications to 64 bit. Coordinated initial support after production cutover.

Confidential, New York.

Technical Architect- Project Lead.

Responsibilities:

  • Worked as the lead architect in the project to refresh server hardware and to consolidate Windows servers from various domains into a single centralized domain.
  • Created design documents outlining the changes required to make the new servers meet the new McGraw-Hill naming conventions and engineering standards.
  • Implemented DFS where splitting of drives was required to reduce backup and restore times.
  • Created scripts in VBscript to audit the existing servers and migration of data.
  • Coordinated with various teams for the procurement, delivery, racking and networking of the new servers.
  • Led the efforts in building the servers, migration of data and for the cut over during the previously agreed downtime window.
  • Worked with AD team to make the necessary login script changes.
  • Reported weekly project status to Client and higher management.

Confidential, Seattle, Washington.

Design Engineer.

Responsibilities:

  • Member of data center migration project team to move servers from Northridge, California to Dallas, Texas. Analyzed servers and identified the best migration approach for each server and application. Checked the feasibility of virtualization of the servers and moved suitable servers to VMWARE instances.
  • Created design documents for the new systems and got approval of stakeholders.
  • Coordinated with various teams for the procurement, shipping, racking, cabling, storage and installing applications on new servers. Performed data migration and did final cutover of servers through change management process.
  • Provided initial support for the migrated servers.

Confidential,

Project Engineer.

Responsibilities:

  • Member of the project team for the migration of 400+ Windows servers to VMware virtual machines using Platespin.

Confidential,

Project Engineer.

Responsibilities:

  • Member of the project team to migrate Windows NT Servers to windows 2000 and consolidating geographically dispersed servers into data centers.

Confidential,

Senior Technical Support Engineer.

Responsibilities:

  • Installed and supported Windows NT/2000/2003 Servers, Lotus Domino 5/6 Servers, MS Exchange servers, Windows desktops, CISCO Routers and switches at various client locations.

Confidential,

System Support Engineer.

Responsibilities:

  • Implemented and supported Windows NT4, MSSQL, Lotus Domino and Linux servers.
  • Managed the network of Cisco routers and switches.
  • Migrated the Windows NT domain of 350+ users to Windows 2000.
  • Managed all IT vendors.

Confidential,

Lab coordinator-System Administrator.

Responsibilities:

  • Installed and supported NIIT lab of Windows NT, MSSQL and Linux servers.

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