TECHNICAL SKILLS:

Microsoft Office 365: (Word, Excel, PowerPoint, Outlook) - Norton Ghost-Active Directory-Microsoft Exchange

Phone Support: (BlackBerry-IPhone-Android-Cisco IP Phone-AVAYA)

Antivirus: (BitDefender, Norton, McAfee, Microsoft Security Essentials)

Ticketing Systems: (Service Now-Remedy-Footprints-Astea-Microsoft Management Console)

Hardware Support: (PC-PC Laptop/Desktop-Apple-Apple Laptop/Desktop)-IPAD-Android Tablet-Lenovo-HP-PDA-SCSI

Networking: (TCP/IP-Switches-Routers-Wireless-Patching)

Printing Support: (Canon-Epson-HP-Lexmark-Boss-Xerox)

Remote Support: (Microsoft Remote Desktop-PC Anywhere-Team Viewer-Log Me In)

Special Applications: (Lan-Desk-IManage--Final Cut Pro X-Adobe Audition-ENPS-Saber-Adobe Premier Pro- Photo Shop- Casper-Air Watch- Acronis Image-Manage Engine)

PROFESSIONAL EXPERIENCE:

System Integration Architects

Confidential

Responsibilities:

• Support users remotely and through desktop
• Supported Audio and Video conference rooms
• Imaged desktops and laptops with SCCM/Acronis
• Installed software through Software Center
• Remoted into computers with SCCM and Dameware to update company software

Confidential - Los Angeles

Senior Desktop Support Technician

Responsibilities:

• Tracked down and applied remediations/patches to end-user devices on Windows 7/10/XP
• Researched steps to remediation vulnerabilities with enterprise software on CHLA’s domain
• Applied patches in controlled/staged batches, and followed up with end-users
• Imaged desktops and laptops with Acronis/SCCM
• Installed software through Software Center
• Remoted into computers with SCCM and Dameware to update company software

Confidential

Senior Desktop Support

Responsibilities:

• Provided support for traders, financial analysts, and executives
• Setup meeting rooms with Polycom system
• Imaged computers with SCCM
• Trouble shoot computers with BIGFIX, SCCM, and Dameware
• Supported Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
• Installed software through Software Center
• Performed moves for users to different cubicles
• Patched Ethernet ports for internet connectivity and data transfers.
• Upgraded computers with memory, SSDs, and video cards
• Remoted into computers with SCCM and Dameware

Confidential

Helpdesk and Desktop Support

Responsibilities:

• Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
• Domestic and international support for hundreds of users
• Programmed and installed Cisco IP phones
• Created user accounts, folders, distribution folders in Office 365 on the cloud.
• Installed and troubleshot Microsoft Office via the cloud in Office 365.
• Repaired folders and user account via Microsoft Exchange
• Installed and configured Microsoft Miracast (wireless technology) on laptops with Windows 10
• Imaged new Lenovo laptops for deployment.
• Upgraded laptops and desktops with hard drives, memory, and video cards
• Setup meetings via Polycom system remotely and manually
• Patched ethernet ports for internet/wired connectivity of devices
• Performed cubical moves for users moving monitors, workstations, and printers

Confidential

Desktop Engineer

Responsibilities:

• Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
• Domestic and international support for hundreds of users
• PC and MAC computer support
• Supported users remotely through Team Viewer and Windows remote
• Audio/Video Conferencing support
• AVAYA IP phone support
• IPhone and Android support
• Managed ticket queue through Microsoft Management Console
• Created user accounts, performed separations, and on-boarding through Active Directory
• Created Email accounts and delegated users rights through Microsoft Exchange
• Xerox, HP, Epson, and Canon printer support - Print server support
• Networking support (wireless and ethernet) - patching ports, managing switches, connectivity
• Virus management through Microsoft Endpoint and Bitdefender

Confidential

DESKTOP SUPPORT

Responsibilities:

• Imaged andConfigured PC and MAC Laptops through Lan-Desk and Casper
• Supported 100s of users in North America remotely using Lan-desk and Casper
• Managed and supported IPhone 5s and 4s through Air Watch
• BlackBerry/Motorola Droid/IPhone support
• HP/Canon/Epson/Xerox printer support
• Performed breakfix and software/hardware upgrades for Lenovo and Apple laptops
• Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
• Provided Video/Audio support for projectors/teleconferencing/cameras
• Managed 100’s users support through the Service Now ticketing system

Confidential

HELP DESK SUPPORT

Responsibilities:

• Installed and configured Windows 7 on desktops and laptops
• Updated Footprints client tickets to troubleshoot issues
• Supported Administrators routers/hub/patch panels
• Imaged machines through Norton ghost
• BlackBerry/Motorola Droid/IPhone support
• HP/Canon/Epson printer support
• Performed breakfix and software/hardware upgrades
• Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
• Supported Over 200 users from LA/NY/NJ
• Apple Mac Book Pro/Mac Mini/Pro Support
• Worked with Fusion and Parallels for Apple computers

Confidential

OUTLOOK MIGRATION HELP DESK TEAM

Responsibilities:

• Installed and configured Outlook 2007 on 100's on machines
• Provided Outlook 2007 Tech Support
• Supported users through PC Anywhere
• Imaged, upgraded and configured PCs for users
• Worked on 2000, XP, and Vista Environments
• Performed break fix on computer hardware
• Supported Blackberries with Outlook 2007 system
• Provided Xerox and HP support
• Carried out moves for many user's machines

Confidential - Los Angeles

DESKTOP SUPPORT/HELP DESK

Responsibilities:

• Activated Blackberries using Microsoft Exchange
• Configured Blackberries
• Created user accounts using active directory
• Configured Microsoft Outlook accounts and transferred PST data
• Solved hardware and software issues
• Performed Hardware and software installs
• Logged into user's machine using PC-DUO and IBM director
• Imaged PC's using Norton Ghost
• Responsible for 100's of users all over the country
• Deleted user's accounts
• Worked on Windows 2000 and XP desktops
• Backed up PCs using Norton Ghost
• Mapped printers