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System Integration Architects Resume

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Los, AngeleS

TECHNICAL SKILLS:

Microsoft Office 365: (Word, Excel, PowerPoint, Outlook) - Norton Ghost-Active Directory-Microsoft Exchange

Phone Support: (BlackBerry-IPhone-Android-Cisco IP Phone-AVAYA)

Antivirus: (BitDefender, Norton, McAfee, Microsoft Security Essentials)

Ticketing Systems: (Service Now-Remedy-Footprints-Astea-Microsoft Management Console)

Hardware Support: (PC-PC Laptop/Desktop-Apple-Apple Laptop/Desktop)-IPAD-Android Tablet-Lenovo-HP-PDA-SCSI

Networking: (TCP/IP-Switches-Routers-Wireless-Patching)

Printing Support: (Canon-Epson-HP-Lexmark-Boss-Xerox)

Remote Support: (Microsoft Remote Desktop-PC Anywhere-Team Viewer-Log Me In)

Special Applications: (Lan-Desk-IManage--Final Cut Pro X-Adobe Audition-ENPS-Saber-Adobe Premier Pro- Photo Shop- Casper-Air Watch- Acronis Image-Manage Engine)

PROFESSIONAL EXPERIENCE:

System Integration Architects

Confidential

Responsibilities:

  • Support users remotely and through desktop
  • Supported Audio and Video conference rooms
  • Imaged desktops and laptops with SCCM/Acronis
  • Installed software through Software Center
  • Remoted into computers with SCCM and Dameware to update company software

Confidential - Los Angeles

Senior Desktop Support Technician

Responsibilities:

  • Tracked down and applied remediations/patches to end-user devices on Windows 7/10/XP
  • Researched steps to remediation vulnerabilities with enterprise software on CHLA’s domain
  • Applied patches in controlled/staged batches, and followed up with end-users
  • Imaged desktops and laptops with Acronis/SCCM
  • Installed software through Software Center
  • Remoted into computers with SCCM and Dameware to update company software

Confidential

Senior Desktop Support

Responsibilities:

  • Provided support for traders, financial analysts, and executives
  • Setup meeting rooms with Polycom system
  • Imaged computers with SCCM
  • Trouble shoot computers with BIGFIX, SCCM, and Dameware
  • Supported Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
  • Installed software through Software Center
  • Performed moves for users to different cubicles
  • Patched Ethernet ports for internet connectivity and data transfers.
  • Upgraded computers with memory, SSDs, and video cards
  • Remoted into computers with SCCM and Dameware

Confidential

Helpdesk and Desktop Support

Responsibilities:

  • Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
  • Domestic and international support for hundreds of users
  • Programmed and installed Cisco IP phones
  • Created user accounts, folders, distribution folders in Office 365 on the cloud.
  • Installed and troubleshot Microsoft Office via the cloud in Office 365.
  • Repaired folders and user account via Microsoft Exchange
  • Installed and configured Microsoft Miracast (wireless technology) on laptops with Windows 10
  • Imaged new Lenovo laptops for deployment.
  • Upgraded laptops and desktops with hard drives, memory, and video cards
  • Setup meetings via Polycom system remotely and manually
  • Patched ethernet ports for internet/wired connectivity of devices
  • Performed cubical moves for users moving monitors, workstations, and printers

Confidential

Desktop Engineer

Responsibilities:

  • Executive support for Vice Presidents, Directors, Attorneys, and Senior Consultants
  • Domestic and international support for hundreds of users
  • PC and MAC computer support
  • Supported users remotely through Team Viewer and Windows remote
  • Audio/Video Conferencing support
  • AVAYA IP phone support
  • IPhone and Android support
  • Managed ticket queue through Microsoft Management Console
  • Created user accounts, performed separations, and on-boarding through Active Directory
  • Created Email accounts and delegated users rights through Microsoft Exchange
  • Xerox, HP, Epson, and Canon printer support - Print server support
  • Networking support (wireless and ethernet) - patching ports, managing switches, connectivity
  • Virus management through Microsoft Endpoint and Bitdefender

Confidential

DESKTOP SUPPORT

Responsibilities:

  • Imaged andConfigured PC and MAC Laptops through Lan-Desk and Casper
  • Supported 100s of users in North America remotely using Lan-desk and Casper
  • Managed and supported IPhone 5s and 4s through Air Watch
  • BlackBerry/Motorola Droid/IPhone support
  • HP/Canon/Epson/Xerox printer support
  • Performed breakfix and software/hardware upgrades for Lenovo and Apple laptops
  • Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
  • Provided Video/Audio support for projectors/teleconferencing/cameras
  • Managed 100’s users support through the Service Now ticketing system

Confidential

HELP DESK SUPPORT

Responsibilities:

  • Installed and configured Windows 7 on desktops and laptops
  • Updated Footprints client tickets to troubleshoot issues
  • Supported Administrators routers/hub/patch panels
  • Imaged machines through Norton ghost
  • BlackBerry/Motorola Droid/IPhone support
  • HP/Canon/Epson printer support
  • Performed breakfix and software/hardware upgrades
  • Provided Antivirus removal/support with McAfee, Norton, Bit defender, MSE
  • Supported Over 200 users from LA/NY/NJ
  • Apple Mac Book Pro/Mac Mini/Pro Support
  • Worked with Fusion and Parallels for Apple computers

Confidential

OUTLOOK MIGRATION HELP DESK TEAM

Responsibilities:

  • Installed and configured Outlook 2007 on 100's on machines
  • Provided Outlook 2007 Tech Support
  • Supported users through PC Anywhere
  • Imaged, upgraded and configured PCs for users
  • Worked on 2000, XP, and Vista Environments
  • Performed break fix on computer hardware
  • Supported Blackberries with Outlook 2007 system
  • Provided Xerox and HP support
  • Carried out moves for many user's machines

Confidential - Los Angeles

DESKTOP SUPPORT/HELP DESK

Responsibilities:

  • Activated Blackberries using Microsoft Exchange
  • Configured Blackberries
  • Created user accounts using active directory
  • Configured Microsoft Outlook accounts and transferred PST data
  • Solved hardware and software issues
  • Performed Hardware and software installs
  • Logged into user's machine using PC-DUO and IBM director
  • Imaged PC's using Norton Ghost
  • Responsible for 100's of users all over the country
  • Deleted user's accounts
  • Worked on Windows 2000 and XP desktops
  • Backed up PCs using Norton Ghost
  • Mapped printers

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