Desktop Support/ Deployment Resume Indianapolis, IN - Hire IT People

WORK EXPERIENCE:

Confidential - Indianapolis, IN

Desktop Support/ Deployment

Responsibilities:

Deploy and Support New employees Laptops and accessories
Setup email and VPN for new customers
Handle any deliveries as needed
Troubleshoot and fix any issues user have within first 24 hours of deployment

Confidential - Indianapolis, IN

Deskside Support

Responsibilities:

Troubleshoot, Diagnose and repair any issues dealing with hardware and software
Work within Active Directory to add and remove pc’s from Specified groups.
Push applications through Altiris
Image New pc’s as they were unboxed for deployment.

Confidential - Indianapolis, IN

Deskside Support

Responsibilities:

Troubleshoot, Diagnose and Repair any Issues with the new desktop and laptop.
Fix issues for remote users
Installing printers and Software for end users.

Tier 1 Support Specialist

Confidential -Indianapolis, IN

Responsibilities:

Remotely Troubleshoot and Diagnose GPS systems for customers all over the country and Canada
Provision all new Laptops with Windows 7, Office 2013
Use active Directory to set up new employee usernames and passwords. And remove old users from Active Directory. Change Passwords and create user groups and move users to specified groups.
Use Exchange Server to setup new emails.
Use SQL to run query's for different School systems and help with Data dumps Every Month.
Use QuickBooks as an Inventory Client
Work with EarthLink to setup new phone number and lines, Use the one communications website to assign extensions for employees.
VPN into client servers and Databases to add new units to software.
Internet search to figure out issues within Office 2010 Calendar issues, which helped push for 2013 so all calendars could be seen.

Help Desk Analyst

Confidential - Carmerl, IN

Responsibilities:

Troubleshoot Client Software remotely using VPN access. Most clients used Windows Xp and Windows 7.
Left this position for and hefty pay raise and a more stable schedule that worked with my custody schedule.

Confidential - Indianapolis, IN

Computer/ IT Services

Responsibilities:

Install and support PC’s for the network 3 Major Hospitals and all ambulatory sites throughout the state.
Install, and support all Proprietary software. Logician EMR, SOVERA HIM, EPIC, all Windows 7 based software.
Install and support all hardware peripherals, Signature Pads, Webcams, Ambir and Fujitsu Scanners.

PC Technician/IT Support

Confidential - Columbus, IN

Responsibilities:

Support 1000 Stores in the Great Lakes/ Midwest region.
Support POS systems remotely, Including Ruby Registers, Verifone 3750, Building new PC's for sites.
Pc Anywhere, Remote Troubleshooting and repair
Windows XP touble shooting.
Build Back Office Systems (BOS)

Helpdesk Technical Support

Confidential - Indianapolis, IN

Responsibilities:

Helpdesk coverage for software migration

PC Technician

Confidential -Greenfield, IN

Responsibilities:

Aided in the process of an IT rollout
Configured and installed register pc's, fuel and back office systems.
Configured XP based Software
Installed and supported computer hardware
Experience working remotely with new systems, installing live updates and other Computer/IT services

Helpdesk Technician

Confidential

Responsibilities:

Received and repaired GPS and pc units
Replaced broken parts and test GPS and pc's before returning to customer
Installed computer hardware

Helpdesk Technician ( Student)

Confidential

Responsibilities:

Answered phone calls and supported multiple classrooms
Repaired pc hardware
Hardware support, software support, and imaged pc’s

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Desktop Support/ Deployment Resume

Indianapolis, IN

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