Front Desk Receptionist Resume Scottsdale, AZ - Hire IT People

SUMMARY:

A motivated, self - starter with a high level of energy, who possesses excellent verbal and written communication skills, proven internal and external customer satisfaction, with an adaptation to multi-task, and conduct duties of an administrative and clerical assistant in an office setting.
Handled a high volume of calls in manufacturing, consumer services, and consulting industries. Experienced in essential office software, possessing efficiency in time management and organizational skills. Dedicated, detail-oriented professional, focused on completing any and all assigned duties until a task is done.

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Front Desk Receptionist

Responsibilities:

Responsible for call handling, calendar scheduling of meetings, greeting vendors, guests, and associates.
Exercising company Core values and standards, throughout each work day.
Maintenance of monetary logs, front desk information/update of task procedures via printout of documents and records as necessary. Issuance, logging, and tracking return of electronic access badges.
Responsible for inventory of supplies, amenities, as well as maintenance of the Reception lobby.

Confidential, Phoenix, AZ

Operator/Administrative Support

Responsibilities:

Directed inbound calls daily up to 4,500 per month to various departments
Assisted Confidential 's Housing counseling department with various clerical duties.
Handling of sensitive client files as well as performed data entry tasks.
Recognized via President of the call center for being a "Moment of Truth Champion", on time, reliable, professional, and compassionate employee with 5 year pin received in 2009
Organized and prepared an efficient self-starter system, which regarded boxed client paper work for the purpose of conducting data entry, scanning, and logging to appropriate search folders in Excel for a database consisting of approximately 8,500 assisted Housing counseling client closed cases.
Excellently communicated verbal, up-to-date information that regarded the progressed status of the project of sorted, scanned, and logged data to the Housing counseling manager, and relevant subordinates.
Organized, managed, and maintained the company's group participant coupon club which included data entry using the company intranet site. Managed a company intranet blog site, for internal customer interested parties, as well as maintained several binders of monthly coupons for internal customers.

Confidential, Phoenix, AZ

Support Receptionist

Responsibilities:

Successfully managed a 1964 product phone system (Siemens), used by the company consisting of 99 inbound trunk lines.
Answered and delegated 5,500 inbound calls monthly for three company divisions that consisted of employees. Prepared daily a large volume of outgoing catalog and marketing information to be mailed. Maintained logs and spreadsheets for front desk operations. Managed company's existing customer client database of most current and resourceful contacts and information to be utilized via marketing department.
Utilized and prepared listings of similar companies to be utilized via Marketing department for the intended purpose of networking, and generation of new business.

Confidential, Phoenix, AZ

Receptionist/Office Manager

Responsibilities:

Researched and analyzed many business software programs based on company's needs to convert from paper to P.C. for high volume of billing, inventory, and accounting processes.
Utilized local authorized external consultant services agency to assist in provision of a more efficient process for inventory, and accounting.
Successfully recorded and maintained the online computer accounting and inventory software program Business Works for the company, with attention to detail of month end accounting printed reports.
Performed several duties of and acted as Human Resources liaison and advocate for 12 individuals within the company such as health care and other benefits as they related to the company and changes within.
Promoted and implemented late fee clause in the company's client agreement contract regarding rental of themed decor, allowing company to recoup revenue in excess of $ 0 monthly on items not available for other venues based on untimely returns and scheduled pick up of rented props.