System Integration Architects Resume
Los, AngeleS
TECHNICAL SKILLS:
Microsoft Office 365: (Word, Excel, PowerPoint, Outlook) - Norton Ghost-Active Directory-Microsoft Exchange
Phone Support: (BlackBerry-IPhone-Android-Cisco IP Phone-AVAYA)
Antivirus: (BitDefender, Norton, McAfee, Microsoft Security Essentials)
Ticketing Systems: (Service Now-Remedy-Footprints-Astea-Microsoft Management Console)
Hardware Support: (PC-PC Laptop/Desktop-Apple-Apple Laptop/Desktop)-IPAD-Android Tablet-Lenovo-HP-PDA-SCSI
Networking: (TCP/IP-Switches-Routers-Wireless-Patching)
Printing Support: (Canon-Epson-HP-Lexmark-Boss-Xerox)
Remote Support: (Microsoft Remote Desktop-PC Anywhere-Team Viewer-Log Me In)
Special Applications: (Lan-Desk-IManage--Final Cut Pro X-Adobe Audition-ENPS-Saber-Adobe Premier Pro- Photo Shop- Casper-Air Watch- Acronis Image-Manage Engine)
PROFESSIONAL EXPERIENCE:
System Integration Architects
Confidential
Responsibilities:
- Support users remotely and through desktop
- Supported Audio and Video conference rooms
- Imaged desktops and laptops with SCCM/Acronis
- Installed software through Software Center
- Remoted into computers with SCCM and Dameware to update company software
Confidential - Los Angeles
Senior Desktop Support Technician
Responsibilities:
- Tracked down and applied remediations/patches to end-user devices on Windows 7/10/XP
- Researched steps to remediation vulnerabilities with enterprise software on CHLA’s domain
- Applied patches in controlled/staged batches, and followed up with end-users
- Imaged desktops and laptops with Acronis/SCCM
- Installed software through Software Center
- Remoted into computers with SCCM and Dameware to update company software
Confidential
Senior Desktop Support
Responsibilities:
- Provided support for traders, financial analysts, and executives
- Setup meeting rooms with Polycom system
- Imaged computers with SCCM
- Trouble shoot computers with BIGFIX, SCCM, and Dameware
- Supported Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
- Installed software through Software Center
- Performed moves for users to different cubicles
- Patched Ethernet ports for internet connectivity and data transfers.
- Upgraded computers with memory, SSDs, and video cards
- Remoted into computers with SCCM and Dameware
Confidential
Helpdesk and Desktop Support
Responsibilities:
- Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
- Domestic and international support for hundreds of users
- Programmed and installed Cisco IP phones
- Created user accounts, folders, distribution folders in Office 365 on the cloud.
- Installed and troubleshot Microsoft Office via the cloud in Office 365.
- Repaired folders and user account via Microsoft Exchange
- Installed and configured Microsoft Miracast (wireless technology) on laptops with Windows 10
- Imaged new Lenovo laptops for deployment.
- Upgraded laptops and desktops with hard drives, memory, and video cards
- Setup meetings via Polycom system remotely and manually
- Patched ethernet ports for internet/wired connectivity of devices
- Performed cubical moves for users moving monitors, workstations, and printers
Confidential
Desktop Engineer
Responsibilities:
- Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
- Domestic and international support for hundreds of users
- PC and MAC computer support
- Supported users remotely through Team Viewer and Windows remote
- Audio/Video Conferencing support
- AVAYA IP phone support
- IPhone and Android support
- Managed ticket queue through Microsoft Management Console
- Created user accounts, performed separations, and on-boarding through Active Directory
- Created Email accounts and delegated users rights through Microsoft Exchange
- Xerox, HP, Epson, and Canon printer support - Print server support
- Networking support (wireless and ethernet) - patching ports, managing switches, connectivity
- Virus management through Microsoft Endpoint and Bitdefender
Confidential
DESKTOP SUPPORT
Responsibilities:
- Imaged andConfigured PC and MAC Laptops through Lan-Desk and Casper
- Supported 100s of users in North America remotely using Lan-desk and Casper
- Managed and supported IPhone 5s and 4s through Air Watch
- BlackBerry/Motorola Droid/IPhone support
- HP/Canon/Epson/Xerox printer support
- Performed breakfix and software/hardware upgrades for Lenovo and Apple laptops
- Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
- Provided Video/Audio support for projectors/teleconferencing/cameras
- Managed 100’s users support through the Service Now ticketing system
Confidential
HELP DESK SUPPORT
Responsibilities:
- Installed and configured Windows 7 on desktops and laptops
- Updated Footprints client tickets to troubleshoot issues
- Supported Administrators routers/hub/patch panels
- Imaged machines through Norton ghost
- BlackBerry/Motorola Droid/IPhone support
- HP/Canon/Epson printer support
- Performed breakfix and software/hardware upgrades
- Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
- Supported Over 200 users from LA/NY/NJ
- Apple Mac Book Pro/Mac Mini/Pro Support
- Worked with Fusion and Parallels for Apple computers
Confidential
OUTLOOK MIGRATION HELP DESK TEAM
Responsibilities:
- Installed and configured Outlook 2007 on 100's on machines
- Provided Outlook 2007 Tech Support
- Supported users through PC Anywhere
- Imaged, upgraded and configured PCs for users
- Worked on 2000, XP, and Vista Environments
- Performed break fix on computer hardware
- Supported Blackberries with Outlook 2007 system
- Provided Xerox and HP support
- Carried out moves for many user's machines
Confidential - Los Angeles
DESKTOP SUPPORT/HELP DESK
Responsibilities:
- Activated Blackberries using Microsoft Exchange
- Configured Blackberries
- Created user accounts using active directory
- Configured Microsoft Outlook accounts and transferred PST data
- Solved hardware and software issues
- Performed Hardware and software installs
- Logged into user's machine using PC-DUO and IBM director
- Imaged PC's using Norton Ghost
- Responsible for 100's of users all over the country
- Deleted user's accounts
- Worked on Windows 2000 and XP desktops
- Backed up PCs using Norton Ghost
- Mapped printers