IT Helpdesk Technician Resume

TECHNICAL SKILLS:

Key Skills: Active Directory, DNS Manager, Salesforce CRM, Installation of software and Troubleshooting

Programming Languages & Frameworks: Java, C#, Python, MVC, C++, .NET, SQL

Big Data Technologies: MapReduce, HDFS, Hadoop, PIG, HIVE, HBase, Cloudera

Web Services: REST, JPA, Hibernate, Spring, JSP, JSON, XML, APIs, MVC

Operating Systems: Windows 7/8/10/XP, Linux, Mac OS

Database Management: Microsoft SQL Server 2008, MySQL

PROFESSIONAL EXPERIENCE:

Confidential

IT Helpdesk Technician

Responsibilities:

Provide IT support for 150+ users.
Handling the Active Directory and DNS Manager for all
Provided solutions for Windows 7/8/10, Windows XP and Mac OS X.
Fixing issues on hardware and adding/replacing hardware parts to the workstations.
Maintained data cleanliness by adding customvalidation rules, and removing previously existing duplicates.
Generated reports from Salesforce, about the equipment availability and analyzed the current scenario.
Conduct meetings with the IT Administrator about the pending issues on a monthly basis.
Troubleshooting problems on user s workstation and explaining potential causes of problem.

Confidential, New York, NY

Software Developer Intern

Responsibilities:

Responsibility includes Development, Design and Testing and Deployment.
Designed and coded the User Interfaces and developed Rich UI components usingXAML.
Developed the application in C# .net, and connected to SQL Server for fetching and updating data in the database.
Analyzed ad data gathered from Demand Side Platform to help advertisers with real - time bidding using Big Data.
Involved in requirement gathering and performed ETL Process.
Wrote Pig scripts for transforming and loading data to the Hadoop cluster.
Created MapReduce jobs to perform data analysis.
Data was visualized using results stored in Voldemort database.

Skills: Hadoop, Analysis, ETL, MapReduce, Pig, Voldemort, Cloudera.

Confidential

Software Developer

Responsibilities:

Built a real-time Windows based Desktop application, which records tickets from the end users.
Designed the application using various Use Cases, Interaction Diagram and Sequence Diagram.
The architecture used is MVC, built on .NET framework and coded in C#.
Involved in developingSQL queries, stored procedures, and functions for the application.
Integrated the application with the database system to store/retrieve real-time data/records.

Skills: C#, .net, WPF/XAML, MS SQL Server R2 2008, SQL, MVC, SDLC.