IT Support Technician Resume Whippany, NJ - Hire IT People

SUMMARY:

Multifaceted and knowledgeable information technology professional with comprehensive experience in desktop analysis and support with proven ability to integrate technical expertise with strategic business solutions to optimize company goals.
Decisive and creative problem - solver with demonstrated success in providing optimal remote and onsite customer support for installation, repair, upgrade, and troubleshooting of hardware and software problems. Collaborative and versatile leader with excellent communication and interpersonal abilities to build rapport with clients, staff, and other key stakeholders to resolve problems successfully and ensure positive customer relations with quality service.
IT & Technical Support System Builds & Upgrades Remote Access Technology Hardware & Software
Strategic Business Solutions Desktop & Laptop Configuration Creative Problem Solving Customer Service
User Data & Information Migration Troubleshooting & Repair Organizational Management

TECHNICAL SKILLS:

Technology and Tools: PC Anywhere; Team Viewer; Bomgar, Norton Ghost Suite; Altiris; Remedy Ticketing System; Service NowHP Service Manager iPhone Setup & Upgrades; Microsoft Windows XP; Microsoft Vista, Windows 7, 8,8.1, 10,Office 2033/20 ; Adware; Spyware;Virus Removal

PROFESSIONAL EXPERIENCE:

Confidential - Whippany, NJ

IT Support Technician

Responsibilities:

Provided team support for 2000 end users with successful setups, takedowns, moves, replacement of equipment, and follow up support.
Developed and maintained database of older laptops and storage inventory.

Confidential - Morristown, NJ

Digital Services Technician & Mobile Support

Responsibilities:

Key team member for new technology rollout with successful activation, imaging, and configuration of hardware in over 1000 devices and support for any issues to ensure minimal downtime.
Accurately tagged and input user data into asset management system.

Confidential - Basking Ridge, NJ

Desktop Support Technician

Responsibilities:

Lead support for internet connectivity issues; setup printers for local and network connections and resolved problems using BMC Footprints ticketing system to track issues and ensure top level service.
Reduced impact to business operations with timely response to achieve a high support rating.

Confidential - Florham Park, NJ

Data Migration Technician

Responsibilities:

Migrated data and programs from 1000 laptops; installed and mapped printers to new laptops, and verified accuracy for transfer of data with troubleshooting of any issues during migration; followed up with users to confirm receipt of new laptops and successful completion of data transfer.

Confidential - South Orange, NJ

Deployment Technician

Responsibilities:

Provided Help Desk and technical support for students and faculty; setup for incoming Freshmen and Faculty, configuration and imaging of laptops, and assistance with inventory database.

Confidential - Florham Park, NJ

Deployment Technician

Responsibilities:

Managed Windows 7 deployment, user information and data migration, and deployment of new computers.

Confidential - Basking Ridge, NJ

Deployment Technician

Responsibilities:

IT Technician for Windows 7 deployment, user information and data migration, setup of new computers, update of imaged computers, refurbished computers and new computers.

Confidential - Warren, NJ

Deployment Technician

Responsibilities:

Provided IT support for migration of user data and deployment of new computers.

Confidential - Fairfield, NJ

Deployment Technician

Responsibilities:

Team Member for installation of Windows 7 on HP desktops; managed deployment of new computers, refurbishment of computers and migration of user data; provided troubleshooting of hardware issues for desktops, laptops, drives, video cards, and RAM; and networking issues including wireless, and LAN/WAN.

Confidential - Carlstadt, NJ

IT Field Support Technician

Responsibilities:

Provided IT support for Taco Bell stores including remote and in person store support.
Assisted with setup, repair, software updates, patches for mobile devices, ordering of replacement parts, and setup and monitoring of in store POS machines.

Confidential - Springfield, NJ

Configuration Tech / Warehouse Assistant

Responsibilities:

Provided configuration and technical support for ATF computers. Required security clearance and background check.
Managed computer setup, configuration, and imaging for desktop and laptop computers for Confidential & Co. and Phillips/Van Heusen.
Provided technical support, troubleshooting, diagnostics, repair and upgrades for various desktop, laptop, servers, monitors, and printers.
Managed warehouse shipping and receiving, and inventory control.

We provide IT Staff Augmentation Services!

It Support Technician Resume

Whippany, NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship